I wish to use my wealth of knowledge and experience to make money for my employer.
DOUGLAS R. TUTTLE
7820 Rosewood Drive
Prairie Village KS 66208
Phone: 913-649-3169
Email: drtuttle[at]kc.rr.com
PROFESSIONAL SUMMARY
Senior Operations/Project Manager with significant experience in database management, negotiation, contract processes, and regulatory issues. Experience in both union and non-union manufacturing and millwright positions. Recognized ability to document and scrutinize business processes, and implement structured changes that improve efficiencies.
PROFESSIONAL EXPERIENCE
H&R BLOCK, INC., Kansas City, MO 2001-2008
Compliance Project/Operations Manager (2007-2008)
Mitigated corporate risk involving compliance of IRS and banking regulations through the coordination of compliance monitoring. Recognized for the development of multi-level audit and bank reports to enhance the compliance monitoring process.
* Mitigated corporate risk involving compliance of IRS and banking regulations. This resulted in fewer regulatory investigations.
* Recognized for the development of multi-level audit and bank reports for 10,000 field offices to enhance compliance analysis.
* Doubled acknowledgement of compliance requirements by developing and deploying revised acknowledgement process for field managers.
Systems Planning Analyst (2001-2007)
Developed, coordinated, and executed a project plan to move approximately 80 staff members, 10,000+ case files and all equipment associated with the legal, compliance and business development departments to new downtown world headquarters. Successfully managed budget of all hard and soft assets for legal, compliance and business development departments.
* Planned and implemented Filenet matter management system software for 10,000+ legal cases.
* Successfully developed and deployed curriculum on the use of new document management software. Deployed the new product and trained over 30 staff members.
* Coordinated end-to-end paperless invoice approval process, which streamlined the invoice timetable by more than 50%.
DATACORE MARKETING, INC., Kansas City, MO 1999-2000
Creator of marketing strategies, data expertise, analytics with technological execution
Account Manager
Developed and maintained eight different multi-million dollar rebate programs for a veterinary medicine company on time and within budget. Maintained in-depth knowledge of multi-million dollar marketing client profiles, understanding their business, category, and competitive set. Clients included
veterinary medicine, aircraft aeronautics, logistics software, and watch/electronics manufacturers.
* Developed and managed rebate budgets in excess of $5 million and more than 218,000 records.
* Directly managed Program Manager and Program Specialist and a team of five call center personnel.
GRAPHICARD SYSTEMS, INTERNATIONAL, Overland Park, KS 1998-1999
Creator of loyalty card systems, which allow retailers to communicate directly with customers at the point of sale.
Account Manager
Maintained in-depth knowledge of multi-million-dollar marketing client profiles, understanding their business, category and competitive set. Developed marketing programs in a franchise environment.
* Developed and maintained $3M+ marketing loyalty programs for a major fast food franchise in Hawaii.
* Contributor in all aspects of the sales process, including pre-sales presentations, order fulfillment and client follow-up and communications.
* Contracted production company, provided content direction and quality checks on production of sales and technical videos.
* Ensured best-in-class accuracy of loyalty program technology with support services and client in both a retail and business-to-business environment.
RICHARDS & TUTTLE, INC., Blue Springs, MO 1995-1998
Wholesale and retail seller of interior and exterior building hardware. Customers serviced ranged from national wholesale accounts to local builders and national residential and commercial builders.
Vice President/Co-owner
Successful business owner with marketing, accounting, and vendor relationship responsibilities. Developed and implemented a plan to computerize manual accounting processes including payroll, inventory, and financial statements. Automated vendor database to enhance sourcing and procurement of inventory.
* Developed and executed sales and marketing efforts that more than tripled annual revenues in two years from $250K annually to $900K+.
EDUCATION
Bachelor of Business Administration
Baker University – Baldwin City, KS
Microprocessor Technology Certificate
Electronics Institute of Kansas City
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