Cinc.OH; all OH, IN, KY; & will consider all US locations
A Facilities Director or manager opportunity that will allow me to leverage my strength in relationship management and facilities management.
RODERICK J. LYONS
SUMMARY
A proven record as a dynamic leader in developing and coaching diverse, high performance teams. Extensive experience in leading both small and large organizations to success. Accomplished managerial background in the major disciplines of real estate facilities management; professional customer service; technical sales management; complex project management and process implementation/continuous improvement.
PROFESSIONAL EXPERIENCE
DELL (West Chester, OH) 2005-2008
Ohio Operations - Facilities Manager
Managed all facility requirements and critical systems at Dell’s Ohio Operations fulfillment center
â–ª Project managed $3M in facility capital improvements and construction projects that included corporate identification-professional appearance; warehouse climate moderation; office furniture re-fresh; implementation of cafeteria food services; redundant power generator; and a significant energy saving/cost reduction warehouse lighting project.
â–ª Successfully managed an annual operations budget of over $3 million and led all other U.S. manufacturing/fulfillment facilities in the achievement of forecast accuracy and best cost per square foot results.
â–ª Developed Statements of Work (SOW), initiated Requests for Proposal, evaluated/selected winning bidders, and implemented contracts for construction and or services.
NCR (Dayton, OH) 1995-2004
Global Director – Shared Administrative Services, Corporate Real Estate (2004)
Managed oversight implementation and management during the pre and post outsourcing of most corporate real estate services to Jones, Lange, LaSalle.
â–ª Coordinated support requirements with the business units and planned the financial budget.
â–ª Led 6 direct reports managing 90 plus employees and contractors providing administrative sales and reception support at NCR facilities throughout the Americas, Asia-Pacific, and Japan regions.
â–ª Led global support of alternative workplace programs in the direction and maintenance of a WEB based information resource.
Americas Region Director - Facilities Management Services, Corporate Real Estate (1999-2004)
Directed 9 to 12 direct reports supervising up to 100 employees in the facilities management of all sales and services offices; management of the Virtual Workplace program; and delivery of Shared Administrative Sales & Services support.
â–ª Successfully achieved year over year expense reduction through vigorous management and control of a $30M annual portfolio budget in the management of facilities and administrative sales support.
â–ª Consistently led all global Facilities Management Services regions annually in the achievement of financial, outlook and facilities occupant satisfaction results.
â–ª Collaterally performed as a consultant and subject matter expert on alternative office programs (virtual) and shared administrative sales & services support for Integrated Workplace (IWS) Programs.
Director of Operations - U.S. Area Field Operations (1995-1999)
Defined, developed, implemented and continuously improved U.S. Area operations processes in the areas of Virtual Workplace; Facilities and Real Estate; Shared Administrative Sales & Services Support.
â–ª Implemented transition management practices and processes and coordinated the operations requirements associated with a major Human Resources Payroll System centralization project.
â–ª Defined and deployed US wide operations standards & process for facilities and the Virtual Workplace.
â–ª Originated administrative roles and responsibility templates and support requirements/process standards.
AT&T GLOBAL INFORMATIONS SYSTEMS (Dayton, OH) 1994-1995
Director - Strategic Projects and Services, World Wide Customer Services
Directed home office operations in the creation of a national, cross industry, sales support organization to project manage the post sale delivery of customer solutions in the U.S. Area.
â–ª Performed as a consultant to the Assistant Vice President and field coaches in the areas of project management and professional solutions delivery.
â–ª Significantly enhanced cross organizational relationships and roles/responsibility definition.
â–ª Instituted practices, procedures and process criteria for management of product and services roll out projects in Customer Support Services - U. S. Area.
â–ª Recruited, selected and coached a team of professionally certified project managers.
AT&T INFORMATION MANAGEMENT SYSTEMS (Pleasanton, CA) 1991-1994
Technical Sales Manager
Led a team of high performance Technical Sales Consultants responsible for the sale, design, and implementation of communication solutions in a sales area with $68MM in annual revenue.
â–ª Led the entire branch E/R in successive years through dynamic management of an annual $1.1MM expense budget and aggressively exceeding the annual revenue target.
â–ª Effected significant growth of sales revenue from $52 to $68MM and compelling improvement of customer perception and satisfaction ratings.
â–ª Orchestrated enhanced interpersonal collaboration; unified cross organizational relationships and significantly improved interdepartmental cooperation levels.
AT&T COMPUTER SYSTEMS SERVICES (Pleasanton, CA) 1988-1994
â–ª Directed the operations staff in support of a $55MM computer services organization in an 11 state region.
â–ª Coordinated Western Region transition activities including asset transfer; orientation and training of customer engineers; facilities and management infrastructure in the national acquisition of Paradyne.
â–ª Led the Western Region migration of services operations and infrastructure close down in the acquisition of NCR Corporation. Key member of the national acquisition transition team.
AT&T INFORMATION SYSTEMS (Denver, CO) 1985-1988
â–ª Project managed and directed subordinate project managers in the accomplishment of large, complex commercial and governmental systems installations and acceptance tests.
â–ª Select AT&T services representative in a strategic alliance marketing/sales team with Electronic Data Systems (EDS) Corporation to target fortune 500 companies for the sale of equipment and services.
EDUCATION
Bachelor of Science, Business Management and Marketing,
Metropolitan State College, Denver, Colorado
Six Sigma - Yellow Belt Trained
DELL BPI
PROFESSIONAL AFFILIATION
Member, Project Management Institute
MILITARY
Decorated Veteran
Master Chief Petty Officer (Retired) – United States Naval Res
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