This letter is to express my interest in your company. Based on my skills in resolving issues and multi-tasking, I am confident that I would be a great addition to your team.
My resume that highlights my ability/knowledge/expertise in handling multiple situations and working as a team player for both side of the spectrum is enclosed. During my time at Lee Wetherington Homes, I was able to organize and recreate functions both internally and out in the field. Assigning people to cover different territories, while cross-training new individuals.
I am excited to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail and feel free to contact me anytime.
Sincerely,
S. Sara Hoiby
219-576-4252
Shaman14[at]hotmail.com
S. SARA HOIBY
Munster, IN
Phone 219-576-4252
shaman14[at]hotmail.com
Summary of Qualifications
• Competent using software including: Windows, Excel, Word, E-mail, and the Internet.
• Mediation and problem solving skills.
• Effective management, technical, and supervisory skills.
• Work well as a team member or independently.
• Resourceful, energetic, competent, multi-task and results-oriented.
Employment History
Lee Wetherington Homes, Sarasota, FL 2006 to Aug 2009
Customer Care Manager
Assist Homeowners with warranty/service items. Schedule warranty techs to meet with homeowners and trade partners to resolve items to homeowner’s satisfaction. Inspect structural issues with homeowners and trades to make necessary repairs. Report to upper management weekly totals of new and completed warranty items, and other outstanding issues. Issue purchase orders to trade partner. Investigate customer files and previous P.O.’s issued for discrepancies. Issue back charges to trades.
Lead Builder
Maintain up to date construction schedules for each custom home in production. Maintain quality control on all homes during construction. Review each custom plan from CADD dept for accuracy. Interfaces with Sales, Design Center, Purchasing and Drafting departments within the company. Verify all trade partners' invoices for accuracy. Review material takeoffs and submit changes. Coordinate job schedules, ensure job safety, maintain high company standards, supervise all trade partners, and maintain job site cleanliness. Review requests for additional P.O.'s. Enforce company procedures and policies as applicable.
Lennar Homes, Sarasota, FL 2004 to 2006
Senior Construction Manager
Coordinates job schedules, generates weekly stage reports, ensures job safety, advises staff regarding Heightened Awareness issues, maintains company standards, monitors orientation lists, supervises business partners, maintains job site cleanliness, and attends required meetings. Issues and controls purchase orders for extras. Reviews and approves work completion on all pay vouchers and purchase order. May recommend hiring of labor business partners within set guidelines. Monitor plans for inaccuracies and changes and submits blueprint redlines. Monitors material takeoffs and submit s change request. Resolve quality control inspection items on a daily basis. Resolve orientation items prior to closing. Must be able to carry 10-15 homes under construction on a consistent basis. Conducts weekly OSHA reviews and prepares reports as required.
Was recruited by Lee Wetherington Homes
SunCoast Forms & Systems, Sarasota, FL 2003 to 2004
Customer Service Rep.
Entered customers orders and write up quotes. Handle invoicing and credits.
Researched for new vendors and suppliers. Assisted salespeople with scheduling their appointments. Verified customer-owned inventory counts. Reported status of orders to customers and salespeople on regular basis.
Education
Elk Grove High School, Elk Grove Village, IL 1986
H.S., General
Skills
• Oral Communication
• Management/Administration
• Leadership/Supervision
• Problem Solving
• Project Coordination
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