RANDY HUGHES
9830 Concord Ct.
Highlands Ranch, CO 80130
720-341-7465
Email hughes00001[at]yahoo.com
Executive Summary
Well-rounded Executive with broad business capabilities and solid record of accomplishments in diversified leadership, management, strategic analysis and planning, operations, sales, financial analysis, budget preparation, and technical roles. Extensive experience in leading entrepreneurial organizations in growth through building strategic relationships, differentiation strategy, and improving business processes to optimize operational effectiveness and enhance financial posture. Strong technical and analytical ability coupled with excellent communication and team building skills.
-Project Management
-Established Audit process/protocols for all Organizational Operations
-General Management
-Marketing and Sales Management
-P/L and Cash Management
-HR
-Formulated Corporate Wide policies/procedures
-Sales Management
-Strategic Planning
-Produced Business plans/financial Models
Employment History:
2008 – 2009
Mediacom Communications Hendersonville, NC
General Manager
I was responsible for P&L results and capital/expense budget management for the operations in Western North Carolina. Cash controls were tightened to prevent further cash shortages. Monthly audits were established for cash and warehouse control. It was necessary to redefine the inventory issue and return policy to track assets. In order to generate better sales results, territory and classifications were assigned to the sales reps. Sales increased by 23% with these changes and others. Retail operations image was addressed resulting in remodeling the 5 offices and installing equipment for customers to try services before placing an order. This resulted in an 18% increase in vertical sales. Field service was adjusted to extend weekday and weekend hours. Missed appointments from not at home improved by 32% and related operating expenses were reduced. Employee turn over rate decreased to less than 3% due to better communications and training. Overall employee productivity increased 17% even with high stress due to the sell of the company that took 8 months to close. Transitioned the operations to purchasing company’s management Team in less than the projected 90 days
2001-Current
Real Estate Investments
Manage a million dollar real estate Investment Company that is generating a 22% return on investment. I’ve been able to increase rental fees by 10% and maintain a 99% occupancy rate. Properties are well maintained and issues are resolved quickly to increase customer satisfaction and reduce churn. The Investment is on track to continue growing at a rate of 18%.
2006 – 2007
City of Longmont, CO
Telecommunications Manager
Managed the City’s fiber ring for their telecommunications and utility needs. The ring consisted of 144 fibers of which the city used 55 fibers for a gig E ring for the SCADDA system and OC circuits for communications. I leased 12 fibers to various companies in the area for their connectivity to the Internet and fiber to the home services. Implemented changes that resulted in reducing operations expense by 7%. I selected the vendor to build out a muni-wifi system covering 22 sq. miles at no expense to the city.
2003 – 2005
Guadalupe Valley Telecommunications Cooperative, Inc. New Braunfels, TX
Vice President of Operations
I reported directly to President/Chief Executive Officer and Board of Director’s overseeing the operations of the largest telecommunications cooperative in Texas. My responsible included Engineering, NOC, Internet, Security, Construction, Procurement, Warehouse, Central Office, New Technology, Bandwidth Analysis, Technology Analysis, Churn Analysis, Asses technology impact on RPU and growth, Installation, Repair, Fleet, Building, Budgeting, Strategic Planning and Grounds. I developed the first operating and capital budget for the 50 year old Coop. Our expenses decreased by 43% and capital expenditures came in under budget each year. Customer service measurements improved by 39% and customer churn reduced 22%. I oversaw the designed and build out of the Network Operations Center with state of the art technology centralizing Central Office, Internet, CATV, Home Security and Security Service Center. These operating efficiencies contributed to operating expense reductions. The New Technology introduced under my leadership was improved video and telecommunications delivery, IPTV, FTTH, HFC, and VOD. I developed and implemented corporate workspace standards, planned and remodeled office facilities to comply with ADA.
1997 - 2003
SBC – SWBT, SWBTelecom, SWBVS
Held positions: Area Manager Installation and Repair, Area Manager OSP/Premise, Director of Opertions.
I was assigned the responsibility for the worst performing Installation and Repair group in Texas. Performance measurements were at the bottom in every category. Trained a unskilled management Team to lead and manage their groups with respect and a helpful attitude. The I&R managers quickly learned and applied their new skills to produce the highest performance measurements in Texas. The Team was always in 1st or 2nd place month after month. The Team was number one in productivity, customer satisfaction, safety, and PUC results. The company copied our model and introduced it to all regions.
As part of the purchase of Ameri Tech, the FCC required us to compete in 30 markets against Qwest and New England Telephone. I was responsible for hiring, directing, training, and leading the OSP/Premise management Team for Telecom's start-up business in Denver, Las Vegas, Minneapolis, and Salt Lake City. My Team was responsible for installations (POTS, PRI, DS1, 3, OC3-48, or Frame Relay) and sales technical support. Our markets were the first up and running. All goals were exceeded and the project was completed 3 months ahead of schedule. The 160 million dollar project came in 10% below budget.
Reporting to the President of the Video Division, I wrote the video business plan that positioned us to compete in the video business. We began executing the plan in the MDU market and exceeded budget expectations. This resulted in saving $2MM in phone revenue and generated $500M in video revenue. The company was so impressed with the results that they decided to have us expand into the SDU market. That plan was executed and is still producing outstanding results for the company.
1995- 1997
OPTEL, INC. (CLEC), Dallas, TX
Vice President of Operations and General Manager
I joined the Executive Team with the largest Private Cable Operator in the US. Our goal was to build the company for 5 years and then sell to generate the largest returns for the investors. My territory encompassed 69% of the customers and 74% of the company employees. I hired a sales Team that covered Houston, Dallas, Austin, Chicago, Miami, Naples, and Tampa. The Sales Team exceeded budgeted projections each year and produced large service areas. Houston grew large enough to install a phone switch and go head to head with the local phone provider. Our sales efforts resulted in capturing 73% of phone services in the MDU units and 84% video penetration. $20MM Capital budgets were growing year over year. My management Team that consisted of: Director of Marketing, Director of Sales, 5 General Managers (Houston, Dallas, Chicago, Miami, and Naples), 4 Regional Sales Managers, 1 Director of Call Center with 86 reps, 4 Regional Marketing Managers, and 5 Technical Engineers. This Team consistently grew revenues by 14% and reduced operating expenses. Our EBITA was 47%.
1981 - 1995
Various Cable Companies
Regional General Manager
During this time I worked for four cable companies reporting to the President in each. My objective was to improved systems value through upgrades, rolling out new services, increasing cash flow, and maintaining government relations. Each system was sold and the most successful return on investment was a company’s increased value in 3 years from $22MM to the sales price of $74MM. I was responsible for budgets, payroll, marketing, sales, call center, maintenance center, technology, and strategic planning. In each system, the results were outstanding and large bonuses were distributed to the management Teams.
Education:
Navy – Avionics A & B Electronics, Millington, TN
Navy Certification, Naval Aviation Electronics, 640 Hours Completed
Arkansas Tech University, Russellville, AR
Bachelor of Science, Business/ minor Economics
Miller-Heiman Strategic/Conceptual Sales Training
Completed Project Management Certification with Project Management Institute
Board Member of the American Red Cross – Henderson County, NC
Volunteer: Habitat of Humanity, Connect 7,8,9, After Hours Outreach, VA
Volunteer: President of H.O.M.E. Non-profit Corp.
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