My name is Rene Menard. My friends call me “Rainyâ€.
I'm a Lean Six Sigma Black Belt, Project Manager, Continuous Improvement and Operations Manager with over 20 years experience in business operations focusing on:
• establishing and monitoring productivity goals,
• reducing product life-cycle cost
• and enacting process quality improvement.
Ten Cate-Enbi my most recent employer, a division of Royal Ten Cate Inc. based in the Netherlands is up for sale. Plant consolidation had commenced in January ‘08’ and in March of ‘08’ I submitted my resignation. At the GM’s request, I agreed to see the plant through its pending relocation.
I’m exploring new opportunities in continuous process improvement deployment and providing instruction thereof or as an operations or project manager which will take advantage of my engineering education and diverse business experiences in:
• product and customer support
* training & organization development
• project, production and operations management
I'm not adverse to relocation or travel.
Rene Menard
11 Bordeaux Way ï± Fairport, NY 14450 ï± PH: 585-797-4890 ï± rmenard[at]rochester.rr.com
Six Sigma Black Belt, Project Manager & Continuous Improvement Practitioner with diverse experience in: Commercial & Residential Construction, fire suppression system / explosion detection system installation and maintenance, facilities & operations management as well as project management.
Most recent experience as Operations Manager responsible for producing 150 individual custom silicone injection rubber, Teflon coated and fabricated urethane foam components targeted primarily at the world wide office automation and health equipment industry. I provided materials management, enacted process, safety and quality improvements. Through equipment innovation and improved maintenance scheduling, I reduced scrap by 375% on a major production line which resulted in a 3% improvement in overall net income. Additionally I achieved 59% production throughput efficiency.
I implemented design changes to production processes and production equipment to improve operational efficiencies. I enacted training to improve personnel capability, produced process instruction to enhance department capability, improved quality initiatives to reduce scrap and improve customer satisfaction. I instituted a rewards program that provided incentives to permanent and temporary personnel to improve their performance. I clearly defined operational goals and metrics that provided visual indications of the state of the operation.
PROFESSIONAL EXPERIENCE
PROFESSIONAL EXPERIENCE
Self Employed working w/Monroe County Sheriff Human Resource Department Current
Lean Six Sigma Process Improvement Consultant
 Working with the Monroe County Sheriff’s human resource department as a Process Improvement Consultant on a project to reduce the time and improve the yield in their deputy hiring process.
Ten Cate-Enbi Inc. (molded components mfg) 04/2006 - 09/2008
Production/ Operations Manager responsible for producing custom injected silicone rubber, Teflon coated and fabricating urethane foam components targeted primarily at the world wide office automation and health equipment industry.
 Established:
o annual budget & personnel schedules to meet monthly order fulfillment goals
o quality control standards, and cost controls in production of 150 products
 Developed work instructions & raw material allocation plans.
 Achieved 59% process throughput efficiency and 3.0% improvement in net income.
 Facilitated production & lean material management activities with the use of Glovia and Cognos.
 Established / Coordinated lean manufacturing activities to obtain optimum production & utilization of human resources & equipment.
 Acted as primary liaison to Sales and Supply chain on critical supply issues and new product launches.
 Managed :
o 3 supervisors responsible for 3-shift production operation
o world wide shipping & receiving activities
o equipment maintenance schedules insuring maximum uptime
o month end close business processes
o just in time inventory levels thereby achieving reductions in carrying cost
Key Performance Indicators & performance metrics
Self Employed working w/Monroe County Sheriff Civil Bureau 03/2005 - 09/2005
Lean Six Sigma Process Improvement Consultant
 Demonstrated success with transactional process improvement by reengineering service processes at both the strategic and operational levels.
 Developed:
- a customized filing “Visual System†used to track work flow improvements and minimize deviations
- process flow diagrams ( SIPOC, Swim Lane, and Value Stream Map ) used to instruct accountable personnel on transitional operating procedures
 Integrated 5S principles into each transaction station in support of business improvement objectives.
 Led:
- the deployment of Lean knowledge, tools, and techniques to achieve significant reduction of cycle-time, rework and waste
- a cross functional team through a business process redesign exercise
 Established benchmark metrics, collected and summarized transaction data, coordinated improvement identification & solutions to operation issues, prepared new & revised process mapping documentation.
 Utilized the DMAIC process to increase the success rate of recovering assets from debtors and increase the yield per opportunity in two business service processes.
 Introduced accountability within business processes with the instantiation of new process controls.
Eastman Kodak Co. 02/1980 – 01/2004
Training Manager – curriculum manager with Research & Development
 Analyzed & documented requirements for the implementation of manufacturing planning & production as well as Human Resource Reporting SAP deployed activities.
 Developed web based SAP instruction in support of manufacturing planning & production, as well as Human Resource transactions and instructed the instructor.
 Instrumental in creating the product development community’s organizational resource development plan for electrical, mechanical, and software engineers.
 Developed and directed development & procurement of R & D training on a variety of CAE & CAD tools.
 Qualified suppliers & negotiated a 30 % discount for instruction and consulting with an industry leading software vendor.
 Revised Computer Aided Design Software training which resulted in re-occurring annual savings of $20,000 with incremental savings of $1,000 per student per event.
 Qualified, negotiated, and tailored VHDL self teach instruction resulting in reoccurring savings of $2,200 per student per occurrence.
 Secured a government training grant of $240,000 used to enact process standardization improvements.
 Achieved 10% year over year reduction in million dollar SGA expenses utilizing continuous process improvement techniques while maintaining a high level of service.
 Championed a lean six sigma project to reduce transaction time, improve accuracy of the initiation & execution of purchase orders that resulted in a 37% reduction in cycle time.
Service Business Planner – for a new business venture
 Established and ultimately revised Service Business Strategies on a number of new products
 Identified product requirements through competitive product assessment & end user/channel feedback.
 Led a cross-functional team with representatives from manufacturing, customer service, technical service, quality assurance testing, information technology, sourcing, accounts receivable, logistics and shipping that ensured a smooth product launch.
 performed competitive analysis of equipment service offerings.
 created a service warranty/repair strategy that encouraged distributors & resellers to market our product over that of the competition.
 established an Authorized Service Center and Self Maintenance Agreement that enlisted repair support from non direct services.
 established a part stocking policy, a graduated part pricing policy, a warranty repair & reimbursement policy, a Material Return Authorization policy, and an equipment repair escalation policy.
 established a fully staffed call center to address real time customer and service organization support issues.
 enlisted a group of Customer Support Representatives that provided tailored distributor/ reseller onsite support.
 bundled the service diagnostic software and service publications which provided reduced service cost and improved service delivery, insured version control, and virtually eliminated service revenue erosion from non-authorized third party service organizations.
 managed design releases into the product Bill Of Material to coincide with the release of part availability to field service, along with the development and release of the service documentation required to install, adjust, diagnose and repair the equipment
 established service frequency and reliability metrics (through in-house testing) used to determine initial: equipment territories and staffing levels, anticipated call duration, equipment maintenance agreement contracts and pricing levels at different levels of equipment usage.
 performed monthly monitoring of customer equipment usage, parts usage, and expended service hours by failure occurrence which was used to initiate the corrective action in field repair operations, parts stocking & distribution, design & manufacturing as well as re-manufacturing thereby addressing the highest repair cost issues first.
Call Center Supervisor – with a technical assistance center
 Managed a staff of engineers in a centralized support center that provided 3 levels of support: customer direct, US/Canadian technicians, European centralized support center.
 Interviewed, hired, and career counseled staff. Created, reviewed and presented employee performance appraisals and identified personnel development opportunities.
 Improved operational:
- costs efficiencies in product manufacturing/remanufacturing/service support, through analysis of statistical metrics
- transaction efficiencies, cycle time, and personnel utilization by identifying
and eliminating activity waste
 Participated in the design process for new products; reviewed and approved design for quality/reliability/serviceability requirements.
 Established:
- equipment and personnel performance goals and managed an annual operating budget of over $2 million dollars and drove 40% service margins on EMA that exceeded $250 million
- and implemented a root-cause analysis and corrective action process used to improve product design, which resulted in increased product reliability and lower operating costs
- alternate support strategies to address individual customer needs which resulted in increased customer satisfaction
 Provided direction to field service and sales managers in resolution of product and customer issues.
 Initiated a lean six sigma project to improve the life cycle of service software and service publications, which resulted in a 7 % improvement of service calls resolved on the first call.
Technical Resource & Supervisor - field operations – Boston, MA.
 Directed 30 Equipment Service Engineers with technical, administrative and operational issues.
 Managed parts inventory, workload/ resource distribution, and service call management.
 Tracked service metrics such as call duration, response time, parts usage, repeat calls, & total cost per unit volume of service.
 Resolved equipment performance and customer satisfaction issues.
 Coordinated equipment modification and alteration activity.
Fenwal Co. 9/1978 – 02/1980
Test Facility & Field Engineer -explosion protection and fire suppression systems – Holliston, Ma.
 Performed on site detailed investigation into actuations of systems protecting numerous manufacturing processes from fire and explosion.
 Compiled comprehensive and conclusive reports identifying root cause of actuation with the analysis of residual material from the actual explosions sustained within the industrial processes i.e., Staley starch, Particle board dust from a particle board manufacturer , Garbage shredding from a resource recovery facility.
 Maintained proper system functionality with periodic inspection & testing of detonation discharge and suppression material on facilities that included: 3 mile island nuclear facility, New Jersey refineries, Toronto Aerosol fill booths, Kelp processing facility in San Diego.
 Coordinated on-site fire suppression, explosion detection system installation, system initialization & testing on numerous production processes
 Coordinated the reconditioning of expended systems through distributors and resellers
 Developed and implemented controlled experiments that tested the explosive volatility of numerous manufacturing materials used across industry. Built real life and scaled models of process environments to better simulate actual risk conditions
 Fitted these models with specially designed suppression systems and tested the suppression capability
Browns of Hyannis Co. 9/1976 – 09/78
Field Service Engineer –printing equipment sales and service – Hyannis, Ma.
 Trouble shot and repaired office products and commercial printing equipment
 Managed parts inventory, scheduled service calls, refurbished used equipment
 Cold called, identified leads, landed sales
 demonstrated equipment at trade shows; shipped and distributed consumables
Data General Corp. 4/1975 – 9/1976
Test technician – working on mini-computers
 Performed quality tests on new production memory circuit boards
 Repaired circuit boards after identifying underlying defects
Freeway construction 1973 – 1975
General Carpenter & Painter – contract work on Newport Naval base
 Refurbished exteriors of 5, 2 story, 510 feet long warehouses
 Prepared and painted commercial and office buildings throughout the base
Ovila Rock commercial & residential contractor 1968 – 1973
Laborer / General Carpenter – family owned business - New Bedford Ma.
 Constructed new residential homes from the foundation up. Refurbished existing homes.
 Constructed commercial buildings – i.e., restaurants. Remodeled commercial structures – i.e., hospitals.
 Established material requirements and placed orders to coincide w/build schedule
Education:
Bachelor of Science Engineering Technology - Northeastern University, Boston, MA
Certificate Electronic Communications - Sylvania Technical Institute, Waltham MA.
Black Belt, Lean Six Sigma Certification.
PMI certified Project Management Professional (PMP)
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.