Enhance revenue and profitability by creating and developing an atmosphere of
optimum customer service and business operations, skillfully manage daily
operations and lead staff in superior performance and personal growth.
Qualifications
Skilled at Hotel/Resort operations with full P&L responsibilities including Budgeting, Forecasting, and Expense control to match revenues with cost analysis to drive margins.
Accomplished at new facility & renovation project execution, operations management, on-site guestroom punching, site opening preparation, and new guestroom pre-opening set-up.
Expert at execution of operating plans with strategic and practical management.
Proficient at training, coaching, quality improvement implementation and problem resolution.
Effective at articulating decisions through verbal and written communication to achieve desired results.
Achievements
Awarded Ambassador of Courtesy for City of Las Vegas 1995 while employed at
Boomtown Resort & Gambling Hall.
Increased bottom line net income 116% ($1.9M) as District Manager for Extended StayAmerica 1998 vs. 1997.
Awarded Area Manager of the year 1999 for Accor Lodging – Motel 6 by successfully achieving highest guest satisfaction scores, highest profit margins, lowest Management turnover, and administrative compliance to company policies and standards.
Experience
Hilton Hotels Corporation, World Headquarters – Sr. Project Supply Manager. Responsible for a team of Project Managers and Project Coordinators for Hilton Supply Management Projects Department. Daily duties include project scope review & pre-proposal process, loading of specifications, execution of purchase orders for up to (10) F.F.&E and OS&E projects in excess of $5M-$10M per manager, expediting of deliveries, project communication, and reconciliation process. Training, coaching and development of all team members to meet or exceed departmental benchmarks and contribution to global company goals & objectives. Salary: $76,300/yr. 07/07 to Present.
OTO Development, LLC – General Manager, Hampton Inn – Cypress, CA.
Responsible for all pre-opening operations and new property set up for 110
room, 3 Diamond Hampton Inn. Managed pre-opening expenses for labor &
supplies within budget and successfully achieved opening timeline objectives for
staff recruiting, training and Hilton Corp./Hampton Brand Quality Assurance
Standards. Consistently maintain SALT scores +10 – 15% above brand average
and achieved post opening Quality Measurement of 98.3% overall. 11/05 to
07/07. Salary: $69,888/yr.
Bell Transportation – Limousine Driver. Drive Limousines and provide 5 Star,
VIP Guest Service to exclusive Rio Resort and Harrah’s Hotel guests. 12/04 to
11/05. Salary: Commissioned pay plus gratuities.
Accor Lodging North America, Motel 6 – Area Manager. Responsible for all
daily operations of up to twenty two Motel 6 lodging facilities totaling 2130
guest rooms. Maintained average quality scores above +92%, and lowest GM
turnover in company at 6%. Elevated REVPAR to 4th highest in Motel 6 chain out
of 47 Areas nationwide. Reduced Guest Complaints by +54%, improved
administrative audit scores by +3.0%, and increased gross profit by +6%. 6/99
to1/04. Salary: $73,154.00/yr.
Extended Stay America, Inc. - District Manager. Stabilized and improved property operations for seven Extended Stay America Hotel facilities totaling 1012 rooms. Increased bottom line net cash flow 116% ($1.9M) 1998 vs. 1997, and 73.2% ($254K) 1st quarter 1999 vs. 1998 by increasing top line revenue, and tight fiscal control of operating expenses. Facilitated aggressive property opening team including construction acceptance, staff recruitment, training and development for more than 12 new ESA lodging facilities. Developed and promoted (2) General Managers to District Manager, and (4) Assistant GM’s to General Manager. Participated in District Manager promotion evaluation committee. 3/97 to 6/99. Salary: $50,000.00/yr.
Extended Stay America, Inc. – General Manager, Boulder Manor Efficiency
Studios. Responsible for complete operations of 211room lodging facility
including Front Office, Maintenance, Housekeeping, Laundry, and Security
departments. Increased occupancy from 36% to 96% within 3 months through
aggressive room and property renovations and local marketing. 10/96 – 3/97,
promoted to District Manager. Salary: $35,000.00/yr.
Farrington Productions - Roman Festival Company Manager, Caesars
Palace. Responsible for all aspects of the Roman Festival operations, including
but not limited to; recruiting, training, administration, new program creation and
implementation, and wardrobe inventory and maintenance. 12/95 to 10/96.
Salary: $33,000.00/yr.
Farrington Productions - Roman Festival Character, Julius Caesar.
Performed as Emperor of Rome at Caesars Palace Hotel & Casino, Las Vegas.
7/95 to 12/95, promoted to Company Manager of Roman Festival. Salary:
$25.00/hr.
Boomtown Resort & Gambling Hall – Night Auditor/Guest Service
Representative. Performed night audit function for 300 room, 460 space
Hotel/R.V. Resort. Supervise PBX operators, bell desk, and front desk graveyard
shift. 4/94 to 7/95. Salary: $9.36/hr.
Boyd Gaming Corporation – Slot Host/Customer Service Representative for
Sam’s Town and Stardust Hotel & Casino. Provided all aspects of Slot customer
service for Slot Marketing Department including; player tracking, trip set-up, room
reservations, tournament M.C., and special event coordination. 2/89 to 4/92.
Salary: $24,000.00/yr.
Education
Associate of Applied Science Degree, Accounting /Business – Waukesha County
Technical Institute - Pewaukee, Wisconsin. May 1993, GPA – 3.19.
University of Nevada Las Vegas; Hotel Administration. June 1992 - May 1995
GPA – 3.2.
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