. I have over 25 years experience in the Residential and Commercial Construction Industry. I have directed and managed over 25 individuals in Options and Design Centers where I was responsible for retail sales in excess of $25 million annually. I was also, directly responsible for authoring a computer software program used for estimating kitchen, bath and flooring stone and tile designs.
As the Customer Service Manager of the J.M.Peters Company I lead my team to a 93%Satisfaction Rating. I worked directly with in house and external council in court disputes and mediation cases
I was also, the Purchasing Manager for Luxury Home procurement for over 8 years where I earned my Six Sigma Green Belt and utilized that methodology to increase productivity and decrease costly errors
Mel Stratton
27022 Azul Drive, Dana Point, California 92624
949-257-5778 „P strattonmel[at]yahoo.com
SUMMARY OF QUALIFICATIONS
Management professional with over 20 years experience in construction with excellent motivational skills.
„X Green Belt Six Sigma Certified.
„X Expertise working with a wide range of construction materials and building processes.
„X Proven track record in meeting and exceeding targets and expectations for quality, schedule and budget.
„X Commitment to Customer Service as a key driver of a company goal attainment.
EXPERIENCE HIGHLIGHTS
2007 to present
ADVANCED BIOMEDICAL CONSULTANTS, West Coast Division
Customer Service Consultant
„X Oversee recruiting coordination and implementation of procedures for presenting qualified candidates for direct hire by Clients
„X Employee evaluations and appraisals for executive officers.
„X Consult and direct team of 15 BIOMEDICAL recruiters.
„X Presenter of regional accomplishments and future Budget projections to corporate management.
2002 ¡V 2007
PARDEE HOMES, Orange County and San Diego Divisions
Orange County and San Diego Design Center Manager
„X Coordination of options from product development to installation.
„X Recruit, train and supervise employees at two divisional design centers.
„X Elevated Customer Satisfaction and Eliant Surveys to 85% Customer Satisfaction.
„X Extensive subcontractor negotiations with emphasis in scopes of work and Contract pricing.
„X Grossed over $25,000,000 yearly at each Design Center
„X Developed Option pricing, product development and interdepartmental interface and Customer Satisfaction
„X Coordinated trade partner relationships with production staff
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2000 ¡V 2002
DR HORTON INC, ENCINATAS, CALIFORNIA
Vice President of Client Services
„X Built over 800 homes per year in 10 projects with the highest customer satisfaction.
„X Created policy and procedure for customer service discipline
„X Product development, budget analysis and implementation of policies and procedures increasing profitability.
„X Managed 5 on site Design Centers.
„X Developed Computer Software connecting and interfacing Department management
„X Responsible for the development of a Customer Service Warranty program with 14 projects and 25 Customer Service Representatives
1987 ¡V 2000
CAPITAL PACIFIC HOMES, formally JM Peters Company, NEWPORT BEACH, CA
Director of Warranty & Purchasing Departments, Design Center Manager
„X Managed production, scheduling, and customer service disciplines.
„X Implemented computer system integrating Construction production and warranty disciplines.
„X Developed an accounting procedure that streamlined contract billing and invoicing.
„X Successfully represented JM Peters and CPH, along side in-house council on Civil and Small Claims Actions.
„X Successfully closed and coordinated over 1200 new home orientations in a one year period with homes ranging from $250,000 through $5.5 million
„X Responsible for office and field staffing and bi annual employee evaluations.
„X Supervised production, scheduling, Options, Purchasing, and coordinating with the Construction and Sales Department.
EDUCATION
California State University at Dominquez Hills
1976 B.A. Geography / Marine and Earth Sciences
SKILLS
Proficient in AS400, CPS Field Connect, Excel, Word, Microsoft Power Point, Outlook, Pharaoh, Integrated Builders Systems, Microsoft Project
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REFERENCES
Available upon request
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