Summary of Qualifications
• Hands-on training with Architectural, Mechanical, Civil, and Structural Drafting
• Proficient with AutoCAD 2008 and Inventor, 3D Viz
• Able to adapt to internal software, utilization of Microsoft Word, PowerPoint, Excel
• Engineering Graphics: designing all types of machinery, mechanisms and gears
• Physical and 3D modeling: rendering, materials, lights, cameras
• Work with text, graphics, audio, animations, videos, digital information
• Knowledge of Micro Station(Bentley), Revit Architecture, and Alias Studio
Education
ITT Technical Institute, Arlington, TX March 2008 – Present
Associate of Applied Science Degree
Computer Drafting & Design
Grade point Average: 3.53
Graduation Date: March 2010
Work Experience
First American Payment Systems, Fort Worth, TX Dec. 2007 – Nov. 09
• Provided technical support for credit card processing terminals along with explanation of statements, billing question, and/or other related concerns.
• Updated program files, as well as programmed terminals for updates.
• Maintenance of address/ business name updates as well.
NTTA, Plano, TX Dec. 2005 – July 2007
• Assisted tollway customer with their tolltag accounts via both telephone and in person. Explained proper use of toll tag, storage, and placement in vehicle.
• Worked in the mail support area delivering and sorting incoming/ outgoing mail. Drove tollway daily picking up/ delivering all inter-office mail from each toll plaza.
SprintPCS/Nextel, Fort Worth, TX Aug. 2000 – Sept. 2005
• All customer support functions for Corporate End User accounts, as well as consumer account holders for cell phones. Provided tier 1 troubleshooting and billing clarification, as well as corrections/ adjustments.
• Worked as floor supervisor as dictated by management to help with call volume.
• Bill collection as dictated by the caller’s situation.
• Ranked within top 10% of customer service reps.
DirecTV, Moore, OK Aug. 1998 – July 2000
• Provided entertainment options for customers seeking DirecTV programming, including available packages and special event programming. (i.e., pay-per-view)
• Responsible for activation of satellite “dishâ€, including proper setup and required phone line.
• Promoted to Training Rep by ’99; assisted with New Hire training ensuring new reps understood job duties. Responsible for testing, monitoring of calls, and mentoring.
• Was involved with the setup of 3 call centers, in Pocatello, ID, McAllen, TX, and Valdosta, GA.
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