, I am seeking a challenging supervisor position that offers the opportunity to utilize my skills and experience to assist an organization in meeting its goals and objectives.
John Phalen
Profile:
• Background encompasses extensive professional experience in the following key positions of responsibility: Project Manager; Construction Superintendent; Sales Consultant; Operations Manager; Project Coordinator; Managing Partner; Kitchen Manager; Project Coordinator; Division Manager; Account Representative.
• Strengths: Degreed professional with extensive business, project management experience, and executive experience; detail-oriented problem solver; proven success in reducing loss and accelerating cash flow; energetic team leader with proven skills in recruiting, training and motivating effective personnel; excellent communication skills; proven leadership abilities; team player (works well with others).
Areas of Expertise
Construction Management Project Management/Coordination
Adhering to Building Code Regulations Operations Management
Hiring, Training, Supervising and Human Resources Management
Motivating Personnel Sales/Marketing
Customer Service Quality Control
Finance/Accounting Securing Bids/Negotiating Contracts
Reviewing Blueprints Advertising
Kitchen Management Reducing Accounts Payable
Selected Accomplishments:
- Appointed commissioner of the South Island Public Service District by Governor of South Carolina. Term expires 2012
• Construction Superintendent (Pulte Homes, Inc.): Managed construction activities for a “Fortune 200” production housing building company.
• Sales Consultant (Case Handyman Services, Inc.): Increased monthly sales goals and increased average sale by 12%.
• Operations Manager (L.J. Business Services, Inc.): Negotiated national installation program with customer that secured a $1 million account and insured profitability of program returning over a 30% profit to company.
• Project Coordinator (Apex Building and Land Development, LLC): Marketed special options to clients, which generated more than $115,000 in project additions and returned over 20% in additional profits to company.
• Managing Partner (Dog‘s Breath Saloon, LLC): Effectively managed cash flow achieving profitability within three months of opening and repaid start-up loan within one year.
• Division Manager (American National Skyline, Inc.): Overhauled collections procedures; reduced outstanding accounts receivable from over $60,000 to less than $7,000 within 4 months.
Education:
• Bachelor of Science Degree in Business Administration – Management (1986); Xavier University, Cincinnati, Ohio; R.O.T.C. outstanding leadership award; Junior Class Representative on student council.
• High School Diploma (1981); St. Edward High School, Lakewood, Ohio
• Erosion Prevention and Sediment Control Inspector (SWP), South Carolina Department of Health and Environment Control
Professional Experience:
. Assistant General Manager June 2008 to Present
Hinchey’s Chicago Bar and Grill
Responsible for all scheduling of wait staff and ordering of all restaurant and bar supplies. Train and motivate staff in customer care and quality assurance. Daytime bartender.
. Construction Superintendent September 2003 to January 2008
Pulte Homes, Bluffton, South Carolina
• Managed all aspects of construction for a production housing building company concentrating primarily in the retirement segment of the market, handling approximately 15-40 houses at a time; communicated with the homeowners during all phases of construction, relaying the company‘s expectations to the owner, while being responsive to all homeowner concerns to ensure complete homeowner satisfaction with the finished product; ensured that product met all company and local building code regulations, verified all change orders or any changes from contracted agreement; kept open lines of communication with all subcontractors ensuring the delivery of a timely, cost effective and quality product; generated timely reports to management utilizing laptop computers and trade specific programs.
Sales Consultant March 2002 to November 2002
Case Handyman Services, Inc., Hilton Head, South Carolina
• Residential and commercial sales for a construction/remodeling company; oversaw construction project and ensured customer satisfaction with project; established commercial sales market for company.
Operations Manager 2001 to 2002
L.J. Business Services, Inc., Bluffton, South Carolina
• Supervised/coordinated four to six project managers that generated $3 million in yearly sales for a nation-wide fixture installation company; personally supervised the remodeling of 3 major department stores and placement of fixtures returning a $200,000 profit in 3 months.
Project Coordinator 1999 to 2001
Apex Building and Land Development, LLC, Bluffton, South Carolina
• Organized and directed activities of contractors, subcontractors and craftsmen, developed materials list, construction schedule and labor projects; secured bids; negotiated contracts; reviewed all blueprints; made and/or approved modifications to meet buyer requests and code regulations; generated and oversaw completion of punch list for each project.
Managing Partner 1997 to 1999
Dog‘s Breath Saloon, LLC, Bluffton, South Carolina
• Opened, established and managed this successful bar, generating sales revenue of over $300,000 in a town of fewer than 1500 people; planned all operational activities including marketing and advertising; pricing and menu development; quality control; inspections; licensing; purchasing; supplier contracts; daily accounting.
Kitchen Manager 1996 to 1997
St. Simon‘s Brewing Company, Syndicate Investment Group, Hilton Head, South Carolina
• Kitchen Manager: Recruited to improve operational effectiveness and viability of a 200-seat restaurant; implemented productive changes in food quality, loss control, food cost and employee morale; supervised daily activities; trained and scheduled employees; eliminated redundant staff; reduced food cost from over 50% of budget to 28% within two months.
• Project Coordinator: Coordinated demolition and reconstruction of facility; managed $700,000 materials budget, negotiated favorable supplier and subcontractor contracts, prices and schedules; authorized purchases and recruitment of required labor; provided code compliance oversight; scheduled all required inspections; assured resolutions of any regulatory/environmental/OSHA concerns.
(Prior experience: President, Project Manager and Account Representative for Midwest Fence Company, Inc., Cleveland, Ohio, 1985-1995).
Professional Associations:
• International Fence Industry Association: Northern Ohio Chapter President (1991-1993); member of International Board of Governors (1991-1993).
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