OBJECTIVE
My objective is to have a challenging and responsible position in management/administration, where dedication and personal commitment to excellence will enhance the organization and open opportunities for personal growth and professional advancement.
SUMMARY OF QUALIFICATIONS
• Top performer with proficient customer service and excellent interpersonal skills.
• A consistent high level of performance in relationship building, organizing and coordinating plans for customers and management.
• Energetic and assertive in multi-task projects within a fast paced environment.
• Respected team leader and self-starter.
• Outstanding time-management and organizational abilities.
• Highly experienced in sale of property, financing, contracts, and communication throughout the closing process.
• Strong knowledge of TSA laws, policies, and regulations affecting logistical operations.
• Skilled in numerous computer programs to include Microsoft Excel, Microsoft Word, Power Point, SAP, and Salesforce. Also, transportation logistics programs PC Miler, AS400, RVI, and SPSS.
WORK EXPERIENCE
Alabama Shoreline Scottsboro, Alabama
Land Consultant 7/08-9/09
• Served as a Sales Representative/Customer Service/Administrative Support for Land Development Company.
• Responsible for evaluating customer needs and desires, coordinate staff and customer property tours, compile all customer information in Salesforce database, analyze sales numbers from initial ad calls, book rate and show rate.
• Forecast quarterly and monthly fiscal estimates.
• Manage property clubhouse reservations. Identify and resolve problems from both customers and contractors through the recommendation of corrective actions.
• Prepare pre-qualification documentation for customers prior to property tour. Give customers a knowledgeable tour of development project including available lots (walking pin to pin).
• Review the policy, guidelines, and requirements of building in the properties. Identify and overcome issues or objections. Negotiate price. Complete contracts and finance documentation. Facilitate communication between financial institution, company closing coordinator, and customer. Ensure all parties get appropriate paper work in a timely manner to meet a 30 day closing schedule.
• Maintain 60 plus customer/personal contacts with consistent communication and exemplary customer service
Maverick Logistics LLC, Scottsboro Alabama
Customer Service Rep. 4/05-6/08
• Communicate both verbal and written correspondence with all levels of management, employees, and customers. Obtain customer trust and provide exceptional follow-up leading to increased business.
• Coordinate customer and driver appointment time. Serve as leader of communication between customer, driver, shipper, and consignee.
• Support driver retention efforts by striving for 100% home time and communicating promptly and proactively with managers on driver-related issues. Evaluate and resolve escalated customer issues.
• Monitor resolution to ensure customer satisfaction, and recommend implementing changes where applicable to improve operations. Make recommendations for new customers and rates
• Manage schedules and calendar adherence, Secures information by analyzing daily, weekly, monthly reports and documentation. Negotiate pay rates for deliveries. Maintain applications and documentation for interstate common, and contract carriage, tariff and contract rate policies.
Siemens, Fort Payne Alabama
Human Resource Assistant 1/05-4/05 (Temp. position)
• Served as support for administration and management functions in the Human Resource Department.
• Developed MSDS manual for hazardous recognition and training.
• Assisted in administering “3i†incentive program. Prepared all paperwork for "3i" awards.
• Screened and scheduled applicants for interviews.
• Organized, updated all employee personnel files.
• Entered purchase orders in SAP for engineering department.
EDUCATION
Bachelor of Business Administration, University of Alabama in Huntsville, Huntsville, Alabama 2004.
Continuing education for Masters Degree in Business Admin., UAH (completed by 2011)
AFFILITATIONS
DeKalb County Relay for Life
Who’s who among students
Heath Evans Foundation
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