1. I have extensive work experience in Facilities/Operations; as a Site Operations Manager for a 9 building campus, a Facilities Coordination Engineer for Boeing, and a Project Manager for Maritz, Inc.
2. In addition, I have strong negotiating skills, experience hiring/contracting labor, proficient communications skills, and proven ability to listen and work as a team player.
3. I am highly motivated, well organized, and able to handle multiple demands in a high stress environment.
PAMELA ANDERSON
9039 CRESTMOOR DRIVE, ST. LOUIS, MO 63126
P: 314-270-3369 / C: 314-974-4938
SUMMARY
Demonstrated knowledge and experience in planning, scheduling, negotiations, successfully meeting important deadlines and lowering operating costs. Well organized and detail oriented. Proven ability to lead and “think outside the boxâ€.
WORK EXPERIENCE
Site Operations Manager 04-09 to Present
SBM Site Services – Wells Fargo Advisors / Wachovia Headquarters, St. Louis, Missouri
Manage (60) Janitorial staff for a nine building complex in downtown St. Louis. Job entails: scheduling staff hours, distributing scope of work and monitoring job performance. Responsible for hiring staff, payroll, purchasing janitorial supplies and equipment, conducting safety meetings and ensuring safety requirements are met, completing building audits and work orders on time, and keeping operating costs within budget.
Project Manager 10-93 to 10-97 / 12-00 to 01-09
Maritz Inc., Fenton, Missouri
Planned and coordinated details for incentive and business group programs, to include: pre-sale and sold itinerary development, creation of registration website, establishing a work flow schedule with a team, support departments and client to facilitate the prompt handling of all program details, conducted site visits with the client, manage the client’s budget, and after-the-sale program administration.
• Planned, organized and operated business and incentive trips for clients: National Automotive Dealers Association, General Motors, GM Parts, DiamlerChrysler, ACDelco, Penn Mutual Life Insurance and Balboa Life Insurance
• Solely planned 5-20 business and incentive programs a month
• Strong negotiating skills resulting in significant cost savings of over $30,000 last year for NADA client
• Negotiated and issued contracts and ensured terms of contracts were met
• Experience with budgets over $1 million
• Promoted to Senior Project Manager in 2007
• Received the “Standing Ovation†award for 2008
• Expertise using Microsoft Office Word, Excel and Powerpoint
Facilities Coordination Engineer / Project Manager 10-89 to 11-92
McDonnell Douglas Aircraft Company, Long Beach, California (Boeing)
Project Manager for departmental relocations in and outside of the company plant. Planning and coordination efforts included design of efficient office layouts, electrical plans, and partition/ hardwall offices. Liaison with on-site and contracted craftsmen and movers, relocation of telephones, computer terminals, furniture and office supplies.
• Planned and orchestrated department moves for groups as large as 650 employees
• Coordinated special company events, including: Blood Drives, ChildCare Fairs, Project Love, Rideshare Fairs, Cancer Society Daffodil Days, and Airplane Delivery Ceremonies
• Specially assigned to arrange and coordinate facility requirements of executive meetings for company President, Vice Presidents, and Airline Customers
• Ensured projects were completed on time and within budget
• Frequently recognized by senior management for “job well doneâ€
Customer Service Manager (Call Center) 2-87 to 10-89
International Masters Publishers, Inc., Los Angeles, California
Supervised twenty Customer Service Representatives and resolved various customer problems and concerns. Responded to legal and Consumer Affairs correspondence. Coordinated with Marketing Managers to resolve product-related problems and develop new ideas for product improvement. Responsible for training new employees and conducting semi-annual performance reviews.
• Promoted to Customer Service Manger within three months of hire
• Successfully reduced the high “dropped-call†ratio to zero
• Initiated an investigation resulting in the conviction of an ex-employee for embezzling money and saving the company hundreds of thousands of dollars
• Designed and created various company forms and purchase agreements
• Extensive experience using microcomputer software
EDUCATION
• Mesa College, San Diego, California - Merchandise/Marketing – AA Degree
• Brooks College, Long Beach, California - Merchandise/Marketing – AA Degree
• Los Angeles Trade Technical College, Los Angeles, California - Completed two-year program in Construction Architectural Drafting
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