Looking for a new home in the construction field, as the company i last worked for went bankrupt.
Virginia C. Kelly
9361 S.W. 54 Place
Cooper City, Florida 33328
Home – 954.434.6121
Cell – 954.444.6658
vckelly[at]bellsouth.net
SUMMARY OF QUALIFICATIONS
Offering 18 years of progressively responsible and managerial experience at Engle Homes/ TOUSA Incorporated, reinforced by excellent organizational, administrative, decision-making and planning skills in Customer Service and Home Warranty Administration.
EXPERIENCE:
1992-October 2009 Engle Homes /TOUSA Cooper City, Florida
Warranty Service Manager
Responsible for Customer Service and Warranty on all Engle Home communities in Indian River, Saint Lucie, Martin, Palm Beach and Broward Counties, Florida, throughout the Homeowners Warranty and beyond. This has encompassed as many as 25 communities with 160 to 2000 homes in each.
Initially, was Customer Service Manager for Engle Homes Broward, I developed a set of Customer Service Procedures that were in line with Engle Homes Warranties and Policies. In addition, I developed a set of Standard Walk-thru forms and incorporated them into a Package to be used in Community Home Closings. The Procedures and Package were approved by the C.E.O. and implemented at all Engle Communities, nation-wide. I am responsible for the continuous review and updating of the Procedures and Walk-thru Packages system wide.
As head of the Warranty Department, I am a Board member of all Home Owner Associations until the development is turned over to the community. Responsible for working closely with company attorney’s, officers, and other managers in the development and operation of communities, as well as County and City officials. Assist in the development and monitoring of the Warranty Department Budget.
Responsible for the supervision of clerical and construction staff assigned to the various communities. Home inspections by myself or staff, determine the need for Work Orders and assign to contractors or staff to rectify homeowner concerns. Look to identify any flaws and/or omissions that may have occurred during construction of a home, as well as keep contractors and builders aware of any design or material problems that we should uncover.
Solicit Bids and Proposals for warranty work, review, approve and sign off on all warranty bills from contractors prior to Accounts Payable processing them for payment to insure accuracy.
1982-1992 Virginia’s House of Flowers Davie, Florida
Owner
My love of flowers and an opportunity to open my own business led to the creation of Virginia’s House of Flowers. As owner and operator, I managed the store into a successful business.
1973-1981 Broward County Fire Central Ft. Lauderdale, Florida
Shift Supervisor
As Supervisor of the 3-11 shift, I was responsible for dispatchers assigned to my shift, receiving and dispatching all fire and rescue calls throughout Broward County, Florida. During County Emergencies (Hurricanes, floods, etc.), I worked 24 hours a day, 7 days a week, until the emergency was declared over by the County Administrator. My duties included training of staff, collation of data to produce various reports, and other administrative tasks.
1972-1973 Insurance Recovery Inc. Hollywood, Florida
Claims Processor
Processed insurance claims for various hospitals throughout the state of Florida.
EDUCATION/TRAINING:
• Walpole High School, Walpole Massachusetts
• Miami/Dade School of Floral Design
• Mold Assessment and Remediation Course
• Understanding the Quality Assurance Process Workshop
• The Toolbox & Data Analysis Workshop
• The Voice of our Customer Workshop
• Understanding the Customer Orientation Process Workshop
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