To expand skillset and provide valuable asset to company's forward progression
CATHERINE E. MITBY
11721 S. Roundtree Street
Olathe, KS 66061
Home: 913-780-5891
Cell: 913-952-6425
Cnelsen68[at]hotmail.com
OBJECTIVE: To provide exceptionally above standard skillset and prove essential to company’s forward progression and success
SKILLS
 Require little or no supervision
 Excellent leadership/customer service skills
 Detail/Timely Production oriented
 Efficient in all Windows applications, Xactimate and MSB estimating systems
EXPERIENCE
4/2008- 3/2009, Team One Adjusting Services, Dallas, TX
File Examiner/Field Property Adjuster
• Review, evaluate and process claims and makes recommendations for resolution.
• Had contact with agents, claimants, and policy holders daily.
• Examined claim files received from field adjusters prior to forwarding to carrier.
• Addressed errors and omissions with adjusters and request corrections within 24 hours.
• Worked independently and with minimal or no supervision.
• Backup for Catastrophe Director on files, handling carrier questions, addressing adjuster issues and compliance.
• Lead training classes for new adjusters mentoring for the first 60-90 days to maintain continuity within the company.
• Handle field inspections from wind and hail to fire and water, writing estimates in the field and preparing file for examiner review
.
4/2007- 4/2008, Hawkeye Security Insurance, St. Louis MO
Field Claims Specialist III
• Handle fire, water, hail claims for personal and commercial lines.
• Daily engagement with agents and insureds in claim negotiation and settlement of claims.
• Daily managed pending claim load with minimal supervision.
• Provide service to customers within 150 mile radius including Sedalia, Missouri, Topeka, Kansas and St. Joseph, Missouri.
9/2005 – 4/2007, Flatirons Financial, Olathe, KS
Senior Construction Consultant
• Responsible for handling construction rehab loan approvals based on scope of work, market pricing and appraised value.
• Daily interaction with appraisers.
• Extensive work with borrowers to establish value for rehab projects within scope parameters and market bearing factors.
• Perform weekly quality control inspections of properties in queue.
• Handled marketing to potential new borrowers in Wichita, Topeka, Tulsa and Oklahoma City markets.
4/2001- 7/2005, Allstate Insurance Company, Overland Park, KS
Field Claim Adjuster
• Charged with handling of property field claims involving wind, hail, fire and water losses.
• Duties include daily contact with Agents, Insureds and Claimants, assessing losses and negotiating settlement. Effective case load management and reporting. Provide service to customers within 150 mile radius including, St. Joseph and Sedalia Missouri and Topeka, Kansas.
• Handled additional responsibilities to assist on storm spikes in Aurora, Missouri and Omaha, Nebraska.
• Manage large volume case load in response to catastrophe storm losses in St. Louis, Missouri handling over 300 claims.
10/2000- 4/2001, Farmers Insurance, Overland Park, KS
Field Claim Adjuster
• Handling of property field claims involving wind, fire, water and hail.
• Duties include daily contact with agents/insureds, negotiating settlement and discussing coverage.
• Received training and certification as Mold Specialist and in turn, trained other adjusters in this specialty through presentations and on-site training.
7/1992- 10/2000, Fire Works of Kansas City, Kansas City, MO
Field Estimator
• Managed crews on fire and water losses.
• Liaison for insurance companies with insureds and agents.
• Custom tailored Xactimate estimating program by organizing a specialized database and was solely responsible for training other estimators and management.
EDUCATION
Wichita State University, Wichita, KS
Bachelors Degree in English, 1992
Minor in Public Relations
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