BOYD E. RIDING
6189 Thornton Circle Highland, Utah, 84003
Dynamic, results-driven manager with 15+ year record of achievement and demonstrated success in relationship management driving revenue growth while providing sales and customer service leadership in high stress environments. Solid track record in working with key clients and incoming product demonstration. Tenacious in securing customer loyalty, and forging strong relationships with internal and external customers. Exceptional mentor and coach; combined business acumen with innate leadership abilities to recruit, build and retain top-performing customer care teams.
Key Strengths and Competencies
• High-Impact Sales
• Customer Facing Sales and Service
• Inbound Call Management
• Customer Service and Product Support
• Strategic Product Positioning
• Team Leadership, Coaching Mentoring
Diversified Construction 2008-2009
Owner / Operator, Lehi, UT
• Construction Management overseeing job from initiation to completion.
• Responsible for all company sales, bidding and acquisition of projects.
• Management of materials and proper accounting of inventory.
• Provided accurate accounting and reporting of business expenses and profitability.
Sales/Customer Service
Roofers Supply, Lindon, UT
• Sales professional responsible for assisting customers/contractor in placing orders for delivery and or pickup of materials.
• Accountable for the accuracy and completion of orders taken and customer satisfaction.
• Completion of inbound phone calls and resolving customer issues in a timely and effective manner.
• Inventory management monitoring and verification to support customer orders.
• Product expert providing customers with proper product selection and application.
• Responsible for continuing product knowledge in an ever changing industry.
• Office management including filing, billing, receiving, product transfers, management of on-hand, sales counter, and showroom products.
• Quick assistance to customers and fellow employees in any aspect required.
Department Manager 2005-2008
Cabelas, Lehi, UT
• Responsible for the Customer Service Department management staff, and in ensuring the proper execution of each associates’ duties.
• Execution of personnel scheduling, coaching/mentoring, performance appraisal process and other team leadership duties.
• Handling of inbound customer requests and assuring proper resolution of customer questions and problems in accordance with company guidelines.
• Proper handling customer concerns effectively and professionally.
Owner/Operator 2000-2005
Decks Plus, Pleasant Grove, UT
• Responsible for the smooth, efficient, and profitable operation of business operations.
• Supervision of company daily activities, delegation of work and verifying the accuracy of work completed.
• Identifying and resolving issues on a daily basis.
• Completion of performance appraisals, interviewing, selection, training, and staffing.
• Responsible for all development of sales, advertising, and product marketing.
• Production and analysis of company financial and operational reports to ensure company objectives are met.
• Responsible for sales levels, special events, inventory levels, merchandising, operations, payroll, budgets, sales forecasting, maintenance, security and capital.
Crew lead/Foreman 1996-2000
Top Line Builders, Mapleton, UT
• Effectively directed and motivate crews of varying sizes and experience levels.
• Managed all aspects of site development including pipe laying, grading, foundation/footings, general concrete work, framing and finish work.
• Mentoring of less experienced co-workers to enhance the performance of the team.
• Upheld quality of workmanship and consistently surpassed industry standards.
• Effectively upheld company policies and maintained employee morale.
EDUCATION
Bachelors Degree in Business Management 2009-2011
University of Phoenix
Studies in Construction Management 1992-1993
Utah Valley State College
REFERENCES
Scott Hatch
Mapleton, UT
801-830-5463
Owner –Topline Builders
Ron Davies
Spanish Fork, UT
801-368-0984
Gun Library Manager - Cabelas
Zack Elmer
South Jordan, UT
801-573-7657
Business Sales - Comcast
Justin Losee
Draper, UT
801-687-3626
Territory Rep – PSE Archery
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.