With 25 years of experience in the construction trades, beginning with a hammer and progressing to management, I offer my future employer intelligence, innovation, commitment, dedication and a wide range of applicable skills. I am as versed in the field as I am with demanding owners/customers and in both venues my accomplishment is the delivery of a quality product within budget and deadlines. I am an effective team manager, I work well with all trades, I am successful dealing with governmental regulators and regulations, and my customer relations scores consistently rank in the upper 90% with JD Powers.
My resume is attached and references are available upon request. I would appreciate an interview at your convenience to discuss the role my skills and experience could play in furthering your company's success. I am confident that you would find the expenditure of this time worthwhile.
I thank you for your consideration.
Sincerely,
Don Suster
PROFESSIONAL EXPERIENCE
Dandy Don's Handyman Service 2007-Present
Lennar Corporation
Senior Customer Care Manager 2005-2007
* Annually responsible for 10 million in residential construction completion management
* Responsible for departmental schedule and budget
* Negotiation and coordination with subcontractors for 20-20 tickets in three communities
* Management of timely warranty delivery
* Direct homeowner relations in performance of 30-90 and 360 day TLCs
* Devised new processes for walk-throughs resulting 90%+JD Powers CSS
Jenamar Builders
Customer Care Manager 2004-2005
* Managed a department of five employees
* Responsible for strict home completion budgets
* Responsible for quality-controlled home delivery to customer expectations within established cost per home
* Redesigned procedures for frame-walks to ensure QC
* Maintained customer relations through year-end walk-throughs
Homes By Towne
Superintendent 2003-2004
* Management of trades for back-side production of 20+ homes at a time
* Coordination for all city inspections and inspector relations
* Direct relations with clients for QC
* Manage hands-off of quality finished home to customer care department
Benchmark Homes
Inspection Supervisor 1995-2003
* Inspection of all homes under construction
* Scheduling trades to complete homes on schedule
* Weekly superintendents meetings
* Noted for setting realistic goals and problem solving ability
* Achieved consistent team goals of 95% JD Powers CSS
EDUCATION
Omaha South High School
Attended Professional Trades Training Courses
Degree-Nebraska Professional Home Inspection
Former Union Carpenter Member - 10 years
HVAC Certified
Certificate of Home Builders Association of Arizona
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