Position involving at least one:computer, server, backup,"technical support", monitor, support, desktop, "call center", helpdesk, "PC support", "data center"
Seasoned IT professional, experienced in computers and saving the company time and money.
Keyword Competencies
Communication, documentation, organization, VMWare, IT, technical, PC support, server, hardware, backup, password resets, operator, printer, mainframe, Windows, Microsoft, technical support, monitor, desktop, call center, helpdesk, netmeeting, information security, data center, applications, phone, problem solving, team building, ISO 9001, computer operator, special projects, reports, online, BMC Patrol, Unicenter, What’s Up Gold
EXPERIENCE
September 2009 to Hanover Insurance
November Underwriting Support Howell, MI
• Utilized mainframe system for special projects.
• Processed loss control surveys using Access and Aries system.
• Inputted, scanned, and routed intensive production data and reported any data communication problems.
July 2008 to Present Adecco Technical Midland, MI
Computer Specialist, contract
• Provided first level support for network, system, software, and/or hardware problems.
• Managed user accounts via Active Directory.
• Provided first level helpdesk duties as first response, slashing response time by 86%.
• Performed testing and verified functioning of Alaris biomedical devices.
• Administered and maintained McAfee Anti-Virus software.
• Analyzed and released quarantined files.
• Assisted in workstation setup, OS loading, and repair.
• Documented user problems with Track-It software.
• Performed printer troubleshooting in a fleet.
July 2008 to present TAC Worldwide Plymouth Meeting , PA
• Installed new MFP printer and workstations for Senator Stabenow.
• Moved, uninstalled, installed, configured, and networked workstations and printers.
• Initiated and verified security procedures.
• Installed and networked new workstations for U.S. Social Security Administration.
• Setup and installed OS and software on SSA workstations.
May 2005 to June 2008 Oakland County Waterford, MI
• Provided break/fix support for workstations and printers.
• Scanned, printed, and entered records.
• Administered Jail Management System via VMWare ESX Server.
• Performed Unix tape backups nightly, using scripts.
• Managed and corrected mainframe batch jobs, using VMS.
• Monitored network systems via What’s Up Gold and engaged support.
• Transferred sensitive files and verified transmission.
• Used Access for records information gathering.
• Worked with techs for various in-house workstation and network upgrades.
• Utilized Active Directory for user accounts at all county police departments.
• Printed sensitive county documents in a high-production setting.
• Diagnosed and repaired high-volume production printers.
• Problem-solved in a teamwork environment.
• Identified and initiated corrective actions with minimal supervision.
August 1996 to October 2004 Electronic Data Systems Auburn Hills, MI
• Provided first level support for network, system, software, and/or hardware problems.
• Monitored, identified and initiated corrective actions with minimal supervision.
• Experience with Windows Server 2003.
• Mainframe batch jobs monitored.
• Password resets done using Microsoft Windows (Active Directory), among other tools.
• Utilized Service Center documentation software.
• Interpreted and reviewed Quality Management System documentation for ISO 9001.
EDUCATION
Baker College Flint, MI
• Graduated Magna Cum Laude.
• GPA 3.81 upon graduation.
• President’s List
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