Dawn C. Duffy
1426 Oakglen Street
Pittsburgh, PA 15204
412-537-7597
dduffy511[at]gmail.com
Objective
Innovative sales professional with experience in various markets and customer bases
seeking to join an advancement team focused on growth potential and cultivation of
relationships. Meets and exceeds sales goals through consistent customer relationship
development, incremental sales strategies and decisive planning with sales team and
management.
Qualifications
October 2009 – June 2010
Legacy Remodeling Inc.
Pittsburgh, PA
Certified Design Consultant – Basements and Kitchens
I traveled to customers homes, took precise measurements of the basement, kitchen, or
attic to create a floor plan. I utilized my creativity to create a design plan that met all of
the customers’ needs and wants. My primary duties were to create interest in the Owens
Corning Basement Finishing System, Atticat, as well as kitchens. I would also address
clients’ questions and concerns. I demonstrated the products and advised clients on how
using these products can be the best solution for finishing the kitchen or basement areas
of their home. I spent much of my time traveling to and visiting with prospective buyers
and current clients.
June 2006 – October 2009
Guardian Protection Services
Warrendale, PA
Sales Administrator - Builder Sales Division
My primary focus in this position is to provide administrative support to the Vice
President of Builder Sales and multiple Sales Consultants while working in a fast paced,
high energy environment. In addition to the traditional administrative responsibilities, I
enhance department reputation by accepting ownership for accomplishing new and
different requests and exploring opportunities to add value to job accomplishments. I use
my time-management skills to respond to regularly occurring requests for information
and make appropriate judgments on requests that may not be within my scope of
authority. My focus is placed on organizing and expediting tasks, while proactively
initiating new ideas and process systems that may elevate quality of service to
customers. This position requires a high level of flexibility and tolerance for changing
priorities as they occur. I am very successful at operating efficiently and productively,
and I have the ability to work well both independently and as part of a team. My sales
background is especially helpful in dealing with the sales aspect of the business.
September 2005 - July 2006
Cavanaugh Marketing Network
Pittsburgh, PA
Marketing Coordinator
I was responsible for tracking Marketing activities completed by using various vendor
relations, from bid award to completion. Provided support for promotional product
fulfillment process, tradeshow activities, market research projects and sales incentive
programs. I maintained various company websites for our clients. Fulfilled inventoried
item requests. Maintained files for my clients, both electronic and paper, by project,
vendor, and dates. Used my skills and creativity to find out what my clients wanted to
accomplish with their promotional materials and suggest ways to meet and exceed their
expectations. I often worked through high pressure to meet deadlines for clients.
December 2003 - December 2005
David’s Bridal
Robinson Township, PA
Bridal Consultant
Used my relationship-building skills to find out as much about the bride and her wedding
and advise on dresses for the bride and her attendants. I suggested colors, fabrics, and
styles for dresses. I would also help choose suits for the groom and other male members
of the wedding party. I utilized my passion for working with brides to make their day truly
special. You will work with our wedding services business partners and assist the bride
as she goes forward with the planning of her wedding. This position required excellent
organization and communications skills and the willingness to build a reputation through
excellent service and referrals. I obtained the ability to prioritize multiple tasks, while
exceeding my sales goals. I built relationships with brides through consistent
communication throughout the entire life of the event.
February 1998 - March 2003
TCI (Now Comcast)
Pittsburgh, PA
Inside Sales Representative
In this position, I helped to generate new and repeat sales by providing product and
technical information in a timely manner. I would do this by determining customer
requirements and expectations in order to recommend specific products and solutions for
their television, computer and telephone. I attempted to up-sell by suggesting alternate
products based on cost, availability or specifications. I was required to accurately
processed customer transactions such as orders, packages and pricing. Scheduled
appointments for our installers based on customer availability. Proactively presented
items needed by customers to increase customer satisfaction and improve transaction
profitability. Increased sales and average order size by means of cross-selling, up-
selling, add-on sales and offering promotional sale items. Educated customers about
terminology, features and benefits of products in order to improve product related sales
and customer satisfaction. I remained current on consumer preferences, by attending
sales meetings and from various channel representatives. I also trained new employees
on sales techniques, as well as computer skills.
Education
Robert Morris University
June 1996
Bachelor of Science in Business Administration
Concentration: Marketing and Management
Awards and Honors
2010 - $100,000 Producer – for exceeding $100,000 in sales during the month of
January
2004 - President’s Club - Exceeded $250,000 in sales during first year in business
1998 - 2003 - Bronze Award for Highest Digital Sell-In
1996 - Order of Omega Inductee
1996 - Cameron Coca Cola Senior Leadership Award
2010 - Certified Handler - Therapy Dogs International
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