To have a position that will help a company succeed in growing and providing quality products or services.
ROBERT W. KLEMM
EXPERIENCE SUMMARY
Major Areas of Expertise include:
1. Professional technical writer and materials developer with over fifteen years of experience in developing job qualification manuals, procedures, and technical documentation for government, logistics, pharmaceutical, wood products, oil, chemical, high-tech manufacturing, mining, and health care industries.
2. Business and industry expertise includes extensive experience in manufacturing, utilities, DOE sites, and health care institutions working with staff to improve protocols, procedures, and work processes. Industries served include Pharmaceuticals, Health Care, High Technology Manufacturers, Food Processing, Pulp and Paper, Federal Government, and Mining.
ACCOMPLISHMENTS
• Taught “Technical Writing†and Professional Writing for Engineers†for the U.S. Department of Energy, Solutia, and Capsugel (Pfizer).
• Developed and implemented the design basis analysis for a DOE site.
• Analyzed processes and wrote “Greenfield†procedures for DOE prime contractor.
• Wrote the industry guideline for plant assessments for INPO.
• Created Quality Assurance qualification programs; complete with manuals and procedures.
• Conducted over 90 organizational and plant program assessments, evaluations, and audits.
• Wrote the ISO procedures for five lines of business.
• Developed process maps and supporting procedures with documentation for foundry and mining industries. This resulted in process efficiencies of over $1.6M.
• Performed analysis and review of hospital procedure and protocol database in preparation for JCAHO site visit.
• Reduced 1700 procedures by over 31% in health care facility and improved technical accuracy of protocols by 28%.
• Analyzed requirements and developed work instructions and job qualification manuals for eleven lines of business in the food processing business. Results included a 37% increase in work performance.
• Developed scripts and video for LAN delivery of procedures and qualification materials in the manufacturing and pharmaceutical industries and government.
• Analyzed, designed, and developed over sixty training and development manuals for operators, maintenance, technical, and engineering job positions.
WORK EXPERIENCE
Principal Consultant/Owner – 18 years
Consult in all areas of process and procedure analysis and development for Fortune 500 businesses and international governments.
Specialist in developing technical manuals, operations procedures and work instructions, and process maps. Extensive experience in conducting plant process assessments and OJT certification, organizational design and development, and supervisory/ management development.
Major clients have included: WSRC, Bechtel, Pfizer/Capsugel, Mayo Health System, Élan Pharmaceuticals, Motorola, GIW, General Mills, Cadbury Adams, Weyerhaeuser, Arizona Chemical, and Kellogg.
QUALIFICATIONS
Degreed in Statistics, Social Science, and Education/History, with minors in Science & Psychology.
Certified as a Franklin-Covey facilitator in 7 Habits of Highly Effective People, 1st Things 1st, and Principle-Centered Leadership.
Accredited Associate of the Institute for Independent Business (IIB).
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