Results–oriented self-starter with highly developed administrative, problem solving, decision making skills and a team player.
• Strong interactive skills at all levels of management
• Cost Reduction
• Training personnel
• Efficient and flawless work under deadline pressure • Negotiator
• Maximize productivity to meet corporate objectives within budget
• History of maintaining customer relationships
PROFILE
Results–oriented self-starter with highly developed administrative, problem solving, decision making skills and a team player.
• Strong interactive skills at all levels of management
• Cost Reduction
• Training personnel
• Efficient and flawless work under deadline pressure • Negotiator
• Maximize productivity to meet corporate objectives within budget
• History of maintaining customer relationships
PROFESSIONAL EXPERIENCE
USM SERVICES, Norristown, PA 1997 – 2009
Commercial property management leader.
Field Operation Manager (2005 – 2009)
Managed one area manager and eight field representatives from Texas going west to California, including Alaska.
• Developed system that is currently in place to schedule Field Personnel, track account visits and special service requests and automated the compiling of data for management.
• Utilized a map program to organize routes for the field department to increase productivity and reduce costs.
Compliance Manager (2002 – 2005)
Reviewed vendor contracts to ensure they were executed and insurance coverage’s met states’ requirements.
• Worked with IT Department to develop a program to show when any of the 15,000 vendors were non – compliant.
• Reviewed contracts for errors in terminology and service requirements.
Senior Manager of Operations (1998 – 2002)
• Managed six Senior Account Managers who were responsible for six to eight Account Coordinators.
• Managed budgets for clients and profitability for services.
• Used excellent communication skills to increase the services of the company.
• Prepared billing for USM to corporate clients.
Account Coordinator (1997 – 1998)
• Hired contractors.
• Negotiated pricing to work within clients’ budget and being profitable for USM.
• Followed up with clients to ensure satisfaction of required services.
• Approved invoices for payment to vendor.
Ronald J. DiCanio
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WENDY’S ESSEX RESTAURANTS INC., Willow Grove, PA 1994 – 1996
Fast food chain franchise.
General Manager
Responsible for all aspects of running a restaurant.
• Prepared budgets and ways to exceed and develop plans for improvements.
• Store ordering and inventory.
• Employee hiring, training, evaluating and terminations.
• Supervised and developed Assistant Managers to become Store Managers.
• Reviewed and analyzed all reports for trends and opportunities.
MID ATLANTIC RESTAURANT SYSTEMS, King of Prussia, PA 1972 – 1994
Restaurant Systems includes Gino’s, Marriott – Roy Rogers, Hardees and Boston Market.
Training Manager
Trained new employees to become Assistant Managers.
• Developed labor management system to determine efficiency and productivity of all restaurants.
• Installed computer system and trained employees and management in a district of twelve units.
• Training Manager – Phase 1 Station Training, Phase 2 Shift Coordination and Phase 3 Administrative Training.
• District Coordinator of SES (Safety, Energy and Security) resulting in 70% reduction in accidents; 20% decline in energy costs and 45% reduced security issues.
EDUCATION/CONTINUING EDUCATION
Bachelor of Arts in Sociology, LaSalle University Philadelphia, PA
• Time Management
• Interpersonal Skills and Communication
• Motivating and Team Building
• American Red Cross – First Aid
• Writing Performance Appraisals
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