A creative customer-focused Construction and Customer Care Manager who delivers results. Strong customer service and problem solving skills with the ability to resolve conflicts and follow through. Able to prioritize and adapt to rapidly changing situations. A skilled negotiator who can resolve complex situations, delivering solutions to enhance customer relationships.tion with a company
TODD M. DAVIS
Address: 10075 S. Blackbird Cr. Phone: 303.471.4134
Highlands Ranch, CO 8013
CAREER SUMMARY
A creative customer-focused Construction and Customer Care Manager who delivers results. Strong customer service and problem solving skills with the ability to resolve conflicts and follow through. Able to prioritize and adapt to rapidly changing situations. A skilled negotiator who can resolve complex situations, delivering solutions to enhance customer relationships.
Six Sigma Green Belt / Lean Production / Development Planning / Certified Quality Adivisor / Process Improvement
Change Management / Coaching / Performance Advantage Training in Construction and Customer Care
PROFESSIONAL EXPERIENCE
WL HOMES LLC, JOHN LAING HOMES 1998-Present
$1.6 Billion Residential Real Estate Developer
REGIONAL DIRECTOR OF CONSTRUCTION, Colorado Region
Lead a staff of 3 managers and 35 field personnel in all aspects of Purchasing, onsite construction and customer care with an emphasis on reducing direct costs, cycle times, increasing productivity and giving our homeowners the best buying experience in the Colorado Region.
• Team Lead on “Lean Production & Green Team†identifying cost savings of over 1,000 dollars per house and discovered more efficient ways to build.
• Served on numerous different HOA Boards throughout the Denver Metro Area.
• Proven success in building model complexes in 75 days
• Reduced direct construction costs by 12%
• Monitored all safety inspections and third party audits. Maintained a 96% safety rating for the Colorado Region
• Improved morale by developing a plan that took the Customer Service Department from being ranked 85th in the country for customer service to being ranked #1 in the country within six months
• Implemented “Best Practices†during the homebuilding process which led to Zurich insurance audit scores going from 5.33 to 8.59 in a three month period
• Developed new construction scheduling templates and reduced build time from 180 to 144 calendar days.
• Conducted more than 15 Performance and Advantage Construction and Customer Care Training Programs throughout the Colorado Region reducing construction deficiencies by 35%
• Corporate appointed Project Manager to direct Fee Building for IndyMac to complete homes for Neuman Homes
• Proven success in maintaining the department with the highest employee satisfaction rating of 92% for the Colorado Region
• Directed Mold Remediation project and managed over 14 million dollars in repairs
• Created a monthly Trade Alliance Program to maintain positive relationships with our trade partners
• Team lead for the Construction Discipline for Full Lifecycle implementation of SAP R/3
• Responsible for bidding and completion of Habitat for Humanity home in Lowry. Project for Thirdway
• Proficient in Buzzsaw
JOYCE HOMES 1997-1998
Residential Real Estate Developer
GENERAL SUPERINTENDENT, Denver Colorado
Managed a staff of 6 field personnel on 2 jobsites in all aspects of onsite construction and customer care with an emphasis on customer satisfaction.
• Reduced cycle times by 15% in a 7 month period by creating process improvement teams made up of Joyce Homes employees and our trade partners
• Increased customer satisfaction scores by implementing Quality Assurance walk-throughs during the construction process.
TODD DAVIS Page Two
PULTE HOME CORPORATION 1997-1997
Residential Real Estate Developer
SUPERINTENDENT, Anaheim, California
Responsible for all single family vertical construction for 3 communities
• Increased productivity by implementing an excel based computerized schedule.
• Managed community budgets and sales absorption schedules.
KAUFMAN & BROAD CORPORATION 1989-1997
Residential Real Estate Developer
SUPERINTENDENT & CUSTOMER CARE REPRESENTATIVE, Anaheim, California
Responsible for all onsite vertical construction and buyer orientations for 6 communities
.
• Ensured all sites were in compliance with OSHA and EPA regulations.
• Enhanced profitability by building model complexes in less than 60 days.
Arizona State University, Tempe, Arizona
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