I am seeking a Senior Level Manager position that will contribute to continued career growth. I have extensive experience in all aspects of single & multi branch management, commercial construction, home improvement services, architectural millwork manufacturing, installation services and B2B wholesale distribution.
• Proven insight and ability to plan and execute improvements within an organization.
• Developed and refined techniques in building and motivating teams.
• Senior level skills in project management, operations, sales and general business management.
• Hunt, develop & manage both client and vendor relationships.
• Refined KPA analysis and incentive initiative implementation for better employee performance
• Strong financial analysis with continued profit and loss responsibility.
• Industry background includes:
o Regional management of multiple facilities
o Wholesale warehousing and distribution
o Business Development & Sales
o Manufacturing operations
o General Contracting and subcontracting
• Computer Skills:
o Microsoft : Word, Excel, PowerPoint, Project, Outlook
o AutoCAD, MRP, DMSI, OST, SureTrack
Attached is my resume that demonstrates my unique and diversified background that makes me the ideal candidate for this position.
Please contact on my cell at 702-497-3000 if I appear to be appropriate for the position. Thank you for your time and consideration.
Sincerely,
Wayne Lueck
Wayne Lueck
Las Vegas, NV 89131
Objective: To find a high level position in a growing organization where I can utilize my varied abilities and experiences to execute the change necessary for the company to achieve brand, financial and market share goals.
Introduction: An operations management professional with proven insight and ability to plan and execute improvements within any organization. Have developed and refined techniques for building and motivating teams to implement changes in an organization that contributes to major improvement to the bottom line while improving customer satisfaction. Industry background includes: general contracting and subcontracting, home improvement industry, wholesale distribution and warehousing, manufacturing operations and B2B sales.
Professional Experience:
IPA January 2009 to Present
National
Senior Business Analyst Management Consulting & Full Service Business Development Company
• Conduct onsite comprehensive business analysis on small to medium size businesses in all market segments, identify problem areas and make recommendations for improvement:
o Profit enhancement
o Breakeven technology with predetermined profit generation
o Budgeting and operational accounting
o Employee leadership & motivation; including goals and incentive
o Creating dashboards to monitor key performance areas of operation
o Develop performance and improvement initiatives
o Tax Strategy
o Entity asset protection, Exit Strategy and Succession Planning
KHS&S Contractors, Inc. June 2007 to January 2009
Las Vegas
Operations Manager Commercial Framing, Drywall, Theming & Water Feature Contractor
• Member of senior management team responsible for project business operations of over $100 Million in revenue with up to 10 Project Managers, 4 Project Engineers & 2 Project Administrators as direct reports.
• Oversaw project teams managing projects with the following components: Interior Drywall and Framing, Exterior Framing and Sheathing, Exterior Plaster and Lath, EFIS in place and Panel systems, Interior & Exterior Painting, Faux Painting, Cast Products (GFRC & GFRG), Venetian Plasters, Architectural Metals and Woodwork, Rock & Water Features.
• Successfully negotiated favorable contract terms and pricing on all new contracts and all Change Orders, including OCIP/CCIP Audit close outs. Signed largest company contract to that date for $46 million.
• Teams maintained project start up forecasted Gross Profit on all projects. Largest GMP contract returned over $500K to owner and was finished 1 month ahead of schedule.
• Reduced groups total average accounts receivable days to less than 40 days. Dramatically improved cash position through aggressive SOV billings, stepped up collections by actively insuring that Change Order Requests were approved to Change Orders and therefore billable.
• Continuously evaluated all personnel’s skills and followed up with training in areas that needed improvement. Promoted 3 individuals to higher positions during tenure.
• Worked continuously to improve relationships with existing customers and to build relationships with potential customers
HomeOrganizers, Inc. September 2003 to June 2007
Nevada, California & Arizona
Commercial Regional Operations Manager Organization Products Manufacturing and Installation Contractor
• Initially hired to reorganize and grow Nevada operations. After 8 months tenure, the Arizona & San Diego operations were added to duties. Member of senior management & improvement teams of HomeOrganizers, Inc. controlling over $18 million in yearly revenue.
• Improvement successes:
o Moved 2 facilities to new, larger buildings. Directed lease negotiations, T.I. build outs, warehouse and plant layouts and organized and executed physical moves.
o Developed empowered and accountable management teams in both facilities.
o Developed and executed action plans at each facility to correct deficiencies identified by quarterly, self initiated, S. W. O. T, Root Cause & Lean analysis.
o Implemented “Best Practices†initiative to share branch procedures throughout entire corporate organization’s holdings.
o Produced Operations Management Manual to outline management procedures, best practices, KPA and all associated metrics. Includes numerous training modules.
o Conduct regular company Installation Group conferences and hold bi-monthly senior manager meeting to effect company initiative of “Total Client Satisfaction†and continuous improvement.
• Continuously researching, developing and initiating scenarios to improve all aspects of the business that drive Client Satisfaction, improve revenue and help control company costs.
• Accountable for financial, long-term branch & region planning, growth planning and P&L.
• Specific improvements at both facilities:
o Quadrupled Monthly Installation Value during tenure.
o Service level & ratios lowest in the company; set new benchmarks
o Total A/R reduced record low levels
o Zero complaints with State Contractors Board, BBB & other agencies.
o Continues to generate record company gross monthly profits and EBITDA
McKillican American August 2001 to September 2003
Las Vegas, Nevada
Operations and Sales Manager B2B Wholesale Materials Distribution Company, Servicing the Cabinet, Exhibit, and Fixture Industries.
• Hired to provide direction to branch, refine operations, improve sales and increase ROTA.
• Improvements successfully initiated and completed:
o Improved physical inventory variance to less than 1% accuracy.
o Reduced total inventory by 33% & reduced slow moving inventory by over 80%. Increased total inventory turn to 8.6 from a starting turn of 2.8.
o Hired, trained and empowered key personnel such as warehouse lead, salesman, and will-call customer service representative.
o Developed an “Everyone’s a Salespersonâ€, sales approach to sell a matrix of products at multiple levels to targeted accounts. Every Customer contact has a sales opportunity.
o Eliminated unproductive staff to reduce overhead. Improved efficiencies through cross training.
o Developed action plans to correct deficiencies identified by, self initiated, S. W. O. T., 5S & Root Cause Analysis. Also implemented corporate initiated work plans.
o Implemented 80/20 account management and conceptual selling to accounts through targeted analysis.
o Initiated numerous procedures & systems to improve inventory control, warehouse efficiency and eliminate customer waiting at the Will-Call desk.
o Reduced amount of actual Bad Debt below accrual amounts. Improved A/R days from 49 to fewer than 32. Improved collected A/R to monthly sales amount to over 85%.
o Within 20 months branch was generating consistent monthly profits with ROTA of 18.1%
• Participated in financial & long-term branch planning. Directed all strategic account planning and account sales budgeting. Full P&L accountability for over $7 million in yearly revenue.
• Develop and implemented promotional and marketing schemes to increase sales.
Mii Fixture Group September 2000 to July 2001
Las Vegas, Nevada
Plant and Western Operations Manager Commercial Store fixture manufacturer
• Hired to correct Western Division’s operational problems and initiate positive change.
• Improvement successes:
o Redesigned manufacturing floor layout to improve efficiency of parts and product flow. Then completed the installation of all major equipment & material moving systems to a functional, operating state.
o Hired, trained and empowered supervisory team to manage all aspects of plant operations. Eliminated unproductive staff to reduce overhead and improve efficiencies.
o Implemented policies including: attendance, cost control, safety, environmental, maintenance and engineering. Developed CNC training program
o Provided sales, customer service, budgeting and estimating support.
o Developed & initiated systems to improve inventory control and warehouse efficiency.
o Implemented engineering & manufacturing changes to improve efficiency and cost of machining parts. Developed a “Beat the Standard Labor Budget†initiative.
• Directly involved with both financial and production forecasting. Member of the long range planning team. Full P&L responsibilities for over $12 million in yearly revenue.
• Acted as a liaison between contractors, design personnel, local government agencies on company improvement projects at Las Vegas facility.
Signature Works, Inc. July 1997 to September 2000
National, USA
Senior Project Manager and Director of Product Deployment Design and Commercial Construction of turnkey Bank and Retail interiors throughout the United States. Migrated division of larger company from a strictly Tradeshow manufacturing through I&D organization to a spin off Retail Environments Company.
• Organized and managed general commercial construction, fixture fabrication and installations.
• Oversaw all ‘outside and inside’ operations from initial cost budgeting through final turnover to client with closeout paperwork.
• General Duties included: sales support, budgeting, estimating, writing bid specifications, locate and hire contractors and subcontractors in each city, scheduling, coordination with clients and their vendors, site surveys, local Building Dept. approvals, oversaw shop drawing process and approvals, construction management, coordinate site activities, organize and monitor fixture installations, wrote and negotiated change orders, create punch lists, final handoff to client and prepared final billings to client. Approved pay requests from subcontractors
• Implemented new & improved production procedures at Manufacturing Facility in Chicago.
• Responsible for all aspects of the operations side of the company, with yearly revenue of $11 million.
• During last fiscal year employed, revenue was up by 50% and ALL projects were completed under cost budget.
W-K Enterprises, Inc. October 1981 to July 1997
Tacoma, Washington
President Commercial Construction & Tenant Improvement work, Commercial Casework, Architectural Woodwork and Fixture Fabricator specializing in Banks, Credit Unions, Restaurants, High-end Store Fixtures
• Duties included:
o Sales and marketing
o Detailed competition analysis
o Day to day business management (business administration, cash flow, hiring, policies, purchases, marketing, sales, production, shipping and installation);
o Project management (coordinate and interface with other trades and professionals; prepare estimates, contract negotiations, working budgets, purchasing, schedules, overseeing installations, change orders and close outs for projects).
• Developed and executed long term financial and growth plans.
• From startup, grew company to 28 employees and over $5 million in annual revenue.
Education
Orange County Community College Middletown, New York
AA Science
University of Maine Portland, ME
TRIGOM Achievement Award in Marine Biology, Summer Program 1974
University of Washington Seattle, WA
Science
Bates Technical College Tacoma, WA
AutoCAD Basic and Advanced Certificate
Professional Achievements
Architectural Woodworking Institute Seattle, WA Chapter
Vice President 1989-1990 National Chapter Representative 1989-1997
Washington State Woodworking Skills Standards Tacoma, WA
Advisory Board of Directors 1997-2000
Computer Skills
Microsoft Office Suite, Microsoft Project, AutoCAD, SureTrack, DMSI, QuickBid, OST
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