A challenging position with a progressive organization where my education and business experience in parts and service management can be used to help develop superior customer relations and increased profits.
Abilities and Accomplishments:
• Carried out customer service • Created customer work orders
• Resolved customer grievances • Calculated customer work orders
• Prepared purchase orders • Prepared yearly sales goals
• Requisitioned material & supplies • Strong analytical skills
• Scheduled customer service work • Strong organizational skills
• Prepared labor estimates • Maintained high parts turnover ratio
• Maintained accurate inventory records • Ordered inventory for stock
• Supervised parts personnel • Shipping and receiving
• Supervised service personnel • Commitment to team environment
• Reconciled parts discrepancy reports • Office telephone system skills
• Conducted performance evaluations • Marketed product at Point of Sale
• Assigned work schedules • Sold consumer power products
Computer Skills:
• Proficient in Windows and MS-DOS Environment.
• Proficient work with DIS Business System (Dealer Information Systems Corp)
• Familiar with AS/400 Operating System (DIS uses it)
• Proficient in use of Internet.
• Word, Excel, Publisher, Outlook.
• Some HTML.
• Install/Uninstall/Update software.
• Install/Update computer hardware.
Work History:
Burris Equipment Lakemoor IL 2002 - 2009
Parts Department/Service Department Manager
Parts Department Counter Sales
Integrated Ag Inc. Aledo IL 1999 - 2001
Parts Department Manager
Empire Equipment Aledo IL 1991 - 1999
Parts Department Counter Sales
Case Power & Equipment Aledo IL 1974 - 1991
Parts Department Supervisor
Education:
Blackhawk Community College – Moline Illinois (1996)
Degree: Associates in Business (90 total credit hours)
Additional Training and Seminars:
Sperry Boom Corporation of Florida: - LaSalle Illinois (Feb 1989)
Parts Management Seminar
Blackhawk Community College – OnLine Course Study (2000)
“Creating Web Pages†& “Advanced Web Pagesâ€
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