To take on challenging hospitality projects, hotels, casino's, restaurants. I am very hands on, great and completeing tasks and just want the opportunity to expand my knowledge base
• Able to interface at all levels, providing the critical link between architect – client and contractors. Delivering projects on time and to budget.
• Highly aligned to client needs, and understands how to create effective propositions that deliver benefit, cost saving and on time delivery.
• Consistently applies an understanding that the quality of the clients experience determines the eventual performance of a project
• Excellent communicator who demonstrates clarity of thought and vision, tenacity for detail and quality.
• Effective inter-personal skills with the ability to build lasting & profitable business relationships
• Strong organisation skills, reflected in impressive record of successful large and medium scale national and international projects, very hands on.
• Electrical engineering expertise with an automation and smart technology bias.
CAREER HISTORY
Director | The Making It Happen Business Limited | 2009 to date
Founder and principle of the project aligned business with two distinct offers.
• Making it happen is the project management side, hands on running projects in the hospitality and luxury hotel sector also within engineering &, logistics
• Making it happen better is the business process side, specifically performance improvement, system review and change management, supply chain, sales and CS
(See www.themakingithappenbusiness.co.uk)
Clarendon Hospitality manages a £3m turn over UK independent restaurant chain specialising in high end gastro and fine dining experiences.
Responsible for site procurement, planning, design & fit out of high quality restaurants, bars and hotels. Project management of all surveys, highways consultation, utilities. commercial kitchen, bar, cellar design and install.
Key Achievements:
• Full project management and opening of £5m Best of British restaurant “The Clarendon” Feb 09 (see www.theclarendon.co.uk)
• UK pilot site for Danfoss, Inland Revenue registered ground source heat pump.
• Discharge of 26 planning conditions in green belt, listed property including archeological watching brief.
• Full operational set up, commercial kitchen design, order of service, IT implementation, EPOS system, recruitment and training. Food handling, licensing and H&S policy creation
Omron is a £5bn global corporation specialising in Industrial Control and Healthcare products and systems (see www.omron.com )
Responsible for UK and Ireland distribution network, business retention, development and streamlining, annual turnover circ £26m
Key Achievements:
• Developed online portal ODIS for distributors to check stock, confirm prices, register rebates, reducing company telephone calls by 70%
• Rolled out ODIS across European network, 21 countries.
• Management of service level KPI with RS Components £8m customer from 84% to 99% (see www.uk.rs-online.com )
• Developed European collection and repair service for all Omron distributors and customer 48hr turn around. (reverse Logistics)
Omron Electronics Limited is the £50m UK subsidiary of Omron Corporation
Responsible for UK and Ireland operations, set up of customer service teams.
Key Achievements:
• Part of Omron UK start up team, formulating the CS support team, 44 staff
• Achieved Lloyds ISO 2000 accreditation 1993 and rolled out across Europe
• Project managed UK relocation London to Milton Keynes 2003 no business disruption
• Project managed outsourcing of UK logistics operation 2004 no business disruption.
• UK project champion for ERP and CRM system selection 2005 and implementation
• Selection and implementation of VOIP system for UK 2006 then Europe ˆ2.3m
IMO are one of the UK’s leading independent Industrial Control organisations
Responsible for the sales and technical support of complete component and automation range, including Omron equipment.
Key Achievements:
• Established and industry renowned internal sales support team in the UK.
• Created strong customer and key account management template to exploit business growth opportunities
Electrical Engineer | Diageo | 1983-1987
Diageo are the global manufacturer and producer of premium brand drinks
Initially joined as an Apprentice Electrical Engineer.
Key Achievements:
• Awarded a Distinction grade for Apprenticeship (EITB) City and Guilds Electrical Installation
• Within one year, given full responsibility for installation of £2m+ process and control projects high speed bottling systems within Diageo’s fully automated (PLC) production facilities
• Relocation of Cinzano production facilities and 3 production lines Telford - Harlow
QUALIFICATIONS & TRAINING
2010 The Knowledge Academy Prince 2 foundation & practitioner (April 6th ) )
2006 The BIIAB Various Licensing accreditations
Specialised in hospitality, WSET, NCPLH, DPS
1985 Technology Education HNC in Electronics
Council
In-house training: Crestcom Management; Business Growth; Presentation & Sales Skills; Customer Service; Team Leadership, various IT, MS office fundamentals of telecoms, sigma project management.
INTERESTS
Sports, golf, traveling, cooking, fine wines and eating out at new restaurants.
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