OBJECTIVE: Seeking a position which will challenge and use management, sales experience, education and acquired skills to positively impact company performance and profitability, while providing personal and professional growth.
SUMMARY OF QUALIFICATIONS:
 Top performer with exceptional interpersonal, communication and public relations skills which allow the development of strong rapport with individuals on all levels.
 Outstanding record of achievement coupled with the ability to build and direct a business to profitability through leadership, creativity, effective management and the motivation and development of staff to maximum potential.
 Adept and analyzing and resolving problems and developing and instituting the needed procedures and responses.
 Consistent high level of performance dealing with people and services requiring solid management, organizational, time management and negotiating abilities.
 Results-oriented, highly motivated individual.
 Energetic and assertive, adept at coordination and implementation of multi-faceted operational procedures in established operations.
 Sound, professional attitude with pride in personal performance.
 Proficient in Windows XP & Vista, MS Office 2003/2007, Excel Power Point, Outlook Web Access and Xactimate
EMPLOYMENT HISTORY:
2006 – Present FARMERS INSURANCE, Wardlaw Claims, Hurricane Ike
Insurance Claims Adjustor
 Expertise in providing seamless insurance claim support and customer service to clients.
 History of representing employers with a highly professional image through personal client contact and proactive telephone communication.
 Reputation for avoiding conflict by demonstrating compassion and empathy.
 Background of carefully investigating situations and providing satisfactory solutions.
2004 – 2008 TRIPLE “R†CONSTRUCTION
Owner/Operator
 Results-oriented, hands-on construction and development professional in all facets of the industry.
 Estimated cost of manpower, materials and equipment: prepared bid packages and proposals.
 Supervised construction projects guaranteeing top levels of profitability, productivity and quality.
 Ensured full compliance to blueprints and specifications.
 Maintained excellent client relations.
 Trained and supervised roofers, insulation crews and interior/exterior painters.
RORY D. LAYNE PAGE 2
2001 – 2004 HARTSHORNE CARBON COMPANY
Operations Manager
 Responsible for the management and control of all coal mining operations.
 Handled the processing of procedures, human resources and financial performance.
 Initiated and instructed the continuing education, training and certification of new and experienced employees.
 Worked with limited administrative support, which requires ability to “wear all hats.â€
MILITARY HISTORY:
1979 – 2000 UNITED STATES ARMY
Sergeant First Class, Retired
 Highly qualified, resourceful management professional with year-over-year success in improving team capabilities, meeting international deployment objectives, developing and executing strategic plans and raising funds for key programs.
 Strong communicator, advocate, counselor and relationship developer.
 Combine leadership and technical skills to identify, evaluate and resolve problems with large-scale, complex operations, often within heavily regulated environments.
 Repeated success guiding highly skilled, cross-functional teams; able to build solid relationships with upper-level executive leaders and achieve consensus across multiple organizational levels.
 Extensive experience with multi-million dollar budget, program and project management.
 Proficient in the achievement of goals despite limited resources and tight timeframes.
Excellent trainer, mentor, facilitator, coach and problem-solver.
ACHIEVEMENTS/AWARDS:
 President of the United States Meritorious Service Medal
 Secretary of the Army Commendation Medal (three separate awards)
 Secretary of the Army Achievement Medal (three separate awards)
EDUCATION:
1988 Oklahoma Farrier’s College, Inc., Sperry, OK
Horseshoeing, Forge Work, Anatomy of the Hoof & Leg Conformation, Lameness/Disease, GPA 4.0
1987 North American School of Conservation, Scranton, PA
Wildlife/Forestry Conservation, GPA 3.0
1977 David Starr Jordan High School, Long Beach, CA
Graduate, 3.2 GPA
CONTINUING EDUCATION/CERTIFICATIONS:
 Texas Adjustor All Lines Adjuster Pre-Licensing, Wardlaw Training Center, Waco, TX, 2008 (4 days)
 The Environmental Management Course, Ensafe Inc., Fort Hood, TX, 1998 (24 hours)
 Technical Transportation of Hazardous Materials Course, Defense Ammunition Center & School, Fort Hood, TX, 1998 (80 hours)
 Safety Coordinator’s & Risk Management Seminar, Safety Director III Corps, Fort Hood, TX, 1997 (2 days)
 Basic/Advanced Combat Engineer, Fort Leonard Wood, MO, 1996
 Hazard Communication (HAZCOM), Safety Director III Corps, Fort Hood, TX, 1988 (24 hours)
 CDL Licensed
REFERENCES: Available Upon Request
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