To secure a position in which I can apply my expertise in the areas of organization development, management and leadership development, executive coaching, employee training and development, human resources management, and total quality management.
MICHAEL KNIGHT, Ph.D.
20452 Bullblock Road • Bend • Oregon 97702 • 541-306-7700 (c)
Areas of Expertise
Thirty-five years of HRM, HRD and OD leadership, consulting and teaching experience in the public and private sectors:
 Developed a comprehensive human resources strategy linked to the company’s business strategy and goals; developed human resources policies, programs and practices including employee selection processes, HR policy development, employee training and development programs and processes, performance management processes, and benefits programs
ï‚— Consulted with and facilitated senior management teams in the design and implementation of large-scale cultural change projects
ï‚— Developing workshops to teach management teams on how to use the Balanced Scorecard and the Service-Profit Chain as tools for strategic business planning
ï‚— Managed the design, development and delivering supervisory, management, leadership and professional development courses; also designed and developed such courses
ï‚— Developed job competency models and 360ï‚° assessment and feedback process and tools; served as coach to managers and executives in developing personal development plans
ï‚— Facilitated employee design teams and senior management teams in the process of developing and conducting employee opinion or organizational climate surveys, including reporting results and action planning and implementation
ï‚— Developed performance management systems including performance appraisal and feedback, coaching strategies, employee development planning process and protocols, and development of performance improvement plans
ï‚— Developed market-based compensation systems including variable pay or incentive pay programs (e.g., bonus, commission) and pay-for-performance plans for various groups within the organization
ï‚— Developed behavioral-event interviewing process and protocols based on job-specific competency models
ï‚— Developed and facilitated the implementation of process quality and productivity improvement activities, e.g., teaching others how to apply the principles, methods and tools of TQM; developed and conducted workshops on developing organization vision, mission and values; facilitated organizational assessment using the Baldrige Award criteria; developed and delivered courses on team leadership, facilitator skills, and systematic problem-solving by teams; consulted with senior and executive management and employee teams on continuous process improvement and business process reengineering projects
ï‚— Designing, developing and facilitating team building workshops
ï‚— Managing third-party companies in executive search activities as well as conducting executive searches
ï‚— Competency strengths include strategic thinking, planning, problem solving and analytical thinking, written and oral communication, group leadership, attention to detail, influence, customer focus, and developing relationships
Positions Held
• Director, Human Resources & Organizational Development, Lanz Cabinet Shop, Inc., Eugene OR. February 2008-January 2009
• Acting HR Director and Manager, People and Organizational Development. TRG/iSKY, Bend OR. February 2007-October 2007
• Acting General Manager and HR Manager. Golden Crown Corporation. Post Falls, Idaho. November 2000-April 2002
• Group Director, Human Resources and Organizational Development. Anheuser-Busch Companies. St. Louis, MO. April 1995-August 2000
• Senior OD Consultant and HRD Program Manager. Anheuser-Busch Companies. St. Louis, MO. May 1989-March 1995.
• External Consultant, Leadership and Organizational Development. Storage Technology Corporation. Louisville, CO. September 1988-January 1989.
• Branch Manager, Management and Organization Development. Texas Instruments. Dallas, TX. June 1982-August 1988.
• Faculty Research Associate and OD Consultant. Florida State University. Tallahassee, FL. November 1977-May 1982.
• Senior Education Consultant. State of Florida Department of Education. Tallahassee, FL. August 1971-October 1977.
• Adjunct Professor and Consultant. Gonzaga University, Webster University, Whitworth College. and Southern Illinois University. Spokane, WA. January 2001 – July 2004; Central Oregon Community College, Bend OR. 2006
Michael Knight, Ph.D.
20452 Bullblock Road Bend OR 97702 541-306-7700
WHAT I WANT TO DO
To secure a position in which I can apply my expertise in the areas of organization development, management and leadership development, executive coaching, employee training and development, human resources management, and total quality management.
WHAT I CAN DO
I have over 30 years of progressively responsible experience in human resources management and strategy development, organizational development consulting, management and leadership development, and total quality management with proven expertise in the following:
• Design, development and delivery of supervisory, management, leadership and technical training and development courses
• Human Resources strategy development; Human Resources Management; Human Resources Development
• Design, development and management of human resources policies, programs and practices
• Consult with senior and executive level managers on the design, development and implementation of significant organizational change initiatives
• Executive coaching, 360 assessment and feedback, executive development planning
• Develop organizational climate assessment tools and protocols
• Design and develop performance management systems including performance assessment and feedback, coaching strategies, employee development planning process and materials, and development of performance improvement plans
• Develop and train employee and management teams in the philosophy and application of the tools, and methods of Total Quality Management
• Develop job competency models and 360-degree assessment and feedback tools and methods
• Design, develop and deliver courses for improving team performance and team problem-solving efforts
• Competency strengths include conceptual thinking, planning, problem solving and critical thinking, written and oral communication, group leadership, attention to detail, influence, customer focus, and forming interpersonal relationships
WHAT I HAVE DONE
Director, Human Resources & Organizational Development 2008-2009
Lanz Cabinet Shop, Inc., Eugene OR.
Reported directly to President and Owner; directed typical HR functions and 3-person staff; designed, developed and managed the Lanz Cabinets Leadership Academy (first supervisory, management and leadership development curriculum for the company); designed, developed and managed internal job posting process; redesigned new employee orientation program; designed, developed and managed company employee performance management system; designed and developed strategic planning process and tools used to create business plan; consulted with managers and supervisors on a variety of employee-related issues, training and development initiatives, process improvement projects
Manager, People and Organizational Development 2007
TRG/iSKY Bend, OR
Managed HR & OD function; provide organization development support (i.e., consultation, program management, coaching, products and services) to managers to improve individual, group, and organization capability and effectiveness through content areas such as: succession planning, strategic planning, business process design and improvement, team development, employee satisfaction assessment, feedback and action planning to resolve identified issues; manage the implementation and continuous improvement of iSKY’s Quality Management System and ensure compliance with the ISO 9001:2000 Standard; consult with managers in the development of a performance management process including the development and rollout of competency models, rating scales, 360-degree assessment and feedback, and assist managers in the development of individual learning and development plans; provide guidance to managers in the development of employee career paths; identify training and development needs within the organization by analyzing organization results, best practice studies, job requirements, needs assessments, operational issues, business plans and forecasts, and regular consultation with business managers; plan, design, implement and manage a comprehensive employee learning and development curriculum of courses developed and/or selected to achieve iSKY’s business objectives and strategies; collaborate with managers to design, develop, implement and assess individual and organizational learning interventions, including OJT and employee orientation programs/processes;
Manager, Quality Management System and ISO 9001:2000 Standard 2005-2007
iSKY, Inc. Bend, OR
Ensures iSKY is complying with ISO 9001:2000 Standard and company Quality Management System requirements; plans, conducts and reports internal audits; train internal audit team members; monitors and reports on company performance on quality objectives metrics; manages continuous process improvement projects; work with senior leadership team to identify and implement projects to resolve key quality issues; efforts have resulted in iSKY maintaining ISO registration through two external audits
Adjunct Professor 2001-2006
Spokane, WA and Fairchild AFB, WA
Taught courses in Organizational Behavior at Whitworth College (undergraduate); Organizational Leadership at Gonzaga University (undergraduate); Training and Development and Organizational Development at Webster University (graduate); and Human Resources Development, Training Systems Management and Adult Learning and Development at Southern Illinois University (undergraduate); Business Management at Central Oregon Community College in Bend, OR
General Manager and HR Manager 2000–2002
Golden Crown Corporation. Post Falls, ID
Developed HR policies, employee recruiting, selection and hiring process, employee training program, and performance-based compensation program. Owner appointed me General Manager in his absence for health reasons.
Director, Human Resources and Organization Development 1995-2000
Busch Creative Services, St. Louis, Mo
Directed the Human Resources function for a 250-person subsidiary of Anheuser-Busch Companies; reported to and assisted the president and other directors in the development of the company's business strategy and plans; responsible for overall HR strategy planning and development; developed and implemented successful training and development courses for all employees and management; developed employee development planning process and development plan protocols; developed systematic approach to employee recruitment and selection, including behavioral event interviewing techniques; designed and developed market-based compensation system including incentive pay programs (i.e., bonus, commission) and pay-for-performance plans for various groups within the organization; designed and developed cost-effective comprehensive employee benefit plans; designed and implemented company-wide employee satisfaction surveys; served as consultant/facilitator for an employee team tasked with the developing recommendations to re-engineer the structure and processes of the organization.
Program Manager and Senior OD Consultant 1989-1995
Anheuser-Busch Companies, St. Louis, Mo
Training and Development. Developed and delivered performance management system and training program for field sales VPs and division managers; managed the deployment of the company's key leadership development courses for over 2000 managers and executives; conducted 360-degree performance assessment and feedback sessions and assisted managers in developing personal development plans; served as personal coach to vice presidents and plant managers and assisted in creating their development plans; consulted with managers in the development of their organization's training and development plans and programs; developed competency models for key positions and different levels within the organization; team leader for HRD "best practices" study of 21 Fortune 500 companies -- recommendations implemented at A-B; assisted in developing the mission, strategies and operational plans for A-B Corporate training and development organization.
Total Quality Management. Developed and delivered TQM executive overviews for numerous A-B divisions and subsidiaries; developed multi-year TQM training and implementation plan for the theme park subsidiary; conducted workshops on Hoshin Planning and Policy Deployment, organization vision, mission and values development, and organizational assessment using the Baldrige Award Criteria; served as consultant to senior management teams on process improvement, organizational redesign, and business process reengineering projects; developed and conducted numerous workshops on team problem solving and process improvement, team building, and strategy planning; served as consultant on TQM projects for internal company teams.
Organizational Development. Designed and conducted organizational climate assessment studies and employee opinion surveys; served as consultant to executives and senior managers on variety of organizational change projects and strategic planning initiatives; served as business strategy consultant to CEO of Busch Creative Services, introduced conceptual framework for aligning and linking business fundamentals, total quality implementation, and organizational change projects in several A-B subsidiaries; developed tools and methods to assist operational units in improving the performance of cross-functional business processes; introduced and consulted with several subsidiary executive teams on implementing the Balanced Scorecard methodology.
HRD Consultant 1988-1989
Storage Technology Corporation, Louisville, CO
Contracted to lead the Corporate Management and Professional Development Department in the complete redesign of their management and executive development courses; trained team on how to develop managerial job competency model as the basis for developing new courses and new curriculum; served as consultant to senior management team tasked with developing company-wide TQM implementation plan.
Manager, Management and Organization Development 1982 -1988
DSEG, Texas Instruments, Inc., Dallas, TX
Training and Development. Designed and implemented 5-year plan to create a management and organization development function to serve a 28,000-person organization within Texas Instruments; managed staff of 15 senior-level leadership trainers and OD consultants, and budget of $2.5 Million; my department developed over 25 courses and trained over 4,000 supervisors and managers each year; designed and developed a supervisor assessment center for developing first-line production and engineering supervisors; developed training models for all job grades and individualized training plans for all Defense Systems and Electronics Group (DSEG) employees and managers; developed three courses (over 100 hours of instruction) to support TI's implementation of Total Quality Management; provided consultant services and trainer-training for other TI business groups.
Organization Development. Created first internal organizational consulting group to support staff and line managers on a variety of organizational and team development projects; designed and implemented large-scale cultural change project call "The People First Strategy" for the vice president of a 4000-person business unit -- the strategy was ultimately implemented throughout DSEG, TI.
Faculty Research Associate and Consultant 1977-1982
Florida State University, Tallahassee, FL
Co-creator of the Center for Needs Assessment and Planning, one of four centers constituting the Learning Systems Institute; project manager for state-wide, large-scale needs assessment project funded by the State of Florida Division of Vocational Education; managed staff of 12 employees over the 4.5-year project period; designed and conducted an evaluation of Florida's public education management development programs; consulted with senior education managers at the state and local school levels in needs assessment and educational program development and evaluation.
Senior Education Consultant 1971-1977
State of Florida Department of Education, Tallahassee, FL
Developed comprehensive needs assessment methodology for use in planning and developing educational programs in Florida's public schools; designed and delivered training in needs assessment and educational program development and evaluation, project management, and comprehensive educational planning; co-authored and delivered training on the "Standard Educational Program Audit", a problem-detection process designed to identify and resolve implementation and evaluation problems in large-scale instructional development projects; served as the Director of the Florida State-Wide Needs Assessment Project; consultant for state-level educational program offices on the development of performance standards used in Florida's student performance testing program.
ACADEMIC CREDENTIALS
Ph.D., Instructional Systems Development 1981
Florida State University, Tallahassee, FL
REFERENCES
Ms. Karen Branding
CEO, President, and Chairman
Busch Creative Services
1881 Pine Street
St. Louis, MO 63103
314-206-4545
Mr. Bill Hickman
CIO and Vice President
Anheuser-Busch Companies
One Busch Place
St. Louis, MO 63118
314-577-2000
Ms. Terri Haack
Executive Vice President
and Managing Director
Kingsmill Resort – Busch Properties, Inc.
1010 Kingsmill Road
Williamsburg, VA 23185
757-253-8231
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