Desire a challenging position which would utilize my strong customer service, management and leadership strength.
Donna Brownell
2881 E Riviera Place
Chandler, Arizona 85249
480-258-4876
Objective: Desire a challenging position which would utilize my strong customer service, management and leadership strength.
Employment History:
August 2006-May 2009 Younger Brothers Door & Trim Phoenix, Arizona
Project Coordinator/Estimator
v Manage major accounts such as Shea Homes, Element Homes and Vantage Homes to include plan changes, custom
changes and late changes.
v Preparation of bid proposals (i.e. trim carpentry takeoffs, reading blue prints, providing base pricing, option pricing and
cover letters.)
v Review contracts/contract change orders.
v Enter new communities in database to enter starts and bill from.
v Process all construction starts and change orders.
v Responsible for following community updates from Field Superintendents to order trim packages for scheduled date.
v Process all sales orders making proper corrections to base house to reflect all options.
May 2006-August 2006 Nesco Manufacturing Tempe, Arizona
Sales Associate
v Contacted new companies for new business.
v Processed incoming sales.
v Provided support for current customers.
December 2005-May 2006 Amberwood Development Mesa, Arizona
Customer Service Representative
v Responsible for all incoming customer service calls, faxes and emails.
v Scheduled appointments with homeowners and Customer Service Field Representative.
v Coordinated meetings with Customer Service Field Representative, trades and homeowner.
v Coordinated repairs involving more than 1 trade.
v Monitored and followed up on all open repair orders.
2004-2005 Infinity Building Products Phoenix, Arizona
Sales Associate
v Managed major accounts such as Continental Homes, DR Horton, Dietz Crane and Woodside Homes to include plan
changes, custom changes and late changes.
v Managed all window sales for custom homebuilders.
v Preparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
v Processed all construction starts and change orders.
1999-2004 Paramount Windows Tempe, Arizona
Project Coordinator
v Provided support to Sales Manager.
v Managed major accounts such as Centex Homes, DR Horton, Scott Homes and Nicholas Homes to include plan changes,
custom changes and late changes.
v Preparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
Start Order Processing Manager
v Responsible for ordering 5-7 semi truck loads (500 windows on each) per week.
v Verified all starts for accuracy prior to data entry.
v Verified all starts after data entry.
v Verified all orders from factory for accuracy.
Bidding/Data Entry Department
v Provided support to 4 Sales Associates.
v Responsible for preparation of all window bids (i.e. base pricing, option pricing and cover letters.)
1992-1999 Atrium Door & Window Phoenix, Arizona
Sales Assistant
v Provide support to Sales Manager
v Managed major accounts such as Continental Homes, Centex Homes and Woodside Homes to include plan changes,
custom changes and late changes.
v Preparation of bid proposals (i.e. window takeoffs, reading blue prints, providing base pricing, option pricing and cover
letters.)
Customer Service Manager
v Responsible for daily field operations consisting of 14 installers.
v Supervised 4 Customer Service Representatives.
v Coordinated daily truck schedules.
v Scheduled glass production electronically.
Skills:
Proficient in Microsoft Office Excel & Word, Access and Outlook Express.
Education:
1984-1985 Earls Academy of Beauty Mesa, Arizona
Cosmetology License
1981-1985 Dobson High School Mesa, Arizona
General Studies, Diploma
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