I am very interested in joining a Trade’s team and with over 15 years of Program and Project management in the technology industry; my field of experience is diverse. As a seasoned professional I have successfully managed large cross divisional teams for highly visible projects from concept feasibility to deployment. A highly motivated team mate with great communication skills and proven success interfacing with both co-workers and customers. I enjoy a challenge and think humor and having fun are important pieces to successful teams.
I’m proud to be seen as a go-to person and leader in my department.
Joni Bender
Summary
Over fifteen years’ experience in researching, planning, developing, and implementing highly visible, fast-paced technical projects that supported key business goals. Go to team member with a diverse technical Program/Project Management background who enjoys taking on challenging opportunities and turning them into triumphs for the company. Highly motivated with great communication skills and proven success interfacing with both co-workers and customers. Enjoys a challenge; thinks humor and having fun are important pieces to successful teams.
• Master’s Certification in Project Management.
• Out of the box thinker that has the ability to anticipate and solve complex problems with innovative solutions.
• Diverse technical systems background in Information Technology, Telephone Network Technology and Product Development.
• Able to work in a geographically dispersed, complex matrix organization and discern the internal business partner requirements; bringing the voice of the customer into the project
• Responsibility for exploring, incubating, and recommending new, differentiated, and compelling product prototypes to mainstream for enriching customer’s business and personal lives.
• Lead customer-facing operations and support for demos of new products/capabilities to business customers, prospects, and vendors/partners.
• Coordinated executive events for demonstrating products to customers and vendors.
• Effective communicator skilled at ensuring sponsors, customers, and non-technical users understand complex concepts and ideas.
• Supervised direct reports and project teams.
• Lead, created, and tracked financial and business case documents for the high profile projects.
• Project Manager for aspects of launching of 40 retail stores, 13 E&O offices, 18 Switch sites, closing of select E&O offices, and 16 Field Ops in one quarter.
• Rapidly adapts to new technologies and possess expertise with MS Office Applications.
• Keen decision making and leadership capabilities. Strong focus on the customer.
Leader in coordinating Team Building and Community service activities
Employment
Work Experience – Sprint
2/05- 3/09:
Tech Arch IV
Technology Architecture
• Program Lead for Device Management Target State Architect Team
o Gather pain points from cross divisional team on the current device management platform.
o Develop Clear Problem Statements from team input.
o Facilitated the determination of whether new technologies could improve and/or support current business processes or if reengineering of process was needed.
o Prioritize list, spin up core team. Gain resource commitment Target schedule.
o Design Goals and Target Capabilities.
o Current State, Gaps, Options Analysis, Target, and Project Phasing.
o Facilitate Economic Analysis
o Present findings to senior executive lead team
• Project Architect Lead for Home Convergence and Software Define Radio Project which are part of the Open Business Platform program
• Program Manager for Context Aware Project which are part of the Open Business Platform program.
• Leader in Team Building and Community activities
• Numerous Excellence Awards
• Technical project lead for the 4G group whose focus was on the Certification and Activation / Provisioning of 4G devices. The team consisted of representatives from ND, IT, TD and Product.
• TD point of contact in sessions to map innovation processes to IDP processes and development of functional strategy for team going forward.
2/04 to 2/05:
Tech Arch IV
Program Manager the Sprint Concept Realization Center.
• Developed broad strategies and lead execution plans for the center in areas of: Customer assessment and feedback, External and internal marketing/awareness campaign of center, Success criteria and measurements, demo prioritization, and demo development with various internal and external engineering labs.
• Lead the preparation of the financial and business case documents for the SCRC projects. Presented the business case and budget request to senior management for approval. Manage the approved budget throughout the year.
• Responsibility for exploring, incubating, and recommending new, differentiated, and compelling product prototypes to mainstream for enriching customer’s business and personal lives.
• Initiated and facilitated SCRC team meetings.
• Lead customer-facing operations and support for demos of new products/capabilities to business customers, prospects, and vendors/partners.
• Maintain partnering relationship and facilitate sessions with executive lead team, Product, Marketing, Technology Development groups to review, develop, and define roadmaps for Proof of Concept and Demonstration opportunities.
• Represented the SCRC on the Sprint Experience Solutions Steering Committee
• Facilitated the Corporate Strategy request to show demonstrations at the Leadership Conference in February. Facilitated getting requested demonstrations setup and presented the demo’s for the Network Services Leadership Conference
• Facilitated bi-weekly planning sessions with MarCom, Sprint Experience Tradeshow team, and Corp Sponsorship team members to begin laying out the scope for technology showcase initiative for the Sprint Center / KC Live.
• Backup presenter as needed.
4/01 to 1/04 - Tech Arch
Technical Lead
• Selected as the wave one Technology Development representative on SBS Product Development’s Business Process Re-design team.
• Developed sustainable, repeatable and quantifiable business process improvements.
• Researched best business practices within and outside of Sprint to establish benchmark data.
• As a Process Lead had to demonstrate proficiency at transformational disciplines, workout, streamline or transformational efforts. Project Lead the One Sprint Ideation initiative, assisted on the Platform and Product Simplification and Go-to-Market initiatives.
• Analyzed and measured the effectiveness of existing business processes.
• Identify, establish, and communication a technology direction for end user set of technologies that provides the most cost-effective means of fulfilling Sprint PCS’s corporate objectives. Identify opportunities for communication improvements with IT.
• Program Manager for Windows 2000 Desktop and Server Deployment Project that targeted the Sprint PCS Call Centers.
• Project Manager for the remediation all workstation to Y2K compliant level on the hardware and IT OA software platform. Complete Remediation of Servers for Y2K. Total of direct and indirect reports: 15
• Project Manager for aspects of launching of 40 retail stores, 13 E&O offices, 18 Switch sites, closing of select E&O offices, and 16 Field Ops in one quarter. PM for Integration of APC stores with CDMA network, deployment of a 700-seat call center, from ground zero, in Rio Rancho New Mexico in 6 months, and two SPCS call centers in Sprint Telesales space in Orlando. Total of direct and indirect reports: 4
Pre-1997 Work Experience available on request
Community Involvement
• HistoricGreen – Landscape Co-Lead for clearing debris, planting trees, installing rain gardens to control storm water runoff in the 9th Ward area of New Orleans.
• President for PTA – Roeland Park Elementary school.
• President Girls Club of Jo. Co. softball league.
• Vice-Chair Jo. Co. Democrats.
• Treasurer for Johnson County Football & Cheerleading Club.
• Pool Committee member - City of Roeland Park
Education
• Master’s Certification in Project Management – George Washington University - 2001
• BA - Management and Human Resources - Mid American Nazarene College – 1993. Dean's list
• ASSOC - Science Degree in Computer Systems Technology - Johnson County Community College – 1990. Dean's list
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