Obtain a respective career in the residential home building industry and to utilize my knowledge and skills to contribute to customer satisfaction as a superintendent, estimator or designer.
QUALIFICATIONS AND SKILLS
Business Management
• Proven supervisory skills including hiring, termination, scheduling, training, and office administration.
• Created and balanced self-employment budget.
• Reduced operations costs by 24%.
• Inventoried and purchased commodities from purveyors.
• Managed performance and quality.
• Organized workflow in the Architecture Department using Microsoft Office Suite.
• Exceptional ability to work both independently and as a team player who can contribute to an inclusive environment
Design
• Taken local classes in Construction Management, Appraisal, Real Estate and AutoCAD.
• Worked with the estimating department to create more efficient and cost saving designs.
• Constantly walked the homes thru all stages of building process to gain knowledge and create a better product.
• Working knowledge of the design and building process using Ameri-CAD, AutoCAD, and VisionREZ.
• Created and revised custom designs according to customer specifications.
• Designed new home plot plans, redlines, models, and new product.
Customer Service
• Excellent interpersonal and listening skills.
• Audited all customers’ files before and after the completed job.
• Interprets and analyzes consumers’ written or verbal grievance or dispute.
• Educates consumer on dispute management and offer options for immediate resolution.
• Identifies, analyses, and investigates dispute issues.
• Maintains the integrity of the database by ensuring data quality and accuracy.
• Provided excellent customer service, follow-through, and quality assurance.
• Worked directly with the builders, sales, coordinators, division managers, and upper management to ensure customer satisfaction.
Sales and Marketing
• Created flyers, mailings, and newsletters to generate new business using Microsoft Publisher.
• Contacted prospective clients and made sales presentations.
• Generated multi-million dollars in sales and listings.
EDUCATION
Texas Tech University, Lubbock, Texas
Bachelor of Science in Restaurant, Hotel, Institutional Management, GPA 3.51
Collin County Community College, Plano, Texas
Texas Real Estate License
EMPLOYMENT HISTORY
Experian, Allen, Texas
Customer Service Representative II June 2009 – Present
City of Carrollton, Carrollton, Texas
Temporary April 2009 – June 2009
Darling Homes, Inc., Frisco, Texas
Architectural Drafter June 2006 – September 2008
Prudential Texas Properties, Plano, Texas
Realtor July 2003 – June 2007
BSB Design, Dallas, Texas
Architectural Designer October 2001 – July 2003
Grand Homes, Dallas, Texas
Architectural Designer, Sales Assistant July 1998 – October 2001
Pappas Restaurants, Inc., Dallas, Texas
Restaurant Manager August 1995 – July 1998
ASSOCIATIONS
Texas Tech Alumni Association – National Chapter, Texas Tech Alumni Association – Collin County Chapter (Current Board Member, Former Vice President), Stone Brooke Crossing Home Owners Association (Current Vice President), National Association of Realtors, Texas Association of Realtors, Collin County Association of Realtors.
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