Talented, results-driven Sales/Operations Manager with 20 plus years experience building and leading successful sales and service operations. Vision driven leader with expert qualifications in identifying market opportunities and operating solutions to drive forward revenue and profit growth. Successful “Change Agent†with a stellar track record directing operational turnarounds and startups. Team-based management style. Strong work ethic. Unmatched drive and ambition.
Strategic Sales & Market Planning / Multi-Site Operations Management / Budgeting & Finance Management & Staff Development / Competitive Analysis & Positioning / Cost Containment
Contract Negotiations / Sales & Service /Quality & Productivity Improvement
New Business Development / Customer Relationship Management / Resource Management
Talented, results-driven Sales/Operations Manager with 20 plus years experience building and leading successful sales and service operations. Vision driven leader with expert qualifications in identifying market opportunities and operating solutions to drive forward revenue and profit growth. Successful “Change Agent†with a stellar track record directing operational turnarounds and startups. Team-based management style. Strong work ethic. Unmatched drive and ambition.
PROFESSIONAL EXPERIENCE
McCOY WORK PLACE SOLUTIONS, Houston, Texas 2007 – Present
Director of Client Services
• Team Leader for the number one commercial furniture, carpet, and specialty products Company in Houston with annualized revenue of $120 million. Operations leadership responsibility for two market segment teams, strategic planning, business development, budgeting, marketing and sales strategy, staffing, training and development, project management, sales and service operations, key account management.
• Directs and empowers a team of 28 generating $30 million in growth revenue. Developed and implemented new procedures, programs and systems that significantly reduced operating costs. Coach and mentor to team Sales, Designers, Project Managers, and Customer Service Coordinators.
GCA SERVICES GROUP, Houston, Texas 1999 – 2007
Regional Manager
• Seven year management career with this nationwide leading provider of quality facility and maintenance services. Full sales, P&L, and operating leadership responsibility for three branch locations, all strategic planning, business development, budgeting, marketing and sales strategy, staffing, training and development, project management, sales and service operations, contract negotiations and key account management.
• Direct and empower a management team of 15 and a staff of 400+ generating $16 million in growth revenue. Developed and implemented new procedures, programs and systems that significantly reduced operating costs.
• As sales manager negotiated and secured contracts with ExxonMobil, ChevronTexaco, YMCA, Houston Chronicle, Texas Instruments and other major corporations, securing millions of dollars in new business revenue. Grew revenue by 50% through new account growth and renewing of strategic accounts.
Michael Kelley Page Two
PROFESSIONAL EXPERIENCE (Continued)
MediqPRN, Houston, Texas 1997 – 1999
Regional Operations Manager
• Recruited by this capital medical equipment manufacturer to maximize sales and service operations within a 13-state area.
• Held full P&L responsibility for strategic sales and market planning, quality management, inventory control, warehouse operations, site inspections, risk management, billing and records management, fleet acquisition and management, lease negotiations and the entire HR function.
• Analyzed existing operations and introduced new inventory and accounting systems and procedures that drove sales and gross margin to unprecedented levels.
• Positioned the Houston branch as the No. 1 office in the company (out of 96 offices). Experienced manager with skills in leading direct reports as well as cross-functional teams, managing a product line from cradle to grave, determining and documenting new product requirements, developing sales forecasts and product pricing, and launching new products to the marketplace. Proven ability to
• Managed key account relationships and large-scale projects. Experience with presenting to senior management, representing senior management in discussions with others in the company, meeting with customers, and training.
MELDISCO, Houston, Texas 1994 – 1997
District Manager
• Accepted into fast-track management program and assumed full P&L leadership for 21 retail store locations with revenues exceeding $16 million.
• Scope of responsibility included strategic sales and market planning and execution, management and staff recruitment and development, inventory management and control, new product and merchandising strategy, budgeting and reporting.
• Led the turnaround of several underperforming facilities experiencing low employee morale, productivity and shrink issues.
• Introduced new merchandising strategies and inventory controls, and an aggressive management training program that significantly improved gross profit margins.
MILITARY EXPERIENCE
• Ten years of active military service as an Educator and Training Instructor for Medical Corps (dentistry, surgery & ER) and basic military science (human resources, TQM).
• Developed course curriculum, training programs and materials, and facilitated training to 400+ students annually.
• Functioned as Trainer in the certification of new instructors.
EDUCATION & CONTINUING PROFESSIONAL DEVELOPMENT
Leadership Training • HR Management • Medical Technology
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