To apply adminstrative and communication skills to increase profitability.
LISA ANDREA GORDON
PROFESSIONAL ADMINISTRATOR
Results-oriented, business-savvy, people-oriented professional. Offering exceptional analytical, organization and business support skills. Strong and proficient communication with bilingual abilities in English and French. Some Spanish. Transferable skills include training & development, program management, project coordination and curriculum design / planning.
PROFILE
* Drives business growth through aggressive initiatives, resulting in increased revenue and market growth, and balances leadership via conceptual thinking and strategic planning.
* Ensures customer service and satisfaction is afforded highest attention and priority, establishing and maintaining extreme retention levels and client loyalty.
* Possesses highly developed and effective communication skills and interpersonal abilities, including exceptional presentation abilities and documentation management skills; uses tact and diplomacy in all communications. Knowledge of the American Sign Language 101, 102.
* Offers the highest levels of integrity, initiative, resourcefulness, thoroughness and tenacity in working to achieve goals and objectives.
* Highly developed and effective analytical and proactive approaches to identifying and solving complex problems.
* Thrives in autonomous operations as well as in leadership of team dynamics, with excellent team building, training, supervisory, motivational and collaborative abilities.
* Possesses strong computer proficiency, including MS Office Suite applications, Microsoft Word, Word Perfect, Power Point.
* Awards / Accolades include: Sun Coast Area Teacher Training (SCATT) Program, USF; Who's Who Among International Students in American Universities and Colleges; Service Award (Merit) - 35th anniversary of the Afro-Caribbean Association of Manitoba, Inc..
SPECIALIZED KNOWLEDGE AND SKILLS
* ORGANIZATIONAL DEVELOPMENT
* CONDUCTING TRAINING
* GIVING PRESENTATIONS
* PUBLIC SPEAKING
* MEDIA LIAISON
* CAREER COUNSELLING
* PROFESSIONAL ETIQUETTE
•Described and sold services, products and promotions to existing and potential customers
•Used proficient bilingual skills in French
•Used strong verbal and written communication skills
•Completed multi-tasking while focusing on detail
•Accessed customer database or other electronic files and/or paper reference materials
•Updated customer records and documents, calls, action taken, and listed any follow-up action required
•Assisted other team members and supervisors
•Met assigned sales goals
* ANTICIPATED AND RESOLVED PROBLEMS
Afro-Caribbean Association of Manitoba, Inc. (ACAM) Winnipeg, MB Canada
Jan '04 - Sep '06 Media Liaison
Objectives and Results
1- trained clients in their role as ambassadors for the organization
2- Senior Adult Female General Ambassador obtained maximum honor and highest award possible for spokesperson
3- communicated with stakeholders
-secured National TV and Radio Coverage with Canadian Broadcasting Association (CBC)
4- acted as point of contact
- facilitated front page feature with city's prominent paper, Winnipeg Free Press
5- wrote communications that promote the mission of the organization
- submitted six (6) media stories highlighting association
Saint John's-Ravenscourt, tier III private school, Winnipeg, MB, Canada
Mar '05 - Mar '06 Teacher
*developed client performance through specific avenues:
1- subject excellence
2- community involvement
3- personal growth
Winnipeg School Division, Winnipeg, MB, Canada
Sep '98 - Mar '05 Educator
1- fostered daily communications with clients, and weekly contact (via various media outlets) with stakeholders
2- developed and implemented long term unit plans, executed daily lessons emphasizing a communicative approach to foreign language learning
3- taught curriculum for classes in the French language and culture
4- Implemented short, medium, and long-term unit plans to meet individual and educational goals
CIVIC AFFILIATIONS
+ ACAM, Inc. (Afro-Caribbean Association of Manitoba)
+ CALICO (Computer Assisted Learning, Texas)
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Other experience includes serving as TA at the U of M, Faculty of Education; and Teacher at the Hertford County Middle School, the Upward Bound Program - Chowan College (NC), and North Hampton High School East (NC)- based in Canada and the United States.
EDUCATION AND CREDENTIALS
MASTER OF EDUCATION, EDUCATIONAL ADMINISTRATION - University of Manitoba, Winnipeg, Manitoba, Canada
9/1996 -10/2002
MASTER OF ARTS, FOREIGN LANGUAGE EDUCATION (FRENCH) – University Of South Florida (USF), Tampa, Florida
8/1987 - 5/1993
BACHELOR OF ARTS, PSYCHOLOGY - USF, Tampa, Florida
8/1984 - 4/1987
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