Career Objective:
Human Resources Generalist effectively partnering with management to build employee capability and enhance organizational effectiveness.
Qualifications:
Results-oriented Human Resources professional with 19 years of regional, corporate office, and field level experience working in the hospitality industry.
Exceptional consultative and interpersonal skills with the ability to build rapport and maintain collaborative relationships.
Solid project management, analytical, and organizational skills.
Strive to continually build knowledge and skills. Proficient with MS Word, Excel, PowerPoint, PeopleSoft, Outlook and the Internet.
Career Progression:
Director of Human Resources January 1997 – February 2009
Southfork Hotel Plano, Texas
• Directed all aspects of the HR Department, including payroll, for a full-service hotel with 279 rooms and 125 employees. Managed the HR budget, one Human Resources Assistant and one Accounting Clerk.
• Partnered with Management to plan, implement, and develop human resources strategies to achieve maximum profitability and efficiency.
• Supervised a bi-weekly payroll through the utilization of an electronic timekeeping and automated payroll system.
• Lead and managed benefits administration for active and retired employees. Managed the development, implementation, interpretation, plan administration, and plan changes.
• Served on the Executive, Steering, Safety and Environmental Committees. Participated as Manager on Duty.
• Developed strategies and programs to meet hotel goals in recruitment, wage and salary administration, benefits, training, employee relations, quality assurance, and safety.
• Developed and maintained an Affirmative Action Plan annually.
• Ensured compliance with state and federal laws and regulations (e.g. OSHA, EEO, Affirmative Action, Wage and Hour, etc.)
• Conducted all pre-hire and random drug/alcohol testing.
• Provided counsel to the General Manager, management staff, and line employees.
• Implemented and conducted new hire orientation, safety training, environmental training and customer service training.
• Developed and administered recognition programs to recognize employees, increase service scores, and create a positive work environment.
• Conducted, documented and provided solutions to investigations pertaining to the state unemployment agency, sexual harassment, discrimination, and safety.
• Plan all employee meetings and social events.
• Implemented and maintained an environmental management system based on the international standard ISO 14001.
• Chair Safety Committee and conduct monthly audits of facility.
• Developed standard operating procedures relative to environmental and health & safety initiatives, to include the creation and maintenance of the hotel’s emergency procedures.
• Maintained MSDS and input into EMS system.
• Maintain requirements of the Green Hotel Association, Green Restaurant Association, and the Environmental Protections Agency’s Performance Track Program.
• Serve as spokesperson at community functions for environmental affairs.
Human Resources Manager, Controller, July 1990 – December 1996
Office Manager, Administrative Assistant,
Accounts Receivable Manager
Holiday Inn Plano, Texas
New Accounts Representative November 1988 – July 1990
Benchmark Bank Allen, Texas
New Accounts Representative January 1984 – November 1988
First National Bank Allen, Texas
Cashier, Warranty Clerk August 1978 – December 1983
Doran Chevrolet Dallas, Texas
Accomplishments:
Maintained EEO claims at 0% by consistent training of management and line level employees, maintained a 0% employee workers compensation loss for three consecutive years by consistent training, successful completion of I-9 audit, implementation and maintenance of Environmental Management System – ISO 14001, implemented and maintained hotel’s participation in the Environmental Protection Agency’s Performance Track Program, responsible for Collin County’s first “green†hotel.
Education, Certifications, and Affiliations:
Member of the Society of Human Resources Management
Certified trainer within the InterContinental Hotels Group
Bachelor’s Degree of Business Administration, majoring in Organizational Behavior/Human Resource Management, from University of North Texas
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