I am looking for a Human Resources opportunity within the Trade Industry.
GLADYS EATON
SUMMARY
Self motivated Bi-lingual Human Resources professional with ability to improve internal processes and procedures and achieve company objectives. Strengths include:
• Benefits Administration • Problem Resolution
• Compliance Control • Contract Management
• Results-Oriented • Project Management
PROFESIONAL EXPERIENCE
PMSI, Brandon, Fl 2008 - 2009
Human Resources Coordinator
Assisted the Human Resources Team in payroll, training, recruitment and benefits.
Process enrollments, terminations for medical, dental, life and disability Insurance.
• Assist with implementations of new plans and Open Enrollment.
• Assist VP of Human Resources with special projects.
• Responsible for all components of onboarding a new employee into the company from applicant screening, to customized New Hire Orientation.
• Coordinate recruitment activities for all levels of management.
Rockwell Automation, Tampa, Fl 2007 - 2008
Sr. Field Administrator
Assisted sales engineers in the development and execution of sales pursuit strategies. Maintained sales support system databases; including development, data entry, and report generation.
• Develop and applied sales analysis tools for use in sales negotiations process.
• Acted as internal resource for both internal and external customers
to provide first line of response for inquiries and issues.
• Provide sales assistance for outside sales staff and direct customers.
Assisted with order processing, expediting, and quotations using
internal systems.
• Acting office manager – coordinated hiring activities, new hire
orientation, trained new employees on Rockwell's proprietary
applications, responsible for branch budget, facility operations, etc.
ROOMS TO GO, Seffner, FL 2004 - 2007
Benefits Specialist
Daily support and administration of medical, dental, short and Long Term disability, vision, 401(k) plan, for over seven thousand employees in several states.
• Leave of Absence administration with focus on Short Term Disability and FMLA including interface with vendors, counseling associates and interfacing with Payroll and other functional areas.
• Focal point for all benefits issues and conflicts includes investigations and resolutions.
• Multi-state travel to explain benefits and 401(k) plan during open enrollment. Conduct New Hire Orientation and training.
• Assist with a variety of department and company wide projects, including department audits, department research, internal complaints, and maintenance of HR website, distribution of insurance information and materials.
• Hands on experience with ADP payroll system, able to troubleshoot payroll benefit issues.
IBM, CORPORATION, Tampa, FL 1998 - 2004
Contract Management
Managed administration of web hosting services contracts worth over $240 million per year with estimated growth of 10% year to year.
• Analyzed and assessed over 150 contracts per month for completeness and compliance requirements to ensure proper business controls and to identify non-standard billing issues.
• Recognized as expert in contract management process using Siebel tool for e-business hosting organization. Implemented new processes for contract management and provided root cause analysis support.
• Coached up to 100 internal customers monthly on contract management procedures. Introduced and trained employees on current updates and process changes.
ROOMS TO GO, Seffner, FL 1995 - 1998
Benefits Administrator
Administered health including Cobra, dental, short and Long Term disability, vision 401K plan, and workers compensation benefits for over three thousand employees. Distributed time sensitive benefit materials.
• Communicated and presented open enrollment benefit sessions to multiple groups which numbered hundreds of employees.
• Focal point for all benefits issues, conflicts, and changes.
• Provided support and coaching to management personnel on employee relations issues.
EDUCATION
BBA – Marketing and Management
Bernard Baruch, CUNY - NY, NY
AAS – Merchandising
Fashion Institute of Technology, SUNY – NY, NY
Human Resources Certification
University of South Florida – Tampa, FL
COMPUTER SKILLS
Microsoft Office: Word, Excel, and PowerPoint
Lotus Smartsuite: Wordpro, Lotus 123
Lotus Notes
Siebel, Access
Proprietary IBM Applications
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