Seeking a challenging position within the Nuclear Industry
Mohamad Alhashish
13609 White Barn Lane
Herndon, VA 20171
703-371-0970 Global
mohamad[at]alhashish.net
Professional Summary
Over 15 years of Engineering/Technology Management experience and training in human resources, network engineering, project management, product management, quality assurance, transition management, design, implementation, software development; hosted applications infrastructure and support, management of data/IP services, mission critical NOC centers as well as helpdesk centers in a 24/7 and multi-server and geographical environments; CPE, strategic planning, Capacity planning, Technical Support, Network security, ASP, IPS, IS/IT services; satellite technology, six Sigma, Base24, ERP, portfolio planning, contract management, customer relations and services including site visits and presentations. risk management, reengineering, Service Level Agreements (SLA), KPI, RFP, Root Cause Analysis (RCA) reporting, internal and external processes and procedures, cost control, budget, configuration management; storage and backup, ITIL and CMMI
Extensive training and experience in Disaster Recovery and Business Continuity Planning including design, implementation, test scenarios, training and impact analysis
Education
PhD Candidate, Nuclear Engineering
Fall 2009
University of Maryland, College Park, MD
MS Nuclear Engineering
December 2002
University of Maryland, College Park, MD
BS Nuclear Engineering
December 1993
University of Arizona, Tucson, AZ
Professional Experience
Golden Page Jan 2009 – Present
VP of Operations Kingdom of Saudi Arabia
Responsible for the day to day operations and management of the company including customer support in a 24/7 operations center, strategic planning, business development, sales and marketing; other responsibilities include supporting two large banks with over 600 ATM and regional offices as well as managing a large project for the Interior Ministry of Saudi Arabia to upgrade their entire communication infrastructure; design and build a new data center and created a disaster recovery and business continuity plan for the ministry
Affiliated Computer Services (ACS) Inc Reston, VA
Director of Management Information Systems Jul 2007- Nov 2008
For a $500 Million contract for 18 call centers and over one million calls per month, responsible for the day to day management and operations of multiple development centers around the world and all the functions related to the management of different information systems and platforms. Other responsibilities include network management, reporting, database and production management, QA, UAT, application development and support, Business Intelligence and automation. Designed, implemented and continuously updated and maintained a full disaster recovery and business continuity plan and conducted drills and exercises periodically to validate the plan and train employees.
WiderThan/RealNetworks Reston, VA
Director, Service Assurance Oct. 2004 – Apr 2007
In a wireless development environment, which includes C++, Java, J2EE, JBOSS, WebLogic, HTML, SS7; Responsible for the overall service delivery and assurance of all WiderThan Americas products and services which include, Inter carrier messaging, Mobile Image, Music on Demand, games, Ring Back Tones and Caller Tunes. Also, responsible for the management and support of all WiderThan customers in the American Continent, Europe and the Pacific (Verizon, T-Mobile, Cingular, Sprint, US Cellular, ALLTEL, Rogers, Western Wireless, Leap/Cricket, IDT and Helio)
Other responsibilities include:
Day to day operations and management of a 24/7 Network Operations and Customer Support Center; Tier-1, Tier-2 and Tier-3 technical support
Software development support team in Seattle and Seoul, S. Korea
SLA management; RCA reports ; RFP and SOW review; Maintenance and upgrades/deployment activities; Customer management; Creating, updating and modifying processes and procedures for all carrier support operations
Partner with Sales and BU in managing relations, issues, negotiations, strategy, and execution of services in support of client requirements and targeted financial goals.
Designed, implemented and maintain a complete disaster recovery and business continuity plan for the company and performed periodic tests and exercises
Capitol College Laurel, MD
Adjunct Professor Sep. 2003 – Dec 2008
Engineering Physics courses and the laboratories associated with them. Responsibilities include: lecturing, exams, lab experiments and granting final grades
University of Maryland College Park, MD
Graduate research and Physics Professor Jan 2001 – Dec 2003
Working full time on research for cancer treatment using nuclear radiation and performing complicated calculations to determine the radiation dose at different locations of cancer patients using Monte Carlo Code (MCNP4, 5); lecturing physics courses and the laboratories associated with the courses
HiddenMind Technology Inc. Cary, NC
Director, Operations and Infrastructure Jun 2000 – Jul 2002
Responsible for the following functions:
o Wireless network architecture and commercial wireless networks
o Infrastructure, the overall foundation of the organization including departments, equipment, software, systems and facilities
o Security, including corporate security, facility, network, applications, access and system security
o Support, responsible for the overall support of all corporate employees and customers including SLA management.
o Finance, approval of all company purchases and spending
o Disaster Recovery, responsible for the design, testing and implementations of a comprehensive Disaster Recovery and Business Continuity Plan for the company
In addition, responsible for the day to day operations and management of the IT/IS, QA and customer support departments
Sprint Reston, VA and Wake Forest, NC
Sr. TAC Manager/ Site Director
Data and Internet Services Feb 1995 – Jun 2000
Major responsibilities included
Web hosting, responsible for all customer applications nationwide; network, applications and financial transaction security; 24/7 customer support; data and internet services for financial institutions, government agencies, hospitals, schools and other organizations; Service Level Agreements (SAL) with all clients and disaster recovery and business continuity planning for the local division.
Day to day operations and management of the engineering support department, technical help desk, network control center, product management and project management department
NEC America Herndon, VA
Network Engineer Jan 1994 – Feb 1995
Satellite and Transmission Center
Responsible for remote monitoring and technical support in a 24/7 Satellite NOC center; duties included, but were not limited to troubleshooting, problem isolation and resolution as well escalation and notifications.
Special Training and Course Study
Human Resources
Project management
Principles of Risk Management
Risk Analysis Techniques
Business Impact Analysis
Disaster Recovery and Business Continuity
System Safety Engineering
Risk and Performance Based Technologies
Mathematical Techniques for Engineering Analysis and Modeling
Principles of Reliability Analysis
Six Sigma / Lean
Monte Carlo (MCNP)
Technical Skills
UNIX, Windows, Exchange, Pyramid, Novell Client/Server, Lotus Notes, LAN/WAN; WAP, Mainframe, Visual Fox Pro, Sun Solaris, Blackberry Server, iPlanet and D.G/NHM, PLM, DACS 3/1, CSU/DSU, Network Sniffers, Modems, TPX and HSS switches, Passport, PBX, Shoreline communications and Shasta, Cisco Routers and switches; VSAT. Firewall including Checkpoint, Raptor and Cisco Pix, Cascade switches, Lucent switches, AutoCAD, HP Open-view, SiteScope, MathCAD, Oracle Browser, PL/SQL, Oracle 9i, Oracle 10g and ProComm Plus, iDirect,
X.25, HDLC, X28+ Pad, DSL, Frame Relay, TCP/IP, PPP, SNMP, ATM, BGP4, OSPF, HTTP, SSH Telnet, FTP, VPN, TDMA, IMT, CDMA, GSM, NetBios, Voice Over OP and Voice Over Frame Relay. WebLogic, JBOSS, WAP, EVDO, J2ME, Brew, Mobile
Call Center environment including Crystal reports, ACD and IVR technologies, Remedy, FMS, Heat, HelpStar, Goldmine, TRS, Marimba, OTRS. Magic, Mercury and other ticketing systems
Personal Info:
Fluent Languages: Arabic and English
US Citizen
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