Human Resources professional with twenty years of proven experience in a variety of business environments. Demonstrated strengths in building client group partnerships, organizational effectiveness, communicating and interfacing effectively with colleagues at all levels of an organization.
SUSAN J. HEBERT
SUMMARY
Human Resources professional with twenty years of proven experience in a variety of business environments. Demonstrated strengths in building client group partnerships, organizational effectiveness, communicating and interfacing effectively with colleagues at all levels of an organization.
KEY COMPETENCIES
Employee Relations
Benefits
HR Policies/Procedures
HRIS
Contract Review and Administration
Broker and Client Relations
Relationship Building
Recruiting
Coaching
PROFESSIONAL EXPERIENCE
WEBSTER FINANCIAL CORPORATION New Britain, CT 2005-2009
A diversified financial services company with over $17 billion in assets
Senior Recruiter (contracted 1/05-4/05; attained full-time employment at a Hartford law firm 4/05-9/05 when recruited back by Webster as a regular employee)
Partnered with client lines of business to source and recruit top talent in the financial services industry.
• Provided responsive and professional service to hiring managers resulting in reduced time to fill
• Partnered with Human Resource Representatives to ensure hiring consistency across business lines
• Initiated numerous process improvements that resulted in consistency with respect to recruiting procedures and practices while maintaining compliance with various corporate, state and federal compliance requirements
• Conducted background screening process on potential new hires; worked with vendor and Webster’s Human Resources Compliance and Diversity Officer to resolve negative reports
DAY, BERRY AND HOWARD LLP (now known as Day Pitney LLP) Hartford, CT 2005
A full-service law firm with approximately 400 attorneys operating in offices in New York, New Jersey, Connecticut, Boston, and Washington, D.C.
Human Resource Manager
• Responsible for employee relations for this multi-office law firm
• Recruited legal professionals and attorneys
PFIZER GLOBAL RESEARCH AND DEVELOPMENT Groton, CT 2001-2004
(contracted through Flexible Resources)
A multi-billion dollar global pharmaceutical company and industry leader. Fortune Magazine’s top 100 best companies.
Employment and Recruiting Consultant
Developed strategies and led initiatives in various facets of the employment function, including candidate sourcing, Pfizer Job Posting, and diversity recruitment.
• Collaborated and built relationships with hiring managers to determine strategic sourcing strategy, timelines and expectations
• Partnered with Human Resource Generalists to provide high levels of service for individual client groups
• Reduced time from hiring manager recommendation to offer by 25%
• Coached hiring managers on recruiting process, sourcing, immigration issues, and interviewing techniques
• Performed salary analyses and made recommendations to hiring manager
• Interviewed, evaluated, and made recommendations for employee selection
Susan Hebert, Page 2
Pfizer (continued)
Client Consultant
Human Resource Generalist activities supporting clients in a variety of business lines. Partnered with senior line management to achieve strategic business imperatives. Drove creation of performance culture through collaboration on organizational strategy. Influenced and provided guidance on strategy, employee relations, compensation and benefits.
• Implemented talent management process utilizing Leader Behavior model to begin succession planning process
• Brought several employee relations matters to successful completion leading to greater HR-Line partnership and increased employee performance
• Facilitated team launch process with recently reorganized group
• Partnered with OD/OE and participated in new leader assimilation process to facilitate communication and cultural acclimation of new managers and their reports resulting in increased awareness of each other’s expectations
TOWN OF GLASTONBURY Glastonbury, CT 1994-2001
Municipality of 32,000 with 259 full-time employees. Reported directly to the Town Manager. Supervised four employees.
Director of Human Resources
Directed all Human Resource initiatives including recruitment/selection, compliance, affirmative action, compensation, benefits, organizational effectiveness/design and proactive employee relations programs.
• Solicited feedback from employees and managers in an effort to update and rewrite employee handbook which resulted in a reduced number of policy related questions, consistency in administration of policies, as well as an increase in employee satisfaction
• Implemented training on workplace harassment, workplace violence, diversity, financial/ retirement planning, and health related issues resulting in fewer employee complaints and increased knowledge and morale
• Conducted employee focus group sessions on benefits matters to achieve strategic balance between cost management and employee satisfaction thereby reducing the Town’s benefits costs, yet still providing employees with a variety of benefit options
• Developed drug and alcohol testing program resulting in reduced liability to the Town for drug and alcohol related injuries
• Developed comprehensive Workers’ Compensation Return To Work Program resulting in 10% reduction in Workers’ Compensation premiums
• Reviewed organizational design and recommended strategy to leadership team
• Successfully negotiated collective bargaining agreements resulting in the preservation of management rights and benefits cost savings to the Town
FOTOMAT CORPORATION East Hartford, CT 1992-1993
Retail photofinisher with 100+ locations and 450 employees. Reported directly to the President.
Human Resources Manager
Consulted with field supervisors on personnel policies and employee relations; managed Workers’ Compensation, employee benefits, and wage and salary programs; ensured compliance with all related labor laws.
• Updated Human Resources policy manual
• Designed and implemented outplacement program during downsizing
EDUCATION
Rensselaer Polytechnic Institute Hartford, CT
MBA with a concentration in Human Resources
Bentley College Waltham, MA
BS Marketing/Management
PROFESSIONAL ASSOCIATIONS - The Human Resource Association of Central Connecticut
VOLUNTEER - Glastonbury Family YMCA Board Member
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