To begin a career with an established company which promotes professional and personal growht.
Ernesto G. Flores
1423 Laura Drive ▪ Wylie, Texas 75098 ▪ eflo75[at]verizon.net ▪ (214) 406-6642
To begin a career within a stable work environment, which cultivates the growth and advancement of a highly motivated bilingual insurance professional who is analytical in approach and in consultative solutions selling.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science degree; Business Administration
Le Tourneau University, Dallas, Texas
Graduated Cum Laude, 3.52 GPA
Currently Enrolled in MBA Program at LeTourneau University
Licenses
Licensed Insurance Agent and Financial Services Provider, The State of Texas, Financial Industry Regulatory Authority (FINRA) – Group 1 Life and Health, Property and Casualty, Adjuster All Lines
CAREER PATH
GAINSCO Auto Insurance, Dallas, TX 2009 – Present
Bilingual Claims Adjuster Level II
Promoted twice within the first year
Assess policy coverage, contact insured, and all parties involved in a complex claims handling environment
Plan and conduct investigations by interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody to analyze coverage, determine liability , compensability and damages of claims
Determine need for independent adjusters
Evaluate claim for potential fraud
Assess actual damages associated with claims and conduct negotiations to settle claims
Resolve all bodily injury claims through investigation, review of medical documents, and negotiation
Thorough knowledge of insurance coverages, contracts & claims handling guideline
Ability to communicate effectively with people from all backgrounds and uphold a high standard of customer service
Hard work, honesty, integrity and unwavering business ethics
Detail-oriented organizational skills in a multi-tasking environment
Farmers Insurance Group, McKinney, Texas 2007 – 2009
Insurance Agent and Financial Services Advisor
Unicare Health Insurance Professional
Established a profitable start-up bilingual agency
Analyzed, evaluated, consulted, and negotiated optimal strategic personal and business insurance coverage with clients to determine if the business relationship would be profitable for all parties involved in terms of value and price for the client, and profitability for the agency
Provided semi-annual reports for employees to contact clients for a review of the clients insurance needs to determine if those needs are still being met while maintaining customer contact to build rapport and a strong relationship
State Farm Mutual Insurance Company, Dallas, Texas 2006 – 2007
Claims Processor – Auto Claims Central
Coordinated and implemented company process to assist primarily Spanish-speaking policyholders with their auto claims from beginning to end
Provided strong written and oral communication skills as all phone conversations were documented and the review and explanation of applicable insurance coverage was necessary for customer comprehension and understanding
Worked efficiently independently and in a team environment to ensure zone wide goals were attainted by overseeing the development and maintenance of Spanish Customer Service programs
Proven negotiator in settling damages of claims regarding medical, auto property, and/or material damage claims
City of Irving, Irving, Texas 1999 – 2006
Senior Office Assistant
Public Works and Transportation Department/Engineer Division
Provided bilingual services to all customers internal and external
Prepared and maintained project plans and budgets
Consistently completed projects within time and budget constraints, both independently and on a team basis
Specialized in planning and coordinating of all capital improvement projects in preparation for bidding process
Proficient in reading, interpreting, and applying data to include schematics, engineering drawings, product specifications and technical manuals
Created and modified all databases for public notification purpose
Implemented and maintained an electronic detailed record for archived documentation which reduced search time for records by 99%
Established exceptional rapport with customers to build strong business relations
City of Irving, Irving, Texas 1998 – 1999
Administrative Assistant – General Services Department
Provide bilingual services to all customers internal and external
Team Leader supervising team members while monitoring the overall quality and functioning of the workplace
Created and maintained business vendor contact log
Responsible for accounts payable/receivable, payroll, financial statements, petty cash and sales tax
Provide training opportunities for students in areas of enhanced educational skills as identified by teachers.
Provide students the opportunity for program improvement and advancement.
Perform a variety of business, educational, and community service duties.
Effectively communicated orally and in writing, necessary information and ideas to staff, students and parents.
Implemented all strategies associated with internal operations.
Acted as liaison between staff, students, parents and managers of student services.
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