To obtain a challenging position in a growth oriented organization that offers diverse job responsibilities that will utilize my skills, knowledge, and organizational expertise.
1980 - 2009 AT&T Services, Inc. Dallas, Texas
Manager – Network Planning & Engineering, Implementation Engineer
 Simultaneous Multiple-project Management
 Managed over 300 Multi-Million Dollar Projects Annually
 Met or Exceeded Capital & Expense Budget Forecast, Receivables, PO Close Out Process
 Met or Exceeded Project Timelines and Milestones
 Obtained and Contracted Vendors for Installation/Maintenance
 Managed Logistics and Timely Shipping on all equipment
 Ordering of Juniper and Cisco router/switches and manage installation with site engineer
 Configure Cisco Routers Utilizing Cisco Ordering Tool
 Proficient in MS Office Suite, including Advanced Word, Advanced Excel, and PowerPoint
 Strong Flexibility in a Fast Paced and Continually Changing Environment
 Team Lead, Excellent Oral/Written Communications, Good Problem Solver Skills, Detail Oriented, Team Lead, Self Starter, Works Independently with minimal Supervision, Good Confidential/Discretionary Skills, Strong Organizational Skills, High Level Multi-Tasking, Excellent Work Ethic, Strong Interpersonal Skills, Good Analytical Skills, Fast Learner
Manager – Network Planning & Engineering, Implementation Engineer
 Project Manager for various Internet Services projects simultaneously across the nation. This includes ordering equipment using purchase orders and software systems such as Cisco. Track and maintain the capital and expense budget for each project, hiring vendors, be point of contact to troubleshoot issues or problem solving between various teams, site engineers, and planners. True up budgets and close projects. Coordinate with logistics and various teams to ensure equipment is shipped and installed in a timely manner using multiple accounting systems, ordering systems, and shipping systems.
Manager – Contract Management – Wholesale Marketing
 Project Manager of contract/agreement assignments which includes preparation, development, and/or processing of Interconnection, Resale and Wireless contracts/agreements for various CLEC/ILEC companies and AT&T across the nation meeting aggressive timelines. Coordinate with attorneys, negotiators, account managers, and product mangers to produce, amend, and/or process legal documents for signature and filing. Coordinate with Regulatory the timely filing of all contracts/amendments with various state utility commissions across the nation in order to implement contracts for FCC/Commission requirements and in order to produce revenue for Wholesale Marketing. Prepare and process various affidavits, verifications, certifications needed by various state commissions. Distribute and maintain electronic contracts for billing purposes, Regulatory use, and Commission use. Supervise numerous non-management associates, as well as numerous temporary employees. Supervise the maintenance of the electronic and paper library for all contracts/amendments across the nation. Verify, update, and maintain several databases. Maintain and update shared drive for website viewing of all contracts/amendments. Develop, coordinate, and implement various special projects for the district and conduct training sessions. Develop, produce and/or update Methods & Procedures for various Regulatory requirements and projects. Act as FCC and Regulatory State Coordinator for AT&T. Knowledge of various state Tariffs. Complex Service Order Training. Team Lead on numerous projects for district and state. Collaborate, assist, and coordinate with high level executives and CEO.
Sr. Assistant – Network Planning & Engineering – Financial Management
 Create and maintain Force and Contractors reports for budget purposes and expense management for the VP of Network Engineering. Compare actuals to forecasts, making adjustments when needed. Prepare and present monthly expense and force reports for VP, VP Staff, and all Directors. Create graphic designs for VP and District using Photohouse and Printhouse. System Administrator for NT 4.0 Server and IIS 3.0 accounting server. Update and maintain expense and capital budgets using various accounting systems and creating Focus Programs. Implement and maintain various other clerical duties utilizing numerous database systems. Chief union representative and delegate for the AFL/CIO. Received Vice President’s annual award for work ethic and integrity. Team Lean on various committees.
Sr. Assistant – Marketing – Retail Complaints
 Investigated, researched, managed, acknowledged to verbal and written complaints from customers that were sent to the President and Vice President – Marketing, the President of AT&T, the Public Utility Commission, and Federal Communications Commission (FCC) for the state of Texas. Prepared written responses and explanations for each complaint. Documented and filed each oral/written complaint with the Texas Public Utility Commission and/or the FCC. Created, maintained and updated the database and timelines of complaints for tracking purposes for the State Commission, Regulatory, and FCC compliance.
Lead Marketing Consultant – Retail Sales
 Marketing Consultant in Sales and Customer Service Call Center for residential customers utilizing the SORD/BOSS database systems to support customer satisfaction, billing accuracy, and revenue assurance. Maintained and tracked schedules and commitments using the TRFU database system. Assist Area Manager by tracking amount of calls and length of calls using numerous database systems. Tracked and documented service representative’s calls and customer holding times in order to meet FCC requirements and customer satisfaction. Maintain and track monthly sales for approximately 150 service representatives for monthly compensation and incentive programs. President of PMEI group. Team Lead on various special projects. Team Lead on system upgrades and team training sessions.
Sr. Assistant – Network Maintenance
 Create, update, and maintain records for Office Equipment and Cable Pair assignments for customer records. Developed, created, and maintained numerous databases for multiple departmental use including WFAC/WFADO to ensure service order flow, central office assignment, and installation of customer telephone service due date were met or acceded for customer satisfaction. Team Lead for the development, creation, updating, and maintaining of numerous databases for the Dallas area Central Office (CO) cutovers from SXS and %XB to Electronic Switching (ESS) Central Offices. Coordinated with numerous departments to accurately design systems for each departmental use. Team Lead on numerous special projects. Assisted Area Manager in District meeting to ensure successful CO cut-overs with minimal database and frame errors. Assisted in creating, updating, and maintaining database for translation records via Service Order activity to maintain high customer calling feature accuracy. President of Quality of Work Life Organization. Elected Union Representative of the Year by Communication Workers of America, Local 6215. Delegate for the AFL-CIO. Secretary of the Political Action Campaign organization.
1975 - 1976 Eastfield College Mesquite, Texas
Major – Psychology
Professional Development
 New Horizons – Advanced Word, Advanced Excel, PowerPoint
 CompUSA – Microsoft Access – Intermediate, Microsoft Exchange
 Stephen Covey – Seven Habits of Highly Effective People
 AT&T – Producing Legal Contracts CLEC/ILEC, Writing CLEC Complex Service Orders, Valuing Diversity, Handling Conflicts, Training Others, Complex Service Order Process, Behavioral Interviewing, 272 Compliance Training, Manager’s Camp, Sales Dynamics, Courageous Conversations, Ethics In The Workplace, Effective Business Writing Skills, and Producing Results With Others.
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