Objective: A dynamic leader who is seeking an opportunity in the Human Resources field that promotes my ambition to learn and grow while strengthening and benefiting the goals of the organization.
Education:
San Jose State University December 2009
B.S. Degree in Business Administration, concentration in Human Resource Management
• Officer of the Society for Human Resource Management (SHRM)
Work Experience:
mSpot – Palo Alto, CA October 2009-Present
Recruiting Assistant
• Provide administrative support to the HR department, in recruitment
• Assist the HR group in updating and redrafting existing recruitment policies
• Perform routine clerical duties including the processing of mail, filing, photocopying, faxing, data entry, scheduling of meetings related to recruitment procedures
• Arrange interviews – room booking; candidates; hiring managers
• Receive and screen resumes, make plan of interview, sending response to candidates
• Implement recruiting efforts through job advertising campaigns, website and print job posting and employment fairs to generate candidate pool
• Assisted HR Manager with employee relations issue
• Demonstrated ability in dealing with high levels of confidentiality
• Ability to work with minimal or no direction
Wells Fargo Bank - San Jose, CA December 2004- September 2008
Staffing Specialist
• Performed high level of internal and external recruitment of retail staff in coordination with the Wells Fargo Internet Services Group
• Created, planned, and managed innovative recruitment projects including: job advertising campaigns, website and print job posting and employment fairs to generate candidate pool
• Coordinated communication and project management between various department managers and teams. Developed and maintained partnerships with recruiting agencies, schools, and management level affiliates
• Facilitated internal and external new hire processes: analysis and distribution of staffing reports; monitor applicant placement and progress; conduct background screening; create and extend offer letters; profile new team members into internal database; conduct New Hire Orientation
• Maintained Applicant Tracking System to ensure requisitions are opened and closed in a timely manner
• Created and modified documents such as invoices, expense reports, memos, letters and financial statements
• Demonstrated ability in dealing with high levels of confidentiality
• Demonstrated ability to deliver with a continual focus on precision an d accuracy
• Aspired to seek training relevant to Human Resources to further education in HR field
• Executed special projects as requested
Administrative Assistant
• Supported Wells Fargo in Santa Clara County Regional Business Management: creation of new reports to emphasize business production and goals; collect data, analyzed numbers and distribute reports
• Assisted with balancing of general ledger line items and expense accounts for the Santa Clara Market
• Resolution of escalated customer complaints
Customer Service and Sales Representative
• Serviced new and existing clients, delivered value through banking and financial products offered to customers
• Achieved sales and performance goals consistently through: regular customer contact, relationship building, and on-going development of sales, financial planning, and referral resource management
Lead Teller/Teller
• Completed daily compliance reports and documentation in preparation for audit
• Trained, developed, and supervised teller team
• Mitigation of operational losses for retail store location
• Processed a variety of financial transactions for both consumer and business clients
• Created an environment of exceptional customer service; received top ratings on customer surveys
Skills and Profile:
• Bilingual: Vietnamese and English
• Previous experience with use of electronic applicant tracking system and internet recruiting: PeopleSoft and PeopleScout
• Demonstrated ability to effectively use computer based applications; proficient skills in Microsoft Office, HRIS, and Adobe
• Effective at working in a high paced environment
• Ability to build strong collaborative partnerships with client group
Community Service:
Books Aloud, Inc 2008-2009
Volunteer; San Jose, CA
• Prepared and distribute food: sorting food donations, packing family and homeless food bags, allocate groceries and produce
• Sort and hang clothing donations
St. Lucy’s Church 2001-2004
Teacher’s Assistant; Campbell, CA
• Provided clerical assistance to Teacher
• Co-facilitated with other TA’s when appropriate
• Enhanced bible learning through team development activities
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