OBJECTIVE: To secure a full-time position in Installation/Project Management within the Dallas, TX area.
WORK HISTORY:
EMPIRE TODAY, LLC (Regional Distribution Center)
Home Improvements Installation Coordinator
Denver, CO 11/03/07 – 04/04/09
Essential Duties and Responsibilities:
* Analyzes business results using reports, and develops and executes action plans for improvement;
* Routes/dispatches flooring and window treatment installs daily;
* Visits new installers on their first job;
* Visits random job sites weekly;
* Creates and exhibits a sense of ownership;
* Creates and supports a safe work environment;
* Miscellaneous duties as requested by senior management.
Customer Satisfaction:
* Ability to lead and train associates to provide excellent customer service;
* Demonstrates a sense of urgency and decisiveness as appropriate;
* Supports the branch management team by handling customer opportunities as required;
* Ability to manage and hold accountable sub-contractors to company standards;
* Ability to work as a team with support departments outside of the branch.
Merchandise and Installation:
* In-depth knowledge of the product mix;
* Working knowledge of permit and licensing requirements for markets being supported;
* Specific knowledge of local competitors and the industry;
* Ability to profitably grow revenue.
Communication and Development:
* Extensive experience successfully managing a large organization of associates;
* Creates a sense of ownership and empowerment in their team;
* Excellent trainer;
* Time management, multi-tasking skills and prioritization skills;
* Written and verbal communication skills to communicate clearly and concisely;
* Strong moral and ethical values.
Financial, Analytical, and Business Competency:
* Complete understanding of revenue, margin and profit components and what drives success;
* Ability to analyze financial performance and plan corrective action to improve;
* Problem solving skills.
Computer Knowledge:
*Siebel Analytics, Microsoft Office (including Outlook).
Essential Duties and Responsibilities:
*Owned and Operated a Flooring Sales and Installation company.
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