I would be excited to break into the green industries.
Lee E. Devine
A multifaceted individual seeking employment. I have a broad base of knowledge to achieve goals, coupled with a positive, optimistic attitude.
Skills:
Management:
Ability to supervise multiple personnel. Training, motivating and counseling employees. Performed periodic performance evaluations, Wage evaluations. Interviewing potential employees, both internal and external candidates, Making hiring decisions.
Computer:
Microsoft Office, MAS accounting, OpenOffice, Access database, Outlook, Front Page.
General troubleshooting skills for both hardware and software.
Production/Quality Management:
Six Sigma Green Belt Certified, Lean Manufacturing, Total Production Management, Continuous Improvement implementation, Production line balancing, Production flow mapping, Cost analysis.
Accounting:
Accounts payable, Accounts receivable, Collection calling and Collection resolution. Month end and period end close out. Customer analysis for sales history, aging, and potential future sales.
Customer Service:
Customer complaint resolution, Communication, Price negotiation, Expectation resolution, Return product resolution, Customer satisfaction survey creation and tracking.
Employment history:
01/2003 to 10/2009
Cabinetec Inc. Industry – Manufacturing Product – Cabinetry Location – St George UT.
General Affairs Manager. Executive level.
Ensured all orders for cabinetry were correct prior to entry. Decreased entry error by 98%
Managed accounts receivable decreased over 30 day receivables by 65% in 4 months
Managed purchasing of all outside vendor parts for customer orders
Managed ordering all warranty parts for customer order completion
Managed forecasting sales and receivables for the St George division
Resolved customer complaints
Researched information for legal issues
Managed Kaizen schedule and assignment
Implemented a failure analysis of warranty parts
Attended Executive team meetings to guide the company
Customer Service/Install Manager
Managed the schedule for installations
Managed the schedule for delivery
Managed the schedule for customer service appointments
Managed ordering all warranty parts for customer order completion
Managed customer complaints, resolved if possible.
Parts order specialist
Ordered warranty parts for order completion
Created Access database for order tracking
Ordered and inventoried OEM parts for customer orders
Assisted with scheduling of customer service and installation
Customer service technician
Direct contact with customer to resolve complaints
Repair cabinets
Communicate with parts ordering to ensure correct parts are ordered
Ensure cabinetry is ready for real estate closing
03/2002 to 01/2003
Self Employed Industry – Handyman service Product – Customer service and maintenance
Position held – Owner
Types of jobs included – Painting, Plumbing repair, cooler installation, landscaping, cabinetry repair and refinishing.
03/1999 to 02/2002
Home Depot Inc. Industry – Home improvement retail Product – General construction
Front end supervisor.
Duties included – Supervising 13 cashiers, Training new cashiers, performing audits, Loss control, Daily metrics for the cashiers. Provided sales assistance, Kids clinic supervisor – Volunteered to assist children to build projects every week, helping them to gain self confidence and a sense of accomplishment.
01/1998 to 03/1999
Triquint Semiconductor Industry – Semiconductor manufacturing Product – Various
Testing and quality assurance supervisor
Implemented continuous improvement methods to decrease testing errors.
Assisted in refining the quality assurance program. Increased testing to 100 % to ensure quality delivered to customer was within their specification without sacrificing lead time or throughput.
Assisted in implementation of new computer system to handle inventory control and information management using lotus 123 notes.
07/1994 to 01/1998
Kelly Services Industry – Temporary services
Various electronic manufacturing jobs
Epson, Microsoft, Triquint
Assisted with inventory control and manufacturing
Did extensive training in Lean Manufacturing and Just In Time controls.
07/1987 to 05/1994
Sentrol Inc. Industry – Smoke detector manufacture
Started as a line worker worked my way up to Manufacturing supervisor.
Implemented a complete lean manufacturing system.
Reduced Scrap by 93% in 9 months
Reduced Floor space by 50% in 1 ½ years
Assisted moving production to a new facility. Focusing on meeting demands while production was interrupted.
Education:
Currently enrolled in the Dixie State Applied College of Technology program for Manufacturing Science program. This is a program designed specifically for manufacturing and covers subjects such as quality, OSHA, and lean, six sigma.
Dale Carnegie 12 week course. A life changing experience
Carew sales and customer service training.
Portland University – several classes in training and employee development. Focused on presenting information using power point and other computer assisted learning tools.
Vocational training with the US Navy
Heppner High School Heppner Oregon
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