LESLIE A. DOUGHTY
88 Shelburne Road Merrimack, New Hampshire 03054
603-424-0215 leslied0911[at]aol.com
Experienced Professional Technical Trainer and Technical Writer
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SUMMARY OF QUALIFICATIONS
Training:
• Technical Instructional and Curriculum Design, Development and Implementation
• Certified IPC Technical Trainer - Electronic Assembly and Cable Wire Harness Assembly Criteria, ISO 9001
• Managed and Developed National corporate Software Training Program
• Implemented Multi-Lingual Technical Training Coaching Program
Documentation:
• Recipient, Price-Waterhouse Documentation Award
• Delivered Senior Executive Management Sales and Product Presentations for new and existing clients in the U.S. and Canada
• Write, Edit and Publish Business Applications Systems Software Documentation, End User Manuals, User Guides, Corporate Policies and Procedures
Quality and Project Management:
• MS Project 2007 Proficient
• Scheduled, Staffed, Budgeted for simultaneous Training Programs in the U.S.
• Electronic Assembly and Cable Wire Harness Assembly Criteria, ISO 9001
• Military Standard and Medical Electronic Acceptability Criteria
• ESD, 5S, Six Sigma White Belt, MSDS Instructional Design and Delivery
LESLIE A. DOUGHTY PAGE 2
Business Software:
MS Word 2007 MS Access 2007 HTML DreamWeaver
MS Excel 2007 Sharepoint Crystal Reports FrameMaker
MS Publisher MS Project 2007 Frame Maker
MS Outlook 2007 Adobe Acrobat Camstasia Studio -
E-Learning & Webinar
Certifications:
• IPC 610 Certified Trainer – Electronic Acceptability Criteria, Military and Medical Standard
• IPC 620 Certified Trainer – Cable and Wire Harness Acceptability Criteria, Military and Medical Standard
Sanmina Corporation Manchester, New Hampshire- Present
Quality Assurance Training Manager
• Design, Develop and Deliver Training Programs for ISO 9000 and 1400 Compliance
• Develop Training Programs and Employee Training Plans for Functional Groups
• Certify /Recertify employees, electrical Engineers and Quality Engineers for IPC A-620 and IPC A- 610 Quality Standard
• Develop, Design and Deliver ESD, RoHS and 5S Documentation and Training for multiple facilities
• Design, Deliver Quality Assurance New employee Orientation and Safety Training
• Training Data Base Oversight and Reporting
LESLIE A. DOUGHTY PAGE 3
GN Netcom, Nashua, New Hampshire 2006-2008
• National Accounts Manager, Business Development
• Designing pre- and post sales and support plans for Telecom Office Solutions to Fortune 1000 companies throughout the United States and Canada for VOIP, Hybrid and Digital Phone Systems and peripherals
• Develop Business Relationships with Decision Makers
• Present cost effective, technology driven solutions to Senior Corporate Executives
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Design, Deliver and Evaluate Training programs for new hires, employees, and supervisor for Broad Band Internet, VOIP Phone systems and High Definition Cable services and systems.
Business Products Specialist
• Residential Multi – Product Sales for Cable, Broadband and VOIP Phone Systems
United States Senate Manchester, New Hampshire 2000-2003
Public Relations Liaison
• Served as the Senator’s in-state representative in meeting with Business, State and Municipal leaders to address, assist and resolve issues and concerns from this constituency
• Traveled throughout the state to address EPA issues, analyze needs and seek legislative and funding solutions for environmental issues, brownfield clean- up schedules business revitalization and redevelopment and Federal Highway Project Grants
• Analyzed complex hi-tech U.S. Dual Technology Trade Policies on behalf of N.H. Businesses
• Presented Awards, Letters of Recognition and Achievement at official State, Business and Civic events
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• Managed $ 1 Million Budget and a professional staff of 12 technical writers and trainers
• Supervised the Design, Content, Writing Style, Editing, Distribution and Packaging of all End User Business Software Manuals and National Seminar Training Program for 10 mid- to large defense industry businesses
• Approved staff work, performed staff evaluations, determined annual increase awards
• Designed and coordinated the production and distribution of Annual Human Resource Employee Benefit Statements
• Write, Edit, and Coordinate Approval Cycle with Senior Corporate Management all Corporate and Division Policies and Procedures
• Deliver Client Site Product Presentations to Senior and mid-level Management throughout the U.S. and Canada
• Provided Sales and Customer Support Product Training for all integrated Business Software Systems including: Human Resources
Payroll Processing
Finance and Accounting
Budget Planning and Forecasting
Project Management and Reporting
• Received Price – Waterhouse Cooper Award for Documentation Excellence
BEVERLY PUBLIC SCHOOL SYSTEM BEVERLY, MASSACHUSETTS
• Teacher of English Grades 7-12
• Reading Specialist Grades K-12
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Education: Rhode Island College
• B.A English
• M.Ed. Education
References Available Upon Request
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