1324 Rhone Place, Pleasanton, CA 94566
Home: (925) 399-5661
Cell: (510) 872-9434
Dear Hiring Manager,
I am interested in the Engineering Project / Program Manager position.
My strong experience in product development from concept through production launch and field support is an excellent match for your needs. Additionally, I have a proven track record providing project definition and working in a cross-organization cross-project leadership role in a complex product development environment.
Enclosed is my resume for your further consideration. I look forward to discussing my skills and experience with you.
Dynamic and energetic Program Management professional with extensive years of global experience in product development from concept through production launch and field support. A proven track record identifying and building market share from new product launches in Internet Communications services and enterprise software. Strengths include:
SUMMARY OF QUALIFICATIONS
â€¢ Program Management (Tactical and Strategic)
â€¢ Software Development Lifecycle â€¢ Cross Functional Team Management
â€¢ Release Management
â€¢ Customer Management
â€¢ Systems Integration
â€¢ Project Cost Estimation
â€¢ Recruitment, Selection, and Hiring
â€¢ Production Launch â€“ Engineering and Support
Microsoft Corporation, Mountain View, CA 2005 â€“ 2010
Program Manager, Windows Live Hotmail â€“ 2007 â€“ 2010
Established the scope of work for software components developed for web applications and back-end systems, tracked progress, removed barriers, and mitigated risks to Internet communications applications such as email, instant messaging, chat and enterprise projects.
â€¢ Led product development projects end-to-end from early planning and designing through deployment. Interacting with a diverse customer base around the world to gather and prioritize requirements especially in cross-group scenarios.
â€¢ Wrote functional specs for email service APIs, new business requirements and service updates, as well as, new technology investigation/implementation to deliver new innovative consumer-oriented, Internet communications services that enriched the user experience and increased market share.
â€¢ Drove site engineering team and operations to prioritize, develop, and release new capabilities and features for the Internet communications Suite of services running in production environment, tracking site incidents and security issues, permanent mitigation of root cause and managed identified action items. Drove automation improvements to service delivery systems and QA testing environments resulting in a 25% reduction in production site incidents.
â€¢ Managed a global migration in 36 markets, migrating 600 million legacy MSN Hotmail email accounts to the new Windows Live Hotmail email service. Resulting in a $6 million per year reduction in operations cost by decommissioning legacy hardware, web applications, and back-end systems.
Release Engineering Manager, Windows Live Hotmail â€“ 2005 â€“ 2007
Established a new roadmap and took on the primary responsibility of driving the release related business for Windows Live Hotmail.
â€¢ Staffed and led a cross-functional team of six Release Engineers and two Release Program Managers in a matrixed work environment.
â€¢ Developed a two year roadmap to develop a fully automated deployment system from source control to live site deployment. This included migrating from the UNIX deployment system to a Windows deployment system. Worked closely with Operations and the Lab Engineers to assist in execution of the new automated deployment systems.
â€¢ Reduced by 50% the time required to build and deploy web-based email service software components to production and reduced by 35% the costs of releasing Hotmail software to align with budgetary and business requirements.
â€¢ Drove the release team to gather all requirements on the packaging of applications, developed feature specs using WIX as main technology for MSI packaging to meet those requirements. Drove the adoption of the setup and deployment of MSI (packaging/Authoring).
â€¢ Led project to standardize the new deployment system across all email service components, expanding it to daily build deployment to the lab and a standard hand off to operations.
Sorrento Networks / LuxN Corp. (Start-Up), Sunnyvale, CA. 1999-2005
Sr. Release Engineer/Technical Services Manager
Established the Technical Services team and took responsibility for driving IT Services, Release Engineering, and Lab Services.
â€¢ Staffed and led a cross-functional team of System Administrators, Release Engineers, and Lab Technicians in a matrixed work environment.
â€¢ Implemented IBM ClearCase and IBM ClearQuest to control source code and setup problem tracking and reporting enterprise-wide for multiple projects.
â€¢ Established IT networking services in a UNIX and Windows computing environment. Supporting all network routers, desktops and laptops, databases, licensing, capacity planning, service contracts, lab equipment with a $3 million dollar budget.
â€¢ Established the Lab Services team to setup and support QA testing of optical networking solutions, enabling delivery of high-bandwidth data, storage, video, and voice services.
Bachelor of Arts, Political Science, University of California Los Angeles, CA
AA in Business Administration, De Anza College, CA
Program Management/Project Management Certificate, UC Santa Cruz Extension, CA
â€¢ C++ Programming, UC Santa Cruz Ext.
â€¢ Networking Technologies, UC Santa Cruz Ext.
â€¢ Web Technologies, UC Santa Cruz Ext.
â€¢ Client/Server Architectures, Sony Electronics
â€¢ Data Communications, Sony Electronics
â€¢ Managing within the Law, Sony Electronics
â€¢ Leadership and Team Development for Managerial Success, AMA
â€¢ Project Management, Microsoft Corp.
â€¢ Writing Functional Specs, Microsoft Corp
â€¢ Time Management, Microsoft Corp.
â€¢ Managing Projects with Microsoft Project
â€¢ Interpersonal Skills, Microsoft Corp.
â€¢ Managing at Microsoft, Microsoft Corp.
â€¢ Successfully Managing People, AMA
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