Applies a Dedicated Work Ethic to Secure Project Deliverables within Scope and to Specification
Innovative leader in the business and operational management sector with more than 15 years customizing and executing strategic action plans to drive business growth and continuous improvements. Effectively coordinates the operations for multimillion-dollar companies. Forges and maintains key alliances to drive profit. Background includes multiple industry-related certifications and awards and experience. Utilizing the management experience received for many years and combining this with the new knowledge of renewable energy created the betterment of the company’s environmental future and profitability.
Renewable Energy Management
Continued Educational Course Study underway in
Renewable Energy accreditations in Wind, Solar, Bio, Thermal and future completion of my LEEDS AP accreditation by end 2010
Course study at Bloomfield College on Photovoltaic National Certification
“North American Board of Certified Energy Practitioners of Photovoltaic’s†Completed Dec 2009
“North American Board of Certified Energy Practitioners†Advanced course study Bloomfield College completion Dec 2010
Bloomfield College March 2009 to Dec 2009
Mac SYSTEMS April 2008 to March 2009
EXECUTIVE DIRECTOR OF HOME SERVICES
Home service Provider Division of Green Hardscaping, Landscaping and Solar Installations
• After evaluation of all stores, contractors, in-house employees, and customers, developed new clear paths of responsibilities for all parties to have a working knowledge of job responsibilities and direction. For example: eliminating the in house-sales people to the contractors selling the installation at the site and cutting costs of operation by 18%
• Reorganized company format on selling Home Depot installed landscaping and Hardscaping installed products to Home Depot customers
• Increased sales closure rate to over 43% while saving 54% by reorganization
• Customer satisfaction rates soared from a low of 37% to over 97.3%
• Developed detail training and SOP for all parties to follow
• Created a new division for the Photovoltaic (Solar) sales and installation to service and install solar arrays in customer’s locations. This program was no longer used after I left.
THE STONE AGE, LLC Jan 2006- April 2008
Operational and General Manager
• Organized the day to day operation of Stone Age both in the retail and the wholesale divisions
• Constructed a comprehensive business plan for the CEO to set standards, goals and direction
• Developed the sales department matrixes for their interaction with other areas of the organization
• Project managed the design, construction, and completion of a 31000SF customer display area covering all the facets of our business
• Developed procedures for the pickup, delivery, distribution, transportation, will calls, special orders, and supplier ordering.
• Worked with the CFO to have a accounting system that would cover all the financial requirements for day to day, month’s end and year end accountability
• Managed all the outside installation crews, in-house associates, supervisors, and managers through accountability and Leadership
NICOLOCK PAVINGSTONES OF NEW JERSEY Jan 2004-Jan 2006
Contract Assignment for Business and Operations Setup
• Contracted to construct a central distribution yard in 2 years with a budget of 3.1M for Hardscapes and landscaping products
• Developed, managed, location, start up of the New Jersey division of distribution
• Negotiated terms and conditions for a suitable location for the operation of a distribution and sales yard
• Organized and project managed the construction, communications, business operations, housing, transportation, distribution, inventory, personal, logistics and finding a location within an urban enterprise zone to minimize sale tax to the consumer
• Successfully completed assignment within budget
CAMBRIDGE PAVING-STONES
Sales Manager Representative Feb 1997-Jan 2004
• Recruited by the CEO to help start up a new product line called “Hardface Pavingstone’sâ€
• Developed distribution channels through research and industry standards
• Marketing product recognition for a nontraditional product line
• Project managed the new manufacturing facility for production of the growing Pavingstone business
• Worked with the design and image team to produce POP’s, literature, impact literature, web site and online design capabilities
• Created the in-house matrix’s for logistics of order entry, forecasting, order entry and field personal standards
GRINNEL ENTERPRISES
Director, Sales/Marketing Jan 1996-Feb 1997
• Oversaw account management efforts, forging and retaining relations to drive profit and generate repeat business
• Led staffing and training procedures while directing expansion functions.
• Provided superior customer support, defining and meeting consumer needs.
• Applied motivational approaches, generating a 50%+ increase in sales
• Placing senior management improvements like flow accountability, chains of command, interim problem solvers, key holders for customer service reps, and forging and maintaining strategic alliances with vendors and customers
• Increased customer satisfaction ratings from 31% to 98% within a one-year period by conducting effective training and change management
• Created a high-impact promotional campaign using new Point of Purchase advertizing, television, and publication outlets
• Developed and integrated an enhanced robotic engraving machine, boosting workflow from 53 stones daily to more than 300 stones daily
• Facilitated contract negotiations with the New Jersey Nets on a promotional campaign to broaden the product awareness of Grinnell Concrete Products
HOME DEPOT
District Installation Manager March 1990- Jan 1996
• Managed and supervised over 500 associates, Assistant Managers, Store Managers, District Managers and directors to understand the operation of Installed Services
• Coordinated the integration of products and services into the marketplace
• Created Product Specification Sheets that translated the product to be installed into a document of information to the associate and the consumer
• Conducted and formulated the training programs for all contractors and store personal
• Maintained open lines of communication between retail personnel and subcontractors to drive efficiencies.
• Led product training while maintaining a 97% customer satisfaction rate nationwide.
• Conducted in-depth market research to identify and capitalize on growth opportunities
• Home Service, Installed sales went nationwide after the tremendous success of the northeast operation
• Managed all major construction operations
• Began the design of the computerized tracking for Home Services
• Worked with other managers on state and local governments for licensing requirements on Electrical and Plumbing trades
• Received a Home Depot Leadership Award for outstanding service of a New Product Line
• Awarded New Product Manager of the year for Outstanding Organization and Development
RACH INC.
Owner Prior- March 1990
• Managed all aspects of the business including marketing, business development, and financial aspects
• Expanded the construction business to over 40 in-house personal
• Operated a crew as great as 200 on-site trades and suppliers doing Residential and primarily Commercial projects
• Worked on multi projects simultaneously started on time and on budget
• Developed future business by selling maintenance contracts to customers
PROFESSIONAL DEVELOPMENT
Bloomfield College “North American Board of Certified Energy Practitioners of Photovoltaic’s†Completed December 2009
Bloomfield College “North American Board of Certified Energy Practitioners of Photovoltaic’s†Advanced course completion July 2010
University of Hartford Bachelor of Science Mechanical Engineering
Van der Koi Business leadership Certificate of Completion
Completed Coursework in HVAC Lincoln Technical Institute
Bell & Howell (DeVry Institute) Electronic Design and Technical Certified
Van der Koi Business leadership Certificate of Completion
International Business Management International Course Completion (online)
ICPI Sales/Contractor Training Instructor Certification of Completion
Home Depot Retail Management Training Certificated
Fluent Languages spoken German and English
German American Chamber of Commerce Active Member New York City
Community Emergency Response Team Certified Chairman for the Passaic River Coalition
Little Falls Flood Community Coalition Chairmen Tri Town Coalition for the Peckmen River Board member
US Military Experience in Engineering with the US Coast Guard
Member of the PVOEM
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