To secure responsibilities utilizing administrative, operations, oversight and compliance literacy and interpretation skills.
OBJECTIVE
To secure responsibilities utilizing administrative, operations, oversight and compliance literacy and interpretation skills, as the Holden Search Corporation Director of Assisted Housing.
EDUCATION
Post University Online Currently pursuing an MBA Degree
Southern CT State University Earned Bachelor of Science Degree August 2004
SUMMARY OF QUALIFICATIONS
- 10 years customer service, problem solving and conflict resolution discrepancies
- Experience in property management, compliance enforcement and program administration
- High degree of energy and enthusiasm, interpersonal and communication skills
- Very strong interest in community relations, economic development and urban environment
PROFESSIONAL EXPERIENCE
SOCIAL SECURITY ADMINISTRATION 9/2005 – Present
Administrative Assistant/Service Representative: Responsible for daily operations, fiscal and administrative support and benefit resources of 45 employees, inclusive of the District Manager and 5 Executives
Personnel liaison accountable for payroll and leave benefits of 40 employees; Maintains confidential personnel records, salaries, promotions and appointments; Researches, Analyzes and Interprets Administrative Policy and Procedures; Serves as primary point of contact with external and multiple inter-agency representatives; Negotiates, compiles and monitors allocated budgetary expenditures; Authorizes third party payments; Investigates and resolves billing discrepancies; Coordinates outreach seminars, new employee training schedules, inspections, conferences, workshops and recruitment efforts and seasonal vaccinations visits; Processes remittance checks, administrative payments and applies corrective actions; Ensures participants comprehend eligibility of Retirement, Survivors, Disability and Medicare Insurance programs; Utilizes strong follow-up skills and techniques; Initiates enrollment and termination of wage garnishments and health-care benefits; Reviews and refers fraudulent activity to investigative agency representatives; Validates authenticity of documents; Utilizes various databases and software programs; Establishes rapport with multiple state and federal and non-profit agency representatives; Compiles and monitors compliance of monthly and annual statistical report; Responsible for preparing employee evaluations, monthly and annual statistical reports; Administers staff and operations personnel issues, concerns and compliance regulations; Assists with prepares grievance, labor/employee relations and personnel cases or projects
HANROCK GROUP/BROOK HOLLOW APTS 5/2002 – 2/2005
Property Manager: Part-time employment overseeing operations and financial accountability of occupancy goals and upkeep of physical condition and appearance of rental units
Ensured efficient functioning of the property; Accounted for a significant portion of the on-site collections, posting and deposits of rental payments; Wait-list management and periodic follow-up; Supervised contractors and maintenance personnel of 3 full-time and 2 part-time; Granted evictions and worked diligently with legal representatives regarding delinquent residents; Performed new resident/entrance and exit interviews
HOUSING AUTHORITY OF THE CITY OF NEW HAVEN 12/2001 – 08/2002
DUNHILL STAFFING AGENCY
Occupancy Intake Specialist/Contract Administrator: Assisted prospective and current residents, as well as landlords with comprehension and eligibility of housing subsidy programs
Expedited the admissions wait-list by assessing, verifying and determining eligibility for
Section 8/HCV and Public Housing residential programs; Disbursed 200 vouchers; Calculated annual and interim re-certifications subsidy payments; Ability to organize and manage an office and staff for the purpose of meeting program goals and performance measures; Knowledge of HUD Rules and Regulations governing the Section 8 Program and ability
produce work that is in compliance of such rules; Facilitated informational housing seminars;
Applied conflict resolution via mediating landlord/tenant disputes
WATERBURY HOUSING AUTHORITY 7/2001 – 12/2001
SERT Housing Subsidy Program Manager: Maintained New Haven satellite location of SERT program for recipients without transportation to the main office
Administered 619 SERT (Section 8, RAP and T-RAP) vouchers of low-income housing participants/clients from satellite location; Interviewed and interpreted results of program
requirements; Executed HAP contracts; Periodically audited files to ensure accuracy;
Supervised 4 program clerks; Performed Entrance/Exit housing landlords via facilitating informational seminars within community settings; Responsible for all housing-related PHAS and SEMAP monitoring, documentation, and submissions; Successfully assisted with the public housing backlog which included
recertification and training staff on procedures and regulations
WINN MANAGEMENT/SUNSET RIDGE APARTMENTS 12/1999 – 07/2001
Assistant Property Manager, Leasing Assistant: Used sales exp to attract and retain residents
Retained 75% of current tenants and increased wait-list of prospective residents by 40%;
Monitored and ensured compliance of an existing portfolio of 300 LIHTC units, with 80% subsidy; Generated fiscal reports; Maintained work orders, staff of 4 maintenance personnel, inventory supplies; Collaborated with external contractors; Developed programs; processed housing applications; determined program eligibility, conducted annual and
interim re-certifications of income and household composition and maintained confidentiality of
applicant and resident files
COMPUTER LITERACY
Proficient in Microsoft Office: Windows, Outlook, Access, Excel, Power Point; IBM Compatible Hardware; Emphasys
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