To save more energy and develop renewable opportunities.
Today's market is a target rich environment for customers who want to learn how to save energy and how to embrace renewable technology. As the economy continues to improve the cost of energy is going up. The motivation provided by higher energy costs will help alternatives to be more compelling to customers who know how to benefit from these changes. I am the person who transforms technical information about how a building-as-a-system works into action by customers who would otherwise stay on the sidelines.
I was involved in the start up of energy efficiency program at Public Service of New Hampshire. These programs continue to be successful today. I am at my best when acting as an agent of change. While anyone can learn the technical attributes of energy efficiency, you can't learn to be passionate about energy efficiency and renewable energy. I am passionate about energy efficiency and renewable energy.
PROFILE
* Energy Efficiency Advocate & Analyst: Solutions-focused, motivated professional with a comprehensive background in energy efficiency management,
specializing in electric utility program administration and renewable energy. Excels at identifying and implementing innovative ideas and opportunities
toward comprehensive energy efficiency installations.
* Communications & Relationship Manager: Excels at interacting with broad populations, including residential customers, senior executives and State
Regulators.
* Technical Expert: Relied upon by senior management and staff to answer complex technical questions. Invited to speak about geothermal by legislative
subcommittees, NH Public Radio and many newspaper interviews representing Public Service of New Hampshire.
CORE COMPETENCIES
Cross-Functional Team Leadership • Energy Efficiency Technical Expertise • Relationship Building
Project/Program Management • Problem Solving • Compliance • Policy/Procedure Development • Presentations
Written & Verbal Communications • Multitasking & Prioritizing • Organization • Process Improvement • Advanced user of MS Office word, excel, power point,
access. Able to troubleshoot and build database queries.
ACHIEVEMENT HIGHLIGHTS
* Built programs from scratch that exceeded performance metrics for the NH Saves at Home existing home and geothermal energy star home new construction
programs; tracked actual average operating cost for heat, A/C and hot water for 118 homes of $0.59 per sq. ft. per year, less than half the cost per sq. ft.
of a conventionally constructed home using fossil fuel heat.
* Achieved agreement from five electric utilities to build a data management and performance tracking system, wrote the Request for Proposal, and partnered
with a software company to develop product; implemented software solution and provide software training and enhancements.
* Facilitated the installation of Geothermal heat pumps in new hardware store, and Public Service of New Hampshire paid rebates on Commercial geothermal for
the first time.
* Played a key role in the building of the first geothermal Habitat for Humanity Home.
* Generated 70% savings by converting 144 condos from electric resistance hot water to geothermal.
* Earned multiple awards for hosting a geothermal conference and trade show, as well as awards from Customer Experience Group for providing extraordinary
customer service.
* National Award from ACEEE for Exemplary Utility Funded Low Income Energy Efficiency program. I was responsible for developing and implementing this
program.
* Selected for 2010 Biltmore Who's Who for leadership and achievement in Energy Efficiency.
CAREER BACKGROUND
Public Service of New Hampshire, Manchester, New Hampshire (1992-Present)
Energy Efficiency Program Administrator
Maintain full accountability for overseeing all aspects of Home Energy Solutions, including ENERGY STAR Home Geothermal Option and EnergyCHECK programs.
Apply strategic planning skills toward maintaining high quality standards in delivering energy efficient alternatives to customers. Train, mentor and
supervise a cross-functional team of in all aspects of daily operations, playing an integral role in their development and performance. Track team
productivity to ensure strong proficiency levels as well as critical compliance with internal policies, rules and regulations.
Collaborate with staff to develop and administer budgets and authorize Purchase Orders. Liaise between other Utility companies, New Hampshire Public
Utilities Commission, State and County Agencies to deliver mutually agreeable results. Conduct comprehensive research and analysis to determine current
industry trends as well as the availability of alternative energy sources.
* Developed and implemented an innovative online tracking system which accurately reflects program participation and energy saving performance, generates
invoices.
* Created and delivered presentations on a broad range of topics at national conferences, including: Affordable Comfort Conference, International Ground
Source Heat Pump Association Expo and Conference, EarthLinked Geothermal National Sales Meeting.
* Designed and launched key marketing initiatives in support of bringing energy efficiency programs to residential and small commercial customers.
* Served as a Proctor written and field exams for Building Performance Institute’s, Building Analyst certification.
* Created curriculums, planned course content and methods of presentation, and implemented efficient approaches to promoting student involvement in both
classroom and extracurricular on the issues of Indoor Air Quality course for Lakes Region Community College.
Additional Experience:
Public Service of New Hampshire
Energy Services Representative
Meter Reader I, II, III
EDUCATION
Bachelor of Professional Studies, Self Design: Energy Policy & Politics; Graduated Magna cum Laude
University of New Hampshire, Manchester, NH
VOLUNTEER ACTIVITIES
* StayWarm NH, Concord, NH, 2008-Present - Organized a team of volunteers, directed by NH Office of Energy and Planning, to help vulnerable citizens prepare
for the winter and to ensure everyone has a safe and warm place to go
* Northeast Utilities Employees Political Action Committee, Manchester, NH, 1998-Present - On steering committee that determines which candidates funding
request get approved, membership solicitation activities
* Residential Energy Performance Association, Concord, NH, 2001-2007; Charter Board Member
* First Night New Hampshire, Concord, NH, 1990-1999; On Board of Directors, develop policy, solicit contributions, plan fundraising activities, and help
coordinate events
* Resolve of New Hampshire, Greenland, NH, 1996-1999; On board of directors, arrange meeting space and speakers, maintain mailing list, did bulk mail
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