A visionary, motivational leader who is a persuasive communicator that demonstrates exemplary performance in building client relations and high performance teams. A resourceful energetic professional offering high levels of commitment, integrity, and effective decision making
David P. Staffa
1191 Legendary Boulevard
Clermont, Florida 34711
(321) 299-5176
SENIOR OPERATIONS DIRECTOR
♦Organizational Leadership ♦ Special Projects ♦ Strategic Planning / Visionary
A visionary, motivational leader who is a persuasive communicator that demonstrates exemplary performance in building client relations and high performance teams. A resourceful energetic professional offering high levels of commitment, integrity, and effective decision making. Outstanding competencies include:
• Best Practices • Human Resources • Training / Coaching
• Facilities Management • Change Agent • Client Partnering
• Process Improvement • Cross Cultural Teaming • Business Growth
ACHIEVEMENTS
Cross-Cultural Team Building - Served on National Advisory Board to communicate and exchange best practices and procedures. Results: Established National Standards for quality and service throughout entire country.
Strategic Planning - Chaired regional team on standardization. Results: Standardized service procedures which, in turn, reduced average service turnaround time from 15.00 to 4.99 days.
Project Management - Managed numerous departmental teams through facilitating daily and weekly communication meetings. Results: Completed $23M project on schedule and within budget.
Organizational Leadership - Led cross-functional teams through daily and weekly communication meetings. Results: Successful relocation of 1,250 employees within a 12 month period without loss of production.
Training - Improved customer satisfaction index by instituting and conducting weekly control meeting for staff of 30.
Results: Customer satisfaction increased 20% from average of 7.5 to 9.0 (1-10 scale).
Change Management - Successfully improved performance of 42 member administrative and technical field teams by aggressively training/motivating and providing on the spot evaluations within 6 months. Results: Morale improved 100% in both field and administrative staff along with all time record of the sale of 60 inventory homes in a 30 day timeframe.
Cost Reduction - Reduced SG&A costs by identification and elimination of low-performing staff members. Results: Met and exceeded corporate financial projections for 2007 and increased revenue by 10% and cut costs by 25%.
Logistics - Sought out excess capital and expense equipment throughout leased and owned buildings. Results: Saved $676K in capital equipment and $282K in expense costs.
Training - Developed regional customer satisfaction training course. Results: Regional Customer Satisfaction index rose 20% from 7.0 to 9.0 on a 10 point scale.
Customer/Client Partnering - Designed and executed a “Homeowner for Life†teaching program for 1800 customers. Results: Reduced service calls by 25% and empowered customers with knowledge about their home and home maintenance.
Process Improvement - Conducted and facilitated division by coaching, cultural and communication meetings. Results: Lowest employee attrition rate throughout State of Florida in direct competition with 7 other divisions
David P. Staffa Page 2
PROFESSIONAL EXPERIENCE
DIRECTOR – NEW BUSINESS DEVELOPMENT 2008-2009
FARO Technologies, Inc. Lake Mary, Florida
Served as Global New Business Development Director for Construction Technology. Primary resource to open communication with Fortune 500 companies as well as development of customer relationships in pursuit of company goals. Developed system and product requirements to engineering for development. Results: Provided primary market research & development for two (2) new products for the construction industry that will result in a minimum of $10 million in sales annually.
DIRECTOR – OPERATIONS 2003 - 2008
Lennar Homes, Orlando, Florida
Served as HOA liaison and board member for 15 communities and legal liaison to the division and corporate offices. Served as key advisor to Division President; and subject matter expert in all operational efficiencies. Served as National Advisory Board Member for Customer Satisfaction. Coordinated and implemented strategic initiatives to ensure success in aggressive market. In charge for addressing high level issues and concerns for Division President for all; responsible for day-to-day operations of company division field and administrative office functions. Developed and executed “Building Quality Relationships†teaching program for 900 business trade partners. Results: Reduced communication problems by 33%, reduced service costs by 25%, reduced service tickets by 10%, and increased customer satisfaction by 20%. Managed and led division quality, service and production teams through mentoring and coaching. Results: Production increased from 80% to 100%.
DIRECTOR – CUSTOMER CARE 1999 - 2003
DEL WEBB, OCALA, FLORIDA
Oversaw Eastern Region for customer satisfaction. Contributed to increased revenues by focusing heavily on P&L to ensure sound fiscal decisions. Coordinated and implemented strategic initiatives to ensure success in aggressive market. Sustained positive rapport on a continuous basis with highly transient vendor base. Result: Quick resolution of all complaints in a $2M operating serving 100 customers daily.
MANAGER – CUSTOMER SERVICE 1993 – 1999
Centex Homes – New Jersey and Florida
Effectively increased satisfaction from 30% to 82% primarily through building customer relationships and assertively managing 300 trade contractors to ensure customer satisfaction improvement. Successfully reduced budget by 41% by streamlining efficiencies and reducing headcount. Introduced operational efficiencies to reduce communication silos
PROJECT MANAGER 1979 - 1992
AT&T – New Jersey
Successfully reduced expense budget by $285K by targeting spare inventory. Diminished capital budget by $676K through exploiting capital equipment availability. Supervised 75 people to insure projects were completed on time and on budget. Managed 21 leased and owned facilities comprising over 1 million square. Served as management liaison between company and union leaders. Completed projects such as HVAC chiller replacements, raised floor installations, electrical renovations as well as security and specialized projects.
UNITED STATES ARMY 1973 – 2002
• Army Instructor • Special Forces Qualified • Infantry
• Combat Engineer • NBC School Graduate • Parachute Qualified
• Special Forces Demolition • Instructor Certified • Secret Clearance
EDUCATION
• Bachelor of Science, Business, Palm Beach Atlantic University, West Palm Beach, Florida
PROFESSIONAL DEVELOPMENT
• GRADUATE OF PULTE HOMES TOP GUN LEADERSHIP COURSE
• GOLD TRI-STAR PULTE HOMES NATIONAL EXCELLENCE AWARD
• DISNEY QUALITY SERVICE TRAINING COURSE
• HONOR GRADUATE – UNITED STATES ARMY INSTRUCTOR TRAINING COURSE
• AT&T LABOR RELATIONS
NukeJobs is a nuclear jobs board that provides nuclear job seekers access to international directories of Nuclear Employers, Nuclear Resumes and Nuclear Jobs such as Nuclear Engineer Jobs, Nuclear Construction Jobs, Nuclear Power Plant Jobs, Nuclear Medicine Jobs, Nuclear Pharmacy Jobs, Nuclear Security Jobs, Nuclear Physics Jobs, Nuclear Reactor Jobs, Nuclear Material Jobs, Nuclear Safety Jobs, and Nuclear Waste Jobs.