Result-oriented, accomplished, and dedicated professional with extensive experience in business development, strategic planning, corporate liaison, organization of management workflow, and utilization of proactive approach in resolving issues and improving customer satisfaction. Extensive background in general management, facility and operation management, staff supervision and leadership. Strong project management, business-focus, and contract and outsource management capabilities. Understand and ensure compliance with all applicable coding and zoning laws, as well as JCAHO, CMS, HIPPA, and AMTALA regulations and guidelines. Demonstrate strong analytical thinking, problem solving, and verbal and written communication skills, combined with great interaction and rapport-building expertise.
Proficient in the following JCAHO Management Plans:
 Safety/ Security Management Plan
 Medical Equipment Management Plan
 Hazard Material/Waste Management Plan  Utility Management Plan
 Fire Prevention Management Plan
 Emergency Management Plan
AREAS OF EXPERTISE
w Customer Service and Satisfaction
w Contract negotiation
w Cost, Quality and Safety Management
w Safety Procedures and Regulatory Compliance w Strategic Business Planning and Development
w General Management and Operations Management
w Personnel Training and Development
w Contract personnel Management
SELECTED ACCOMPLISHMENTS
ï² Currently serving as Director of Patient Support Services/COO at Arizona Heart Hospital, and a member of the Administrative Leadership Team, with direct report to the CEO.
ï² Direct reports: Directors of; Dietary, Environmental Services, Plant Operation, Bio-Medical Equipment, Safety Officer, Security, Voluntary Services, Registration and PBX; with 200 indirect non-clinical staff.
ï² During my tenor at Arizona Heart Hospital, successfully reduced the overtime in the Support Services Group by
o Negotiated contract and successfully outsourced Dietary and EVS Departments
o Renegotiate outside contract cost by $115,000 per year.
o Reduced cost of linen from 14.9 PPD to10.5 PPD annual savings of $100,700
o FTE reductions in ancillary departments: (12-FTE) annual savings of $187,200
ï² Published a complete Safety (EOC) Manual for hospital policy compliance.
ï² During a Corporate Joint Commission Mock Survey prior to my tenor at the hospital, the Environment of Care received 17 RFI. Successfully reduced to (2) RFI in 90 days
ï² Successfully worked as a Private Health Operations Consultant for contract negotiation to outsource ancillary departments at multiple hospitals from 300 bed Medical Centers in California, to 1070 bed Medical Centers in New Jersey.
ï² Proactively served as Director of Facilities at Kindred Hospitals Arizona and successfully managed four JCAHO surveys and three Medicare/Medical surveys within 18 months resulting in recapturing the “Deem Status†with Medicare and Medicaid.
ï² Initiated and facilitated the implementation of a FIT team for the new-hire interview process resulting in 40% quick-quits, and successfully minimized the hospital turn-over rate by 60%.
ï² Strategically designed and implemented Life-Safety, Fire Prevention, Performance Improvement Programs, Safety Committee Chair, Environment of Care requirements, Security Management, Statement of Condition, and Preventative maintenance programs.
ï² Deployed innovative strategic plan to reduce the operational cost in multiple areas including Linen Cost by $6.00 per patient day, preferred vendor contract cost by $3.00 per patient day.
ï² Successfully managed the ground-up construction management and permits processing of a new acute care in Peoria Arizona, as well as oversaw the Department of Health Services Licensing, Centers for Medicare and Medicaid survey, service contracts negotiation, and multi-departmental outsource management.
ï² Formalized the design and development of strategic, operational, and tactical business plan to achieve company and personal goals.
PROFESSIONAL EXPERIENCE
ï² Managed, trained, and motivated staff in delivering high quality service to ensure utmost customer satisfaction.
ï² Coordinated and supervised staff, and held responsible for a variety of personnel actions including employment, termination, performance reviews, salary reviews, and disciplinary actions.
ï² Fostered and maintained positive relationships and alliances with internal customers, and contract personnel to achieve business goals.
ï² Skillfully administered various administrative duties such as budget controlling, contract negotiation, and monitoring expenses to meet operational, financial, and service requirements.
ï² Provided assistance in the development and maintenance of a successful in-house Patient Advocacy Program.
ï² Collaborated with Corporate Human Resources in recommending and launching an area wide Service Excellence Program.
ï² Acquired seven years of experience in a multi-campus-300-bed Acute Care Hospital, and multi campus LTAC Hospitals with 166 beds.
ï² Successfully conducted JCAHO surveys, Surgical Unit, Acute Rehabilitation, Physical Therapy, and Hospice.
ï² Managed an 80-bed Behavioral Health Hospital, Chem. Dep. Adult Psychiatric Services, Child Adolescents, Generations, and Psychiatric Intensive Care.
ï² Productively managed corporate programs and coordinated the development and execution of strategic plans to ensure high-quality and cost-effective patient care.
ï² Prioritized and orchestrated Employee Satisfaction Committee, Productivity Management, STAR employee rewards program, and Patient Satisfaction Committee.
ï² Strengthened Department of Homeland Security incident processes, protocols, and procedures to coordinate and apply actions within the hospital setting.
CAREER HISTORY
Director / Patient Support Services â–ª Arizona Heart Hospital, Phoenix ,AZ
Owner Operator â–ª Johnson Consulting And Healthcare Operations Current
2004-2009
Area Director / Facility Operations  Kindred Healthcare, Scottsdale/Phoenix/Peoria AZ 2007-2009
Interim Director Plant Operations  IASIS Healthcare, St. Luke’s Medical Center, Phoenix, AZ 2004-2007
Chief of Security  IASIS Healthcare, St. Luke’s Medical Center, Phoenix, AZ 2000-2004
Manager / Security Operation  Casino Arizona, Scottsdale, AZ 1995-2000
Superintendent  Willming Construction LLC, Tempe, AZ 1990-1995
Superintendent  Integrated Facilities Management, Inc., Tempe, AZ 1986-1990
EDUCATION AND OTHER CREDENTIALS
MASTER OF BUSINESS ADMINISTRATION IN HEALTHCARE MANAGEMENT
Almeda University, Alameda County, CA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
University of Phoenix, Phoenix AZ
Almeda University, Alameda County, CA
TRAINING
Child and Elder Care | Infection Control | Cultural Diversity | Emergency Management
Fire Safety | Bio-Terror Management | Emergency Incident Command | Blood-born Pathogens
Infectious Disease | Health provider CPR | Crisis Prevention | Life Safety | OSHA | EMTALA | MSDS
AWARDS
Management Achievement Award
Manager of the Quarter Award
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