Dynamic, insightful and versatile global business education leader with 15 years of experience improving employee proficiency and productivity for industry and government agencies. Astute analyst, strategic thinker and creative problem-solver. Engaging presenter and trusted coach; inspired respect of executives, managers and line employees. Proven success in managing budgets of up to $2,000,000 and creating training programs for up to 3,000 personnel.
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CAREER TRACK
MANAGER OF LEARNING AND DEVELOPMENT 2006-2008
EMAAR PROPERTIES Dubai, United Arab Emirates (UAE)
Delivered vision, expertise and leadership essential to define staffing, skill and succession requirements for one of the Middle East’s largest real estate development companies employing 3,000+ employees representing 149 cultures. Collaborated closely with executives and managers. Formulated strategies; instituted policies, processes, metrics and programs that supported key goals and promoted excellence. Controlled capital and operating budgets; managed training center resources, staff and contractors. Facilitated training for supervisors and managers; conducted evaluations to identify skill gaps and individual potential; worked with Call Centers and Hospitality.
ï‚„ Developed a pool of qualified candidates that enabled the firm to meet short and long-term goals at maximum efficiency with minimal cost; earned professional respect in an Arab culture.
ï‚„ Designed all business training programs; defined career paths for UAE nationals and ex-patriots; directly supervised trainers and administrative staff.
ï‚„ Developed a mentoring program and enacted policies and processes that earned Emaar Properties certification by the Institute of Leadership & Management.
ï‚„ Assisted Hospitality Department with all relevant training
ï‚„ Ensured Key Performance Indicators (KPI's) are achieved.
COUNSEL – CORPORATE EXPANSION 2005-2006
3H SOLUTIONS Dubai, United Arab Emirates (UAE)
Appointed to lead strategic planning for a regional expansion of 3h Solutions Group global trading and training services; built a team of contract trainers.
ï‚„ Advised CEO on leveraging local business incentives and partnership opportunities in Iraq; assisted with organizational structure, workforce planning and training of 3h clients.
ï‚„ Directed a recreational center serving a community of 1,500 US Army and civilian personnel, Iraqi linguists, and Turkish and Philippine workers in Iraq; managed a staff of 5, Mosul, Iraq.
ï‚„ Organized celebrity events and boosted participation by 20%; reduced computer downtime and lifted morale by 70%; generated a 30% rise in productivity of support staff.
ï‚„ Enforced safety procedures in a high-risk environment; planned all memorial services and provided counseling and assistance to the military.
Kathy Mellish Page 2
SUPERVISOR OF TRAINING & DEVELOPMENT 1997-2004
CITY OF ST. PETERSBURG St. Petersburg, Florida
Enhanced the effectiveness of all city employees providing municipal services to a population of 248,000. Managed annual budgets of $500,000. Hired and directed external consultants and vendors. Conducted individual and organizational performance evaluations. Devised training curriculum, custom instructional content and learning tools. Facilitated instruction for multiple department staff, managers, elected and appointed officials. Mediated workplace conflicts and resolved legal issues.
ï‚„ Transformed the department into a profit center by pioneering marketing and sales of training spots to other city governments and non-profit organizations.
ï‚„ Delivered 200 classes and workshops including a 14-week Leadership Development Program for the Water Resources, Sanitation, Engineering, Parks and Recreation departments.
ï‚„ Developed a training program for Customer Service Representatives, boosting service satisfaction scores.
ï‚„ Introduced and promoted a Mentoring Program that motivated employees to take on added responsibilities, which helped to compensate for economic cutbacks.
ï‚„ Cultivated a network of external resources; contracted with St. Petersburg College to provide cost-effective computer skills training.
ï‚„ Recruited and motivated 4 trainers and administrative personnel; developed incentives; conducted performance evaluations; guided career paths; provided coaching and support.
TRAINING COORDINATOR 1992-1997
CLERK OF THE CIRCUIT COURT Clearwater, Florida
Collaborated with department managers to design workshops in response to new laws; developed subject matter experts into competent trainers; produced training schedules and reports. Developed and facilitated all soft skill training for employees.
Previous positions include: Lead Instructor – ITT Corporation, Tampa, Florida
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LEARNING CREDENTIALS
BACHELOR OF BUSINESS EDUCATION â–ª GPA 3.8
Greenwich University, Hilo, Hawaii
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CERTIFICATES & LICENSES
National Association of Trade and Technical Schools Certified: Level II Business Education Curriculum Developer â–ª Institute of Leadership and Management â–ª International Customer Service Association
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ORGANIZATIONS & ASSOCIATIONS
Former Board Director-American Society of Training & Development â–ª International Association of Facilitators â–ª American Business Council of Dubai and Northern Emirates â–ª Toastmasters International
National Association of Professional Women
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REFERENCES AND FURTHER DATA PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
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