PROFESSIONAL SUMMARY
Operations Leader with proven cost and performance results in the construction and telecom industries. Extensive business expertise in; performance management, leveraging resources, business growth, project management and process improvement. Strong track record of success, while focusing on key business drivers, customer service and corporate objectives.
EXECUTIVE DIMENSIONS, (including position and company)
Leadership
• Directed the field services team of more then 1100, SVP Level 3.
• Led functional and cultural shift within construction process improvement, Dir Dycom.
• Wrote business plan, mission, values and strategic initiatives, SVP Level 3, VP Fishel.
• Successfully managed acquisitions, both physical and human resources, SVP Level 3.
• Built N American & European operations from start-up, SVP Level 3.
• Directed local nonprofit organization, staff, budget and congregation, Minister.
Operations
• Improved construction efficiency; bid, build and complete process, VP Fishel.
• Redefined and improved customer and operational performance metrics, SVP Level 3.
• Established disaster plan for 22k miles of network and 100s of buildings, SVP Level 3.
• Led strategic change, process improvement initiatives, $10M investment, Dir Dycom.
• Resolved union grievances, improving company union relationship, Dir SBC.
Sales and Marketing
• Successfully entered new construction market segments, VP Fishel.
• Established new prime contractor partnerships in the government market, VP Fishel.
• Target marketing and sales, successfully bid military base projects, VP Fishel.
• Customer interface for product performance and service level agreements, SVP Level 3.
Finance
• P&L responsibility, cost center and revenue planning, SVP Level 3.
• Improved net income through operational innovation, ROI analysis, Dir Dycom.
• Improved cost / production ratios by 10% an op expense budget of $117M, SVP Level 3.
• Budget development and reporting, tied management reviews to results, SVP Level 3.
PROFESSIONAL EXPERIENCE
COPPA CONSULTING, Chula Visa, CA 1/2009 – Present
Business Consultant, operational analysis, contracts with field construction companies.
DYCOM INDUSTRIES INC. Palm Beach Gardens, FL 11/2007 – 12/2008
A provider of specialty contracting services, including engineering, construction, maintenance and installation to telecomm, cable and electrical industry. Dycom have annual revenues $1.2B.
Director, Process Improvement
Created and led strategic change through process improvement initiatives. Led construction performance analysis to deploy technology and process innovation. Provided initiative analysis including; operational baseline, industry survey and ROI. Provided project leadership from problem identification, process improvement pilot to mass deployment. Improved construction net income through operational improvement, changing the way the business is run. This multi million dollar investment spans every business function. Reported directly to the COO.
FISHEL CO, Oceanside, CA 2005 – 2007
A national utility construction and network installation contractor, with customers that include broadband providers, gas distribution companies, electrical utilities, developers, government agencies, public and private enterprises and educational institutions.
Vice President / Corporate Officer
Developed and implemented strategic initiatives for new managed construction services in the government, telecomm and enterprise markets. Established partnerships in the government market with prime contract partners to successfully bid military base infrastructure upgrades. Developed target marketing and sales for new segment. Provided corporate leadership to improve operational efficiencies across the organization. Focusing on doing work profitably initiatives and project management to increased net profit. Project optimization for telecom, electric and gas. Reported directly to the CEO.
LEVEL 3 COMMUNICATIONS, Broomfield, CO 1998 - 2005
An international communications and information services company with $1.6B in sales, operating one of the largest broadband networks in the world.
Senior Vice President, Global Field Services
Directed the field services team of more then 1100, that executed all field production work across the Level 3 network, which included customer and backbone network installations, repairs, maintenance, and construction. Performance and service responsibilities for network and structures across the enterprise. Exceeding customer expectations for, on-time performance and mean time to repair. Services included transport from T1 to OC196, data center co-location, VOIP and other soft-switch services. Centralized functions include, work force management, asset management, cable protection, call center, operations science, finance, P&L, procedures, facility critical systems, and logistics. Collaborated with sales, interfacing with key customers to set service level agreements and insure long term customer relationships.
SBC, COMMUNICATIONS, (AT&T) San Ramon, CA 1981 – 1998
One of the regional Bell operating companies providing telecom services to both residential and business customers.
Director, Data Services Provisioning and Repair
Directed the team of 450 that provided central service provisioning and repair for ISDN and other data circuits. Record of improving results with reduced cost structure. Resolved customer service issues, including face-to-face service reviews. Establishing best in service benchmarks. As part of the SBC leadership development model I had assignments in engineering, network operations, marketing, human resources and corporate planning.
EDUCATION / PERSONAL
MBA, Business Development Focus, University of Redlands, Redlands CA
Awarded Fellow status in the Leadership Society
BS, Civil Engineering, Michigan State University, East Lansing, MI
Member Chi Epsilon Honors Fraternity
Minister, ordained, unpaid pastor. Leadership positions both locally and nationally.
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