OPERATIONS MANAGEMENT PROFILE
Track record of success utilizing proven expertise in energy, tooling, and manufacturing industries
Technically sophisticated operations supervisor and product manager with solid history of exceptional mechanical aptitude and project oversight in manufacturing and tooling. Proficient in design, analysis, qualification, and integration of diverse systems involving energy production, including wind turbines. Skills with P&L management and budget control. Effective communicator; skilled trainer and project leader; able to direct multiple tasks simultaneously and efficiently. Accurately document all work progress, assess material and manpower needs, ensure quality control, and complete projects on time and within budget. Able to travel and relocate, as required.
Highlights of expertise:
• Operations Management
• Innovative Leadership
• Personnel Training • Maintenance Supervision
• Time & Resource Management
• Energy Systems / Wind Turbines • Material & Cost Controls
• Technology Proficiencies
• High-impact Presentations
PROFESSIONAL EXPERIENCE
GE ENERGY, Sweetwater, TX / Syracuse, NY 2008 – 2010
Tooling Manager, 8/2009 to 1/2010
Oversaw all day-to-day operations involving tooling to repair and maintain turbines used by the world’s largest energy company to generate electricity. Supervised three reports, trained up to 200 technicians, and reported directly to upper management. Worked closely with vendors and outsourced maintenance companies. Documented and tracked work orders, enforced policies, maintained workflow, and monitored tools. Collaborated with managers and staff on U.S. / Canada warehouse operations.
Key Achievements:
• Spearheaded efforts to track up to $20M worth of inventory, resulting in less loss of equipment.
• Effectively guided efforts to setup complete Web-based kits and templates to assist technicians in accessing required information.
• Skillfully presented new-product information and skills training to group of 60+ members and trained 30 lead technicians in new tooling system.
Field Service Technician, 3/2008 to 8/2009
Repaired and maintained GE wind turbines owned by various energy firms to 95% capacity. Working out of Syracuse, supervised a team of five professionals in all daily activities. Prepared punch lists for equipment ending GE warranty contracts. Completed upgrades to machinery. Created standard operating procedures and work-desk instructions for installation of new equipment on turbines.
Key Achievements:
• Updated warranty forms to save company thousands of dollars and hundreds of manhours.
• Conceptualized and implemented a dependable process to identify problems and install new equipment to modernize turbines.
• Received award for SOP / work-desk instructions and recognition from engineering for performing unscheduled equipment updates.
THE BLACK & DECKER CORP., Syracuse, NY / Philadelphia, PA 2002 – 2008
Service Operations Manager, 3/2004 to 3/2008
Managed operations and warranty / service claims for upper New York State from the service center of Black & Decker’s Syracuse facility. Supervised team of five technicians in performing wide variety of services on products for this global manufacturer and marketer of power tools and accessories, fasteners, and home-improvement items. Performed cold calls to businesses in the territory. Trained technicians and company distributors in the repair of gas equipment.
Key Achievements:
• Successfully increased sales at center by instituting a Sales Workshop for buyers.
• Helped center achieve 10-14% operating income over four years through careful tracking.
• Automated system of overall equipment repair time, resulting in increased profits.
Repair Technician / Service Center Representative, 2/2002 to 3/2004
Facilitated repair of all tools brought to center including electric, pneumatic, gas, and laser equipment. Marketed services to grow territory effectively increasing sales by 20% over tenure.
*** Additional experience includes successful and honorable tenures with the U.S. Marines and Coast Guard as a Supervisor, Instructor, and Crew Leader, as well as Strong Arm Security, Connecticut Limo, and Omega Insurance Services. ***
EDUCATION AND TRAINING
ASSOCIATE OF ARTS DEGREE – COMPUTER ELECTRONICS TECHNOLOGY, 2008
Minor: Criminal Justice
ITT TECH, Liverpool, NY
Professional Development
~ Wind Turbine & Converter Schools, General Electric
~ Management Training Course, Black & Decker
~ Various military schools, including Logs & Records and Basic Instructor’s Course
TECHNICAL PROFICIENCIES
Certifications: Professional Instructor
Platforms: Windows NT, XP, 2000
Tools: Microsoft Word, Excel, PowerPoint, Outlook, Project; CMMS Maximo, SAP, MPS
Hardware: Electronic components & tools; computer, hydraulic, pneumatic, and automated systems; gas & lasers; PLC; AC/DC drives; schematics, blueprints, exploded diagrams
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