Seeking employment in the manufacturing sector in the area of project estimating or CAD support to an engineering department.
QUALIFICATIONS
* As Project Analyst researched, estimated, and delivered quotes to Manufacturer clients consisting of dollar values from $1,000 to $250,000.
* Extensive experience in the manufacturing sector including promotions from Production Worker to Product Engineering Draftsperson to Electronic Catalogs Manager.
* Advanced level Excel skills.
* Skilled and comfortable interacting with internal and external customers at all organizational levels.
EXPERIENCE
02/2004 – 03/2009 | 20-20 Technologies | Grand Rapids, MI
Project Analyst / Data Analyst / Software Trainer
As Project Analyst served as analyst, quote developer, and project manager responsible for delivery of accurate and prompt data development project quotes, as well as communication with client regarding projects.
* Managed a quote volume that averaged 10 project quotes per week.
* Average dollar value of individual quotes was $5,000 with a range from $1,000 to $250,000.
* Served as liaison between internal Manufacturer Sales and Information Development teams to facilitate timely and accurate communication of project requirements.
* Acted as liaison between external Manufacturer clients and 20-20 Technologies, creating documentation to assist clients in producing optimal data for incorporation into their projects.
* Performed process analysis and improvement, and job costing analyses, in the area of project quoting.
As Data Analyst provided testing/verification for client provided data prior to distribution, and researched and facilitated resolution of issues found in post-release data.
* Developed and documented new/improved quality test plans as part of a continuous improvement process.
* Partnered with Manufacturer clients to develop and document data test plans specific to the client’s data/requirements.
* Performed and documented scheduled monthly pre- and post-release data QA tasks.
As Software Trainer trained end users on company’s software space planning tool. Also provided internal training on process improvements.
* Served as primary instructor conducting in-house, onsite, and online(via Webex) software instruction.
* Developed and delivered curricula for all class types.
* Researched, developed and demonstrated processes for new and improved data import and manipulation techniques in support of internal departments.
04/2002 - 02/2004 | Intellicon Solutions | Jacksonville, FL
Training and Support Engineer
Provided end user installation, support, and training on CAD workstations, CAD software applications, and large format printers/plotters.
* Managed the company’s Manufacturing vertical market segment.
* Managed software installation projects involving anywhere from 1 to 100 end users.
* Managed training curriculum and schedule.
02/2001 - 04/2002 | 2020-Intellicon, Inc. | Jacksonville, FL
Software Applications Specialist / Independent contractor(working for 2020-Intellicon)
As Software Applications Specialist provided end user technical support and training on company's software applications, as well as participated in QA testing and documentation creation for those same applications.
* Conducted end user training as well as "train the trainer" software instruction.
* Performed final pre-release QA testing on software.
* Created software documentation and training marketing materials.
* Assisted in development of PowerPoint presentations for industry trade shows.
As Independent Contractor provided technical writing services including: online help development, software release documentation, software user manuals.
* Created HTML Online Help for proprietary software package.
* Revised software specification document for proprietary software package.
10/1986 - 01/2001 | Trendway Corporation | Holland, MI
Engineering Draftsperson & Team Leader / Electronic Catalogs Manager
As Engineering Drafting Team Leader was responsible for assigning CAD work to a team of 5 Drafters, coordinating Engineering Change Notice revisions so they would be completed for the weekly ECN meeting, and managing daily Drafting Team duties.
* Participated in a corporate culture re-engineering initiative involving a complete review and rewrite of the Engineering Dept. Performance Review program.
As Engineering Draftsperson was responsible for creation and revision of CAD files as directed by Product Engineers.
* Participated as one of two primary resources in the implementation of the company’s CAD-based engineering initiative (using Bentley MicroStation).
As Electronic Catalogs Manager possessed full responsibility for Electronic Catalogs Program, including: Budget development; Strategic planning; Vendor contracts; Training programs.
* Coordinated data development and maintenance among vendors.
* Created, planned and implemented all aspects of a hands-on end user training program delivered monthly over a period of one and one-half years.
SKILLS
Microsoft Office (Advanced with emphasis on Excel, Word, and Powerpoint)
MS Sharepoint
Communication (Written and verbal)
Interpersonal (Relationship building; Consultative approach)
CAD
EDUCATION
Hope College | Holland, MI
Bachelor's Degree
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